Support - Sardis

Get Help

We’re here to help you build with Sardis. Choose the support channel that works best for you.

Discord Community

Join our community for real-time help, discussions, and announcements

GitHub Issues

Report bugs, request features, or browse existing issues

Email Support

Reach out for technical support or account questions

Documentation

Browse our comprehensive guides and API reference

Discord Community

Join our Discord server for:

Real-time support - Get answers from the community and Sardis team
Technical discussions - Share implementation strategies and best practices
Feature announcements - Be the first to know about new features
Community projects - Showcase what you’re building with Sardis
Office hours - Weekly live Q&A with the engineering team

Join Discord

Join 500+ developers building agent payment systems

Discord Channels

Channel	Purpose
`#general`	General discussion and introductions
`#support`	Technical support and troubleshooting
`#api-help`	API integration questions
`#mcp-server`	MCP Server setup and usage
`#agent-frameworks`	LangChain, OpenAI, CrewAI, etc.
`#showcase`	Share your projects
`#feature-requests`	Suggest new features
`#announcements`	Official updates and releases

GitHub Issues

Use GitHub Issues for:

Bug reports - Found a bug? Let us know
Feature requests - Suggest new features or improvements
Documentation feedback - Help us improve the docs
Security issues - Report security vulnerabilities (privately)

Open an Issue

Report a bug or request a feature

Issue Templates

We provide templates to help you create effective issues:

Bug Report

**Describe the bug**
A clear description of what the bug is.

**To Reproduce**
Steps to reproduce the behavior:
1. Create wallet with '...'
2. Execute payment '...'
3. See error

**Expected behavior**
What you expected to happen.

**Actual behavior**
What actually happened.

**Environment**
- SDK version: [e.g., 0.2.0]
- Framework: [e.g., LangChain, OpenAI]
- Python/Node version: [e.g., 3.12, 22.x]
- OS: [e.g., macOS, Linux, Windows]

**Logs**

Paste relevant logs here

Feature Request

**Is your feature request related to a problem?**
A clear description of the problem. Ex. "I'm frustrated when [...]"

**Describe the solution you'd like**
A clear description of what you want to happen.

**Describe alternatives you've considered**
Other solutions or features you've considered.

**Use case**
How would this feature improve your workflow?

**Additional context**
Add any other context, screenshots, or code examples.

Documentation Feedback

**Page URL**
Link to the documentation page.

**Issue**
What's unclear, incorrect, or missing?

**Suggestion**
How should it be improved?

**Additional context**
Any other relevant information.

Email Support

For direct assistance, email us:

Technical Support

[email protected]Integration help, API questions, troubleshootingResponse time: 24 hours

Enterprise Sales

[email protected]Pricing, custom contracts, white-label solutionsResponse time: 4 hours

Security Issues

[email protected]Report security vulnerabilities privatelyResponse time: 2 hours

General Inquiries

[email protected]General questions, partnerships, pressResponse time: 48 hours

When to Email vs. Use Discord

Use Discord for:

Quick questions
Community discussions
Implementation advice
Showcasing projects

Use Email for:

Account-specific issues
Sensitive information
Enterprise inquiries
Security reports

Documentation

Our documentation covers everything from quick start guides to advanced integrations.

Quick Start

Get started in 5 minutes

API Reference

Complete API documentation

Guides

Step-by-step tutorials

Examples

Real-world code examples

SDK Reference

SDK methods and types

Protocols

Protocol specifications

Popular Docs

Getting Started Guide - First payment in 5 minutes
MCP Server Setup - Claude Desktop integration
Policy Language - Write spending rules
Framework Guides - LangChain, OpenAI, etc.
Error Reference - Common errors and solutions

Support Plans

Community (Free)

Included with all accounts✅ Discord community support✅ GitHub issues✅ Email support (48-hour response)✅ Documentation access✅ Public roadmap

Production ($99/month)

For teams running in production✅ Everything in Community✅ Priority email support (24-hour response)✅ Video call support (1 per month)✅ Implementation review✅ Early access to beta features✅ SLA guarantee (99.9% uptime)

