Ryva uses Stripe for secure subscription billing and payment processing. Organization owners can manage subscriptions, upgrade or downgrade plans, and handle payment methods.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/egeuysall/ryva-archive/llms.txt
Use this file to discover all available pages before exploring further.
Understanding Billing
Billing in Ryva is organization-based:- Each organization has its own subscription plan
- Only organization owners can manage billing
- Billing is handled through Stripe Checkout and the Stripe Billing Portal
- Plans can be upgraded or downgraded at any time
Subscription Plans
Ryva offers flexible subscription plans:Free Plan
- Cost: $0/month
- Features:
- Up to 5 projects
- Basic analytics
- 10GB storage
- Community support
- Best for: Individual users and small projects
Personal Plan
- Cost: $20/month
- Features:
- Up to 5 projects
- Basic analytics
- Email support
- API access
- 10GB storage
- Best for: Individual professionals
Team Plan
- Cost: $75/month
- Features:
- Unlimited projects
- Advanced analytics
- Priority support
- Advanced API access
- 100GB storage
- Team collaboration
- Custom integrations
- Custom subdomain
- Best for: Growing teams and businesses
Enterprise Plan
- Cost: Custom pricing (contact sales)
- Features:
- All Team plan features
- Unlimited storage
- Dedicated support
- Custom SLA
- Advanced security features
- Single sign-on (SSO)
- Custom contracts
- Best for: Large organizations with specific requirements
Personal and Team plans are billed monthly and can be purchased directly through Stripe. Enterprise plans require contacting the sales team for custom pricing and contracts.
Upgrading Your Plan
Select Plan
Choose the plan that fits your needs (Personal or Team).
Enterprise plans must be arranged through the sales team and cannot be purchased directly through the upgrade dialog.
Checkout
You’ll be redirected to Stripe Checkout to complete payment:
- Enter payment method (credit card)
- Review subscription details
- Confirm purchase
Downgrading Your Plan
Downgrading to a lower-tier plan is also supported:Review Changes
The system will show:
- Features you’ll lose
- New storage limits
- Effective date (typically end of current billing period)
Downgrades are scheduled for the end of your current billing period. You’ll retain access to paid features until then.
Payment Methods
Adding a Payment Method
Payment methods are managed through Stripe:- During initial subscription, enter your card details in Stripe Checkout
- To add additional payment methods, use the Stripe Billing Portal
- Set a default payment method for automatic billing
Supported Payment Methods
Stripe supports:- Credit cards (Visa, Mastercard, American Express, etc.)
- Debit cards
- Other payment methods based on your region
All payment information is securely stored and processed by Stripe. Ryva never sees or stores your full card details.
Updating Payment Methods
Billing Portal
The Stripe Billing Portal allows you to:- View subscription details
- Update payment methods
- View billing history and invoices
- Download receipts
- Update billing information (address, tax ID)
- Cancel subscription
Subscription Lifecycle
Active Subscription
Your subscription is active and billing normally:- Automatic monthly charges
- Full access to plan features
- Billing at the start of each period
Trial Period
Some plans may offer trial periods:- Free access during trial
- No charges until trial ends
- Cancel anytime during trial
Canceled Subscription
If you cancel your subscription:- Retain access until end of current billing period
- No automatic renewal
- Organization reverts to Free plan afterward
- Data is preserved (subject to Free plan limits)
Failed Payment
If a payment fails:- Automatic retry attempts
- Email notifications sent
- Grace period before downgrade
- Update payment method to restore service
Invoices and Receipts
Accessing Invoices
All invoices are available through the Stripe Billing Portal:- Navigate to Settings → Billing → Manage Subscription
- View “Billing history” in the portal
- Download or email invoices as needed
Invoice Details
Each invoice includes:- Billing period
