Manage citizen appointments for fluvial services

The appointments module (Citas) centralises citizen scheduling for all fluvial procedures handled by DRTC Amazonas. Operators use it to monitor the current day’s queue, create new appointments on behalf of citizens, and consult the full historical record of past interactions. All three views are accessible from the Citas entry in the sidebar under the Principal section, which links to /fluvial/citas/agenda.

Operational alert

At the top of the agenda view, a DelayAlert banner fires automatically when wait times grow:

<DelayAlert message="3 citas exceden 15 min de espera" />

When you see this banner, three or more citizens in the queue have been waiting longer than 15 minutes. Address these cases before scheduling new appointments.

Ignoring the 15-minute wait alert may affect the DRTC’s service quality metrics. Resolve delayed appointments before adding new bookings to the queue.

Workflow overview

View the agenda

Open Citas → Agenda (/fluvial/citas/agenda). Review the KPI stats grid at the top of the page, check the live sidebar for in-progress appointments, scan the traffic insight chart for incoming volume, and use the mini agenda to see today’s full schedule. If the delay alert is active, address those appointments first.

Create a new appointment

Click Nueva Cita from the agenda header or navigate directly to /fluvial/citas/generar. Fill in the three-section form — procedure type, citizen data, and scheduling — then confirm. The system validates real-time slot availability before saving.

Review appointment history

Click Ver Historial from the agenda header or navigate to /fluvial/citas/historial. Filter records by name/DNI, date range, status, or procedure type. Export the filtered set as PDF or Excel for reporting.

Views

Agenda
Generate
History

The agenda view (DashboardCitas) is the main operational screen. It contains:

DelayAlert — a dismissible banner that appears when three or more appointments exceed 15 minutes of wait time.
StatsGrid — KPI cards showing today’s appointment totals, completions, and pending counts.
LiveSidebar — a real-time column on the left showing citizens currently being attended.
TrafficInsight — a chart below the live sidebar visualising incoming appointment volume throughout the day.
MiniAgenda — an expanded 8-column timeline of the day’s appointments with status indicators.

The header also shows the current date (formatted by formatFullDate()) and two action buttons: Nueva Cita and Ver Historial.

The appointment creation page (GenerarCita) presents a three-section form alongside a summary sidebar:Section 01 — Datos del trámiteSelect the procedure type from a dropdown. This determines which service the appointment is being booked for (for example, Empadronamiento).Section 02 — Datos del ciudadanoEnter the citizen’s DNI or RUC. As you type, the system validates the document in real time:

A spinner icon appears while the lookup runs.
A green check icon and the message “Identidad verificada correctamente” confirm a valid document.
A red X icon and the message “Documento no válido” indicate a lookup failure.

Once validated, the Nombre completo / Razón social field auto-fills and becomes read-only. You also enter the citizen’s contact phone number.Section 03 — ProgramaciónA mini calendar and a grid of available time slots (30-minute intervals from 08:00 AM to 12:00 PM) let you pick the appointment date and time. Slots shown with a dashed border are already taken.A SummarySidebar on the right updates as you complete each section. The FormActions component provides Save and Cancel controls.

Verify the citizen’s identity (Section 02) before selecting a time slot (Section 03). If the document lookup fails after you have already chosen a slot, you will need to reselect the time.

The history page (HistoryPage) gives you a searchable, filterable table of all past appointments plus aggregate metrics.Filters — four filter controls appear at the top of the table:

Filter	Input type	Description
Nombre o DNI	Text	Search by citizen name or document number
Rango de fecha	Date	Filter by appointment date
Estado	Select	Filter by appointment status
Trámite	Select	Filter by procedure type

Table — paginated results showing citizen, date, status, and procedure. Click any row to open the detail view.Export — use the PDF or Excel buttons in the page header to download the current filtered result set.Metrics panel — three cards at the bottom of the page show aggregate statistics. The current version displays these as static placeholder values while the backend integration for live metric data is completed:

Metric	Display value
Trámites Anuales	14,208 (+12.4% vs prior year)
Promedio de Atención	18.5 min (75% efficiency)
Tasa de Finalización	94.2%

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Core Features

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Configuration & Deployment

Manage citizen appointments for fluvial services

Operational alert

Workflow overview

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Core Features

Portal Web Management

Configuration & Deployment

Documentation Index

​Operational alert

​Workflow overview

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Build docs developers (and LLMs) love

Operational alert

Workflow overview

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