Enterprise (Custom)

For large-scale deployments✅ Everything in Production✅ Dedicated support engineer (4-hour response)✅ Unlimited video calls✅ Architecture review and planning✅ Custom SLA (up to 99.99%)✅ Dedicated infrastructure✅ White-label options✅ On-site trainingContact sales

Common Issues

Transaction Failed

Check wallet balance

sardis wallets get <wallet_id>

Verify spending policy

result = sardis.policies.check(
    wallet_id=wallet_id,
    amount="100",
    merchant="example.com"
)
if not result.allowed:
    print(f"Blocked: {result.reason}")

Check network status

Visit status.sardis.sh for real-time status

Review error logs

Check the transaction error message:

print(f"Error: {result.error}")
print(f"Code: {result.error_code}")

MCP Server Not Working

Verify installation

npx @sardis/mcp-server@latest start

Check configuration

Ensure claude_desktop_config.json is correct:

{
  "mcpServers": {
    "sardis": {
      "command": "npx",
      "args": ["@sardis/mcp-server", "start"],
      "env": {
        "SARDIS_API_KEY": "sk_..."
      }
    }
  }
}

Test API key

curl https://api.sardis.sh/v2/health \
  -H "Authorization: Bearer sk_..."

View logs

Mac: ~/Library/Logs/Claude/mcp*.log
Windows: %APPDATA%\Claude\logs\mcp*.log

Policy Violation

See the FAQ for detailed troubleshooting.

Status Page

Monitor Sardis service status in real-time:

Service Status

status.sardis.shCheck API uptime, chain status, and incident reports

Get notified of:

Incidents and outages
Scheduled maintenance
Performance degradation
Post-mortem reports

Security Reports

Found a security vulnerability? Please report it responsibly.

Do NOT create a public GitHub issue for security vulnerabilities.

Responsible Disclosure

Email [email protected]

Include:

Vulnerability description
Steps to reproduce
Proof of concept (if applicable)
Your contact information

Wait for acknowledgment

We’ll respond within 2 hours with next steps

Coordinate disclosure

We’ll work with you on a fix and coordinated disclosure timeline

Receive recognition

Valid vulnerabilities are eligible for bug bounty rewards (up to $100k)

Bug Bounty Program

Learn more about our bug bounty program

Twitter

@sardis_sh

/company/sardis

YouTube

@sardis_sh

GitHub

/EfeDurmaz16/sardis

Feedback

We’re always looking to improve. Share your feedback:

Product feedback - [email protected]
Documentation - Use the “Was this helpful?” button on any docs page
Feature requests - GitHub Issues
Community - Share in #feedback on Discord

Your input shapes the future of Sardis. Thank you for building with us.

Additional Resources

Protocols

​Get Help

Discord Community

GitHub Issues

Email Support

Documentation

​Discord Community

Join Discord

​Discord Channels

​GitHub Issues

Open an Issue

​Issue Templates

​Email Support

Technical Support

Enterprise Sales

Security Issues

General Inquiries

​When to Email vs. Use Discord

​Documentation

Quick Start

API Reference

Guides

Examples

SDK Reference

Protocols

​Popular Docs

​Support Plans

​Community (Free)

​Production ($99/month)

​Enterprise (Custom)

​Common Issues

​Transaction Failed

​MCP Server Not Working

​Policy Violation

​Status Page

Service Status

​Subscribe to Updates

​Security Reports

​Responsible Disclosure

Bug Bounty Program

​Social Media

Twitter

LinkedIn

YouTube

GitHub

​Feedback

Build docs developers (and LLMs) love

Get Help

Discord Community

Discord Channels

GitHub Issues

Issue Templates

Email Support

When to Email vs. Use Discord

Documentation

Popular Docs

Support Plans

Community (Free)

Production ($99/month)

Enterprise (Custom)

Common Issues

Transaction Failed

MCP Server Not Working

Policy Violation

Status Page

Subscribe to Updates

Security Reports

Responsible Disclosure

Social Media

Feedback