Getting Support

Documentation Index

Fetch the complete documentation index at: https://mintlify.com/TraceMachina/nativelink/llms.txt

Use this file to discover all available pages before exploring further.

The NativeLink community is here to help you succeed. Whether you’re encountering issues, have questions, or want to contribute, there are several ways to get support.

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Communication Channels

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Slack

Join the NativeLink community on Slack to connect with other users and contributors. This is the best place for real-time discussions, questions, and community support. Join the NativeLink Slack

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GitHub Discussions

Use GitHub Discussions for longer-form questions, feature discussions, and general community conversation. Visit GitHub Discussions

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Reporting Issues

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Bug Reports

If you’ve found a bug in NativeLink, please report it on GitHub Issues:

1. Go to the NativeLink Issues page
2. Search existing issues to avoid duplicates
3. If your issue is new, click “New Issue”
4. Provide a clear title and detailed description
5. Include steps to reproduce the issue
6. Add relevant logs, error messages, and configuration files
7. Specify your environment (OS, NativeLink version, etc.)

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Feature Requests

We welcome feature requests and suggestions for improving NativeLink:

1. Check existing issues and discussions to see if it’s already been proposed
2. Open a new issue with the “Feature Request” label
3. Describe the feature and its use case
4. Explain how it would benefit the community

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Security Issues

For security vulnerabilities, please do not open a public issue. Instead:

• Email security concerns to founders@tracemachina.com
• Include detailed information about the vulnerability
• Allow time for the team to address the issue before public disclosure

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Claiming Issues

If you want to work on an existing issue:

1. Comment on the issue to claim it
2. Wait for confirmation from a maintainer
3. Start working on your solution
4. Submit a pull request when ready

This process prevents duplicate work and ensures coordination among contributors.

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Getting Help

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Documentation

Start with the NativeLink documentation for comprehensive guides and references:

• Quickstart Guide - Get up and running quickly
• Deployment Examples - Production-ready deployment configurations
• Contribution Guides - Build from source and contribute

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Community Resources

• Homepage: nativelink.com
• GitHub Repository: TraceMachina/nativelink
• Contributing Guide: CONTRIBUTING.md

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Response Times

NativeLink is maintained by Trace Machina with support from the open source community. While we strive to respond quickly:

• Critical security issues receive highest priority
• Bug reports are typically reviewed within a few days
• Feature requests and discussions may take longer
• Community members often provide help on Slack more quickly

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Contributing Back

Once you’ve received help, consider contributing back to the community:

• Answer questions on Slack or GitHub Discussions
• Improve documentation based on your experience
• Submit bug fixes or features
• Share your NativeLink deployments and use cases

See the Contribution Guidelines for more information on how to contribute.

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Code of Conduct

All community interactions are governed by our Code of Conduct. Please read and follow it to ensure a welcoming environment for everyone.