Troubleshooting

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Diagnose and resolve common issues in the CGIAR Risk Intelligence Tool deployment.

Lambda Issues

Lambda Returns HTTP 500 (CORS Error on Frontend)

Symptoms:

Frontend shows CORS error or “Network Error”
API Gateway returns 502 Bad Gateway
CloudWatch shows Lambda error

Diagnosis: Check CloudWatch logs:

aws logs tail /aws/lambda/alliance-risk-api --since 5m

Common Causes:

1. Missing Module After esbuild Bundle

Error:

Cannot find module '@prisma/adapter-pg'

Solution: The package wasn’t included in EXTERNALS in scripts/deploy-api.sh. Add it:

EXTERNALS=(
  "@prisma/client"
  ".prisma/client"
  "@prisma/adapter-pg"  # ← Already included
  "your-missing-package"  # ← Add here
)

Redeploy:

bash scripts/deploy-api.sh

2. ESM/CJS Interop Error

Error:

(0, express_1.default) is not a function

Solution: Ensure packages/api/tsconfig.json has:

{
  "compilerOptions": {
    "esModuleInterop": true
  }
}

Rebuild and redeploy:

pnpm --filter @alliance-risk/api build
bash scripts/deploy-api.sh

3. Missing Environment Variables

Error:

Cannot read property 'userPoolId' of undefined

Solution: Verify Lambda environment variables:

aws lambda get-function-configuration \
  --function-name alliance-risk-api \
  --query 'Environment.Variables'

Required variables:

COGNITO_USER_POOL_ID
COGNITO_CLIENT_ID
DATABASE_URL
S3_BUCKET_NAME
WORKER_FUNCTION_NAME
ENVIRONMENT

Update via CloudFormation or AWS Console → Lambda → Configuration → Environment variables.

Lambda Timeout (29s for API, 15min for Worker)

Symptoms:

Request hangs then fails
CloudWatch shows Task timed out after 29.00 seconds

Diagnosis: Check duration before timeout:

aws logs filter-log-events \
  --log-group-name /aws/lambda/alliance-risk-api \
  --filter-pattern "Task timed out" \
  --max-items 10

Common Causes:

1. Event Loop Not Draining (Prisma Connections)

Symptom: Lambda hangs for full timeout even after handler completes. Solution: Verify context.callbackWaitsForEmptyEventLoop = false in both Lambda handlers. API Lambda (src/lambda.ts:29):

export const handler = async (event: any, context: any, callback: any) => {
  context.callbackWaitsForEmptyEventLoop = false; // ← Must be present
  // ...
}

Worker Lambda (src/worker.ts:26):

export const handler = async (event: WorkerEvent, context: any) => {
  context.callbackWaitsForEmptyEventLoop = false; // ← Must be present
  // ...
}

2. Slow Bedrock Calls

Symptom: Worker Lambda times out processing large documents. Solution: Check Bedrock processing time:

aws logs filter-log-events \
  --log-group-name /aws/lambda/alliance-risk-worker \
  --filter-pattern '"processingTime"' | \
  jq -r '.events[].message' | grep processingTime

If processingTime > 600000 (10 minutes):

Increase Worker timeout:

aws lambda update-function-configuration \
  --function-name alliance-risk-worker \
  --timeout 900  # 15 minutes

Split large documents into chunks (application logic change required).

3. Database Query Slow

Symptom: API Lambda times out on specific endpoints. Check RDS performance:

aws cloudwatch get-metric-statistics \
  --namespace AWS/RDS \
  --metric-name DatabaseConnections \
  --dimensions Name=DBInstanceIdentifier,Value=<your-db-id> \
  --start-time $(date -u -d '1 hour ago' +%Y-%m-%dT%H:%M:%S) \
  --end-time $(date -u +%Y-%m-%dT%H:%M:%S) \
  --period 300 \
  --statistics Average

Solutions:

Add database indexes
Optimize Prisma queries (avoid N+1)
Upgrade RDS instance type

Prisma Issues

Error: `PrismaClientKnownRequestError` with Empty Message

Symptoms:

CloudWatch shows PrismaClientKnodRequestError but message is empty
Error details missing in logs

Cause: esbuild bundles strip Prisma error messages. Solution: Always log .code and .meta instead of .message:

catch (error) {
  if (error && typeof error === 'object' && 'code' in error) {
    logger.error(`Prisma error code=${(error as any).code} meta=${JSON.stringify((error as any).meta)}`);
  }
}

This pattern is already implemented in the codebase (see packages/api/CLAUDE.md:143).

