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Stratus generates a receipt automatically every time a transaction is completed. Receipts serve as the customer’s record of the sale and your business’s proof of transaction. This page explains what receipts contain, how they are delivered, and how to customize them for your brand.

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Automatic receipt generation

When you complete a transaction, Stratus immediately creates a receipt with no extra steps required. The receipt is:
  • Stored permanently against the transaction record
  • Available for digital delivery or printing at the point of sale
  • Accessible at any time from Transaction history
You do not need to manually create or save receipts. Every completed transaction has one.

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What a receipt contains

Every Stratus receipt includes the following information:
SectionContents
Business headerYour business name, logo, and contact details
Transaction detailsTransaction ID, date, and time
Line itemsProduct name, quantity, unit price, and line total for each item sold
Modifiers and discountsAny modifiers applied to items and discounts at the item or order level
SubtotalTotal before tax
TaxItemized tax amount(s) with rate labels
TotalFinal amount charged
Payment methodTender type used (cash, card, etc.) and amount tendered
ChangeChange returned to the customer, if paying by cash
FooterA custom message you configure, such as a return policy or thank-you note
If a transaction includes a refund, the refund receipt shows the original transaction ID, the items or amounts refunded, and the method used to return the funds.

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Delivering receipts

After completing a transaction, you are prompted to enter the customer’s email address if you want to send a digital receipt. Enter the address and click Send receipt.The customer receives an email containing the full receipt in a readable format. No account is required on the customer’s side to receive the email.
If a customer requests a receipt again later, you can resend it from Transaction history at any time — open the transaction and click Resend receipt.

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Customizing your receipts

You can configure the appearance and content of your receipts from Settings > Receipt customization.
Add an address, phone number, or website URL to the receipt header. These appear below your business name. You can choose to include all fields, some, or none.
Choose whether tax is displayed as a single combined line or broken out by individual tax rates. If your products carry multiple tax rates (for example, a standard rate and a reduced rate), showing them separately helps customers understand the breakdown.
Receipts are numbered sequentially by transaction. You can set a starting number if you are migrating from another system and want continuity in your receipt sequence.
Changes to receipt customization apply to new receipts only. Historical receipts already generated are not retroactively updated.

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Accessing historical receipts

Every receipt is permanently stored and retrievable from Transaction history:
  1. Go to Transaction history from the dashboard
  2. Search for the transaction by date, ID, or amount
  3. Open the transaction record
  4. Click View receipt, Print receipt, or Resend receipt
There is no expiry on stored receipts. You can retrieve and resend any receipt from any completed transaction regardless of how long ago it occurred.
If a customer contacts you to request a copy of an old receipt, look up the transaction by approximate date or amount and resend the receipt to their email address in a few clicks.

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