Every Krafta order moves through a defined set of statuses — from the moment you submit your payment proof to the moment your product arrives. Because Krafta’s fulfillment is handled by human staff and partner workshops in Venezuela, status updates are applied manually by the team rather than automatically by a shipping carrier. This page explains where to find your orders and what each status means.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/PloutusLab/krafta-web/llms.txt
Use this file to discover all available pages before exploring further.
Orders list (/orders)
Navigate to /orders to see all orders associated with your account. Each row in the list shows:
- A product mockup thumbnail
- The product name and truncated order ID
- The date the order was created (formatted for the Venezuelan locale, e.g.
15 de enero de 2025) - A status badge with a color-coded icon
- The order total in USD
/orders/[id].
Order detail page (/orders/[id])
The detail page shows:
- The order ID and current status badge
- A status description explaining exactly what is happening right now
- Delivery details — shipping address, city, and state
- Product details — item name, quantity, size, and your design preview image
- Payment submissions — the payer name, bank, reference, and receipt associated with the payment proof you submitted
READY, HANDED_TO_DELIVERY, or COMPLETED, a review form appears so you can rate your experience and leave a public testimonial on the product page.
Order status reference
The table below lists every status your order can reach, with its human-readable Spanish label sourced directly fromsrc/lib/order-status.js and a plain-language description of what it means for you.
| Status | Label | What it means |
|---|---|---|
PENDING | Esperando pago | Your order has been created and is waiting for you to submit a payment proof. |
REPORTED | Pago en revisión | You submitted a payment receipt. The Krafta team is verifying that the funds arrived in the designated account. |
UNDER_REVIEW | Pago en revisión | The team is actively cross-checking the reported amount and reference against the bank statement. |
CONFIRMED | Pago confirmado | Payment has been verified. The team is coordinating assignment to a partner workshop. |
NOTIFIED | Taller notificado | A partner workshop has been notified and must accept or decline the assignment. |
ACCEPTED | En preparación | The workshop accepted the order and is preparing it for production. |
IN_PRODUCTION | En producción | Your product is actively being printed and assembled at the assigned workshop. |
READY | Listo para entrega | Production is complete. Your order is packed and ready for pickup or dispatch. |
HANDED_TO_DELIVERY | Enviado | Your order has been handed to the delivery operator and is in transit. |
DISPATCHED | Entregado | Your order has been dispatched or delivered. Thank you for trusting Krafta. |
COMPLETED | Entregado | Your order has been completed. Thank you for trusting Krafta. |
REJECTED | Pago rechazado | The payment proof could not be verified. Contact Krafta support to resolve the issue and resubmit. |
CANCELLED | Cancelado | The order was cancelled. |
REFUND_PENDING | Reembolso pendiente | A refund associated with this order is pending processing. |
REFUNDED | Reembolsado | The refund has been registered. |
The customer journey — step by step
Place your order
Complete the checkout form and submit your payment proof. Your order is created with status PENDING and transitions to REPORTED once the receipt is submitted.
Payment verification
The Krafta team checks the designated bank account, Pago Móvil line, or Binance wallet for the incoming transfer. The order moves through UNDER_REVIEW while being checked, then to CONFIRMED once the amount and reference match.
Workshop assignment
Once payment is confirmed, a partner print workshop is notified (NOTIFIED). When the workshop accepts the job, the status changes to ACCEPTED.
Production
The workshop begins printing and assembling your item. The status becomes IN_PRODUCTION until the work is complete.
Ready for dispatch or pickup
After printing, the workshop completes the order and it is marked READY. At this point you can arrange pickup or await dispatch.
All status updates are applied manually by Krafta staff. If your order has been in REPORTED or UNDER_REVIEW status for more than 2 business days after submitting your payment proof with no update, check back on the orders page or contact Krafta support directly with your order number and payment reference.