Common Prisma Error Codes

Code	Meaning	Solution
P2002	Unique constraint violation	Check for duplicate slug/email
P2025	Record not found	Verify ID exists before update/delete
P2003	Foreign key constraint failed	Ensure referenced record exists
P2024	Connection timeout	Check RDS status, security groups
P1001	Can’t reach database	Verify `DATABASE_URL` env var
P1017	Server closed connection	RDS restarted, retry query

Database Connection Failures

Error:

Prisma error code=P1001 meta={"target":"localhost:5432"}

Cause: DATABASE_URL not set or incorrect. Diagnosis:

aws lambda get-function-configuration \
  --function-name alliance-risk-api \
  --query 'Environment.Variables.DATABASE_URL'

Expected format:

postgresql://postgres:PASSWORD@your-rds-endpoint.rds.amazonaws.com:5432/alliance_risk

Solution:

Get DB password from Secrets Manager:

aws secretsmanager get-secret-value \
  --secret-id alliance-risk/db-credentials \
  --query SecretString --output text | jq -r .password

Get RDS endpoint:

aws rds describe-db-instances \
  --query 'DBInstances[0].Endpoint.Address' \
  --output text

Update Lambda environment variable via CloudFormation or Console.

Migration Failed via Worker Lambda

Error:

{"success":false,"executed":5,"error":"duplicate key value violates unique constraint"}

Cause: Migration already partially applied. Solution:

Check migration status:

aws lambda invoke --function-name alliance-risk-worker \
  --payload '{"action":"run-sql","sql":"SELECT migration_name, finished_at FROM _prisma_migrations ORDER BY finished_at DESC LIMIT 5"}' \
  /tmp/result.json && cat /tmp/result.json

Manually mark failed migration as rolled back or completed.
Re-run:
pnpm migrate:remote

Cognito Issues

Error: `NotAuthorizedException`

Symptoms:

Login fails with “Invalid credentials”
CloudWatch shows NotAuthorizedException

Common Causes:

Error Name	HTTP Status	Meaning
`NotAuthorizedException`	401	Wrong email/password
`UserNotFoundException`	404	User doesn’t exist
`UserNotConfirmedException`	403	Email not verified
`CodeMismatchException`	400	Invalid verification code
`ExpiredCodeException`	400	Verification code expired
`LimitExceededException`	429	Too many login attempts

See packages/api/src/common/exceptions/cognito.exception.ts for full mapping. Solutions:

Wrong Credentials:

User resets password via “Forgot Password” flow

Admin resets via:

aws cognito-idp admin-set-user-password \
  --user-pool-id <pool-id> \
  --username user@example.com \
  --password NewPassword123 \
  --permanent

User Not Confirmed:

Admin confirms user:

aws cognito-idp admin-confirm-sign-up \
  --user-pool-id <pool-id> \
  --username user@example.com

Rate Limited:
- Wait 15-30 minutes
- User attempts password reset

Error: `InvalidParameterException` (Token Verification)

Symptoms:

All authenticated requests fail with 401
CloudWatch shows InvalidParameterException: Access Token does not contain openid scope

Cause: Cognito User Pool Client not configured for ID tokens. Solution: Verify User Pool Client has openid scope:

aws cognito-idp describe-user-pool-client \
  --user-pool-id <pool-id> \
  --client-id <client-id> \
  --query 'UserPoolClient.AllowedOAuthScopes'

Update in CloudFormation template if missing.

Bedrock Issues

Error: `ThrottlingException`

Symptoms:

Worker Lambda logs show ThrottlingException
Jobs fail after 3 retries

Cause: Bedrock model rate limit exceeded. Current Limits (us-east-1):

Claude 3.5 Sonnet: 400 requests/minute, 160,000 tokens/minute

Solutions:

Request Quota Increase:
- AWS Console → Service Quotas → AWS Bedrock
- Request increase for specific model
Add Backoff: Already implemented with exponential backoff (200ms → 5s).

Reduce Concurrency:

aws lambda put-function-concurrency \
  --function-name alliance-risk-worker \
  --reserved-concurrent-executions 5

Error: `ValidationException: Malformed input request`

Symptoms:

Bedrock call fails immediately
No retry attempts

Cause: Invalid prompt structure or missing required fields. Diagnosis: Check CloudWatch for logged request body:

aws logs filter-log-events \
  --log-group-name /aws/lambda/alliance-risk-worker \
  --filter-pattern '"Invoking Bedrock model"' | \
  jq -r '.events[-1].message'

Common Issues:

Missing anthropic_version: bedrock-2023-05-31
Empty system or messages array
Invalid max_tokens (must be 1-4096)

Solution: Verify prompt templates in database:

SELECT section, system_prompt, user_prompt_template 
FROM "Prompt" 
WHERE is_active = true;

Ensure templates contain valid placeholders and content.

Circuit Breaker Open

Error:

CircuitOpenError: Circuit breaker is open

Cause: 3+ consecutive Bedrock failures triggered circuit breaker. Solution: Circuit breaker auto-resets after 60 seconds. Check Bedrock status:

# Check AWS Health Dashboard
aws health describe-events \
  --filter services=BEDROCK \
  --query 'events[?eventTypeCategory==`issue`]'

If Bedrock is healthy, investigate underlying cause (throttling, invalid requests).

Job Processing Issues

Job Stuck in PENDING Status

Symptoms:

Job created but never processed
Polling shows status: PENDING indefinitely

Diagnosis:

Check if Worker Lambda was invoked:

aws logs tail /aws/lambda/alliance-risk-worker --since 10m | grep "Processing job"

Verify WORKER_FUNCTION_NAME env var on API Lambda:

aws lambda get-function-configuration \
  --function-name alliance-risk-api \
  --query 'Environment.Variables.WORKER_FUNCTION_NAME'

Solutions:

Missing env var: Update CloudFormation template
IAM permission denied: Add lambda:InvokeFunction to API Lambda role
Worker Lambda disabled: Check Lambda console

Manual retry:

JOB_ID="<job-id-from-database>"
aws lambda invoke --function-name alliance-risk-worker \
  --invocation-type Event \
  --payload "{\"jobId\":\"$JOB_ID\"}" \
  /tmp/response.json

Job Fails After Max Attempts

Symptoms:

Job status transitions PENDING → PROCESSING → PENDING → FAILED
attempts field equals maxAttempts (default 3)

Diagnosis: Check job error message:

SELECT id, type, status, attempts, error 
FROM "Job" 
WHERE status = 'FAILED' 
ORDER BY created_at DESC 
LIMIT 10;

Common Errors:

Bedrock throttling (see Bedrock section)
Document parsing timeout (increase Worker timeout)
Invalid job input (check input field)

Solution: Fix underlying issue, then reset job:

UPDATE "Job" 
SET status = 'PENDING', attempts = 0, error = NULL 
WHERE id = '<job-id>';

Manually invoke Worker Lambda (see above).

Deployment Issues

deploy-api.sh Fails: “Could not describe stack”

Error:

✗ Could not describe stack 'AllianceRiskStack'

Cause: CloudFormation stack doesn’t exist or wrong region. Solution:

Verify stack exists:

aws cloudformation describe-stacks --stack-name AllianceRiskStack

If missing, deploy infrastructure first:

pnpm --filter @alliance-risk/infra cfn:deploy dev

Check AWS region:

aws configure get region  # Should match stack region

Lambda Update Fails: Package Too Large

Error:

Unzipped size must be smaller than 262144000 bytes

Cause: Lambda deployment package exceeds 250MB unzipped limit. Solution: Review EXTERNALS list in scripts/deploy-api.sh. Possible causes:

Dev dependencies accidentally copied
Large files in node_modules (docs, tests)
Multiple versions of same package

Check bundle size:

du -sh /tmp/tmp.*/node_modules

Expected: ~15-20MB

CloudFront Serves Stale Content After Deployment

Symptoms:

Web deployment succeeds
Frontend shows old code

Cause: CloudFront cache not invalidated. Solution:

Check if invalidation was created:

aws cloudfront list-invalidations \
  --distribution-id <distribution-id> \
  --query 'InvalidationList.Items[0]'

Manually invalidate:

DISTRIBUTION_ID=$(aws cloudformation describe-stacks \
  --stack-name AllianceRiskStack \
  --query 'Stacks[0].Outputs[?OutputKey==`CloudFrontDistributionId`].OutputValue' \
  --output text)

aws cloudfront create-invalidation \
  --distribution-id $DISTRIBUTION_ID \
  --paths "/*"

Wait 2-5 minutes for propagation.

