Customer Guide

​

Welcome to TechStore

This guide will help you navigate TechStore, browse our technology products, place orders, and manage your account.

---

​

Getting Started

---

​

Creating an Account

​

Registration Process

​

Email Verification

Upon registration, TechStore sends a verification email to activate your account.

---

​

Logging In

Once your account is verified, you can access TechStore:

1. Navigate to the Login page
2. Enter your email and password
3. Click “Iniciar Sesión”

---

​

Password Recovery

If you forget your password:

---

​

Browsing Products

​

Main Storefront

The TechStore homepage displays:

• Hero Banner: Featured promotions and call-to-action
• Featured Products Carousel: Highlighted products rotating automatically
• Product Grid: All available products displayed as cards

​

Product Features

​

Using Categories

Filter products by category using the category buttons:

1. Locate the category filter bar above the product grid
2. Click on a category (e.g., “Laptops”, “Smartphones”, “Accessories”)
3. View products filtered to that category
4. Click “Todas” to show all products again

​

Search Functionality

Quickly find specific products:

1. Locate the search bar in the top section
2. Type your search term (product name or keyword)
3. Results filter automatically as you type
4. Clear the search box to show all products

---

​

Product Details

Click on any product card to view detailed information:

​

Product Detail Modal

The product detail view includes:

• Image Gallery: Browse multiple product images using carousel controls
• Product Name: Full product title
• Category: Product classification
• Price: Current price in USD
• Stock Availability: How many units are available
• Quantity Selector: Choose how many units to add
• Description: Detailed product information
• Similar Products: Recommendations based on category

---

​

Shopping Cart

The shopping cart is accessible from the navbar at all times.

​

Cart Overview

• Cart Icon: Shows the number of items currently in your cart
• Cart Sidebar: Slides in from the right when clicked

​

Managing Your Cart

Adding Items to Cart

You can add products to your cart in two ways:

1. Quick Add: Click “Agregar al carrito” directly from the product card
2. Detailed Add: Open product details, select quantity, then add

Each time you add an item, you’ll see a success notification.

Viewing Cart Contents

Click the cart icon in the navigation bar to open the cart sidebar.You’ll see:

• List of all items in your cart
• Individual item prices
• Quantities for each item
• Subtotal: Running total of all items

Adjusting Quantities

Within the cart sidebar, you can:

• Increase quantity: Click the + button
• Decrease quantity: Click the - button
• Remove item: Reduce quantity to 0 or use the remove button

Emptying Cart

To remove all items at once:

1. Open the cart sidebar
2. Click “Vaciar Carrito” at the bottom
3. Confirm the action

---

​

Placing an Order

​

Checkout Process

​

Order Statuses

---

​

Order History

View all your past orders and their status.

​

Accessing Order History

1. Log in to your account
2. Navigate to “Mis Pedidos” from the navigation menu
3. View your complete order history

​

Order History Page

The order history displays:

​

Viewing Order Details

---

​

Managing Your Profile

Customize your account information and preferences.

​

Accessing Profile Settings

1. Log in to your account
2. Click on your username in the navigation bar
3. Select “Mi Perfil” or navigate to the profile page

​

Profile Information

You can update the following:

Personal Information

• Name: Your first name
• Apellido (Last Name): Your surname
• Email: Your email address (read-only, cannot be changed)
• Phone: Contact telephone number
• Shipping Address: Default delivery address

Click “Actualizar Perfil” to save changes.

Security Settings

​

Change Password

To update your password:

1. Enter your Current Password
2. Enter your New Password (minimum 6 characters)
3. Click “Actualizar Contraseña”

Both fields are required to change your password successfully.

Account Deletion

​

Delete Your Account

This action is permanent and cannot be undone.

To permanently delete your account:

1. Scroll to the “Zona de Peligro” (Danger Zone) section
2. Click “Eliminar mi cuenta permanentemente”
3. Confirm the deletion

What happens when you delete your account:

• All your personal data is removed
• Order history is permanently deleted
• You cannot recover your account or data

Make sure you’ve downloaded any important order information before deleting your account.

---

​

Tips for the Best Experience

---

​

Troubleshooting

Can't verify my email

Solution:

1. Check your spam/junk folder
2. Verify you entered the correct email during registration
3. Try registering again if the verification link expired
4. Contact support if issues persist

Login fails after verification

Solution:

• Ensure you clicked the verification link in your email
• Verify you’re using the correct email and password
• Use the password recovery option if you forgot your password

Can't add items to cart

Solution:

• Check if the product has available stock
• Ensure JavaScript is enabled in your browser
• Try refreshing the page
• Clear browser cache and cookies

Order failed to process

Solution:

• Verify all items have sufficient stock
• Ensure you’re logged in
• Check your internet connection
• Try placing the order again

Can't update my profile

Solution:

• Verify all required fields are filled
• Ensure your password meets minimum requirements (6 characters)
• Check that you’re entering your current password correctly when changing it

---

​

Need Help?

If you encounter issues not covered in this guide:

• Contact Support: Reach out through the website’s contact form
• Check System Status: Ensure the TechStore service is operational
• Browser Compatibility: Use modern browsers (Chrome, Firefox, Safari, Edge) for best experience