Ticket System: Panels, Intake Questions, and Transcripts

interface TicketPanel {
  name: string;          // Displayed on button / menu option
  emoji: string;         // Unicode emoji or <:name:id> custom emoji
  customId: string;      // Auto-generated MongoDB ObjectId — used as button customId prefix "tkt-{customId}"
  categoryParent: string | null; // customId of parent panel (sub-categories only)
  category: string;      // Discord category channel ID for new ticket channels
  style: ButtonStyle;    // 1 Primary | 2 Secondary | 3 Success | 4 Danger
  roles: string[];       // Role IDs with access to this ticket type
  label: boolean;        // true = show panel name as button label
  questions: TicketPanelQuestion[];
}

interface TicketPanelQuestion {
  name: string;        // Modal field label (max 44 chars)
  type: number;        // TextInputStyle — 1 = Short | 2 = Paragraph
  required: boolean;   // Whether the user must fill in this field
  description: string; // Placeholder / hint text shown inside the input (max 100 chars)
  regex: RegExp | null; // Optional pattern to validate the answer
}