Diagnostic Checklist

When investigating an issue:

Check CloudWatch logs for both API and Worker Lambdas
Verify all environment variables are set correctly
Confirm RDS is running and accessible
Check Cognito User Pool and Client configuration
Review recent deployments (code changes, infrastructure updates)
Check AWS Health Dashboard for service issues
Verify IAM permissions for Lambda execution roles
Check S3 bucket permissions and CORS configuration

Getting Help

If issues persist:

Gather diagnostics:

# Export last 1 hour of logs
aws logs filter-log-events \
  --log-group-name /aws/lambda/alliance-risk-api \
  --start-time $(date -d '1 hour ago' +%s)000 \
  > api-logs.json

Document:
- Steps to reproduce
- Error messages from CloudWatch
- Recent code/infrastructure changes
- Environment (dev/staging/production)
Contact the development team with collected information.

Next Steps

Monitoring Guide — CloudWatch metrics and alerts
Infrastructure Setup — CloudFormation stack details

Setup

AWS Infrastructure

Operations

Lambda Issues

Lambda Returns HTTP 500 (CORS Error on Frontend)

1. Missing Module After esbuild Bundle

2. ESM/CJS Interop Error

3. Missing Environment Variables

Lambda Timeout (29s for API, 15min for Worker)

1. Event Loop Not Draining (Prisma Connections)

2. Slow Bedrock Calls

3. Database Query Slow

Prisma Issues

Error: `PrismaClientKnownRequestError` with Empty Message

Common Prisma Error Codes

Database Connection Failures

Migration Failed via Worker Lambda

Cognito Issues

Error: `NotAuthorizedException`

Error: `InvalidParameterException` (Token Verification)

Bedrock Issues

Error: `ThrottlingException`

Error: `ValidationException: Malformed input request`

Circuit Breaker Open

Job Processing Issues

Job Stuck in PENDING Status

Job Fails After Max Attempts

Deployment Issues

deploy-api.sh Fails: “Could not describe stack”

Lambda Update Fails: Package Too Large

CloudFront Serves Stale Content After Deployment

Diagnostic Checklist

Getting Help

Next Steps

​Lambda Issues

​Lambda Returns HTTP 500 (CORS Error on Frontend)

​1. Missing Module After esbuild Bundle

​2. ESM/CJS Interop Error

​3. Missing Environment Variables

​Lambda Timeout (29s for API, 15min for Worker)

​1. Event Loop Not Draining (Prisma Connections)

​2. Slow Bedrock Calls

​3. Database Query Slow

​Prisma Issues

​Error: PrismaClientKnownRequestError with Empty Message

​Common Prisma Error Codes

​Database Connection Failures

​Migration Failed via Worker Lambda

​Cognito Issues

​Error: NotAuthorizedException

​Error: InvalidParameterException (Token Verification)

​Bedrock Issues

​Error: ThrottlingException

​Error: ValidationException: Malformed input request

​Circuit Breaker Open

​Job Processing Issues

​Job Stuck in PENDING Status

​Job Fails After Max Attempts

​Deployment Issues

​deploy-api.sh Fails: “Could not describe stack”

​Lambda Update Fails: Package Too Large

​CloudFront Serves Stale Content After Deployment

​Diagnostic Checklist

​Getting Help

​Next Steps

Lambda Issues

Lambda Returns HTTP 500 (CORS Error on Frontend)

1. Missing Module After esbuild Bundle

2. ESM/CJS Interop Error

3. Missing Environment Variables

Lambda Timeout (29s for API, 15min for Worker)

1. Event Loop Not Draining (Prisma Connections)

2. Slow Bedrock Calls

3. Database Query Slow

Prisma Issues

Error: `PrismaClientKnownRequestError` with Empty Message

Common Prisma Error Codes

Database Connection Failures

Migration Failed via Worker Lambda

Cognito Issues

Error: `NotAuthorizedException`

Error: `InvalidParameterException` (Token Verification)

Bedrock Issues

Error: `ThrottlingException`

Error: `ValidationException: Malformed input request`

Circuit Breaker Open

Job Processing Issues

Job Stuck in PENDING Status

Job Fails After Max Attempts

Deployment Issues

deploy-api.sh Fails: “Could not describe stack”

Lambda Update Fails: Package Too Large

CloudFront Serves Stale Content After Deployment

Diagnostic Checklist

Getting Help

Next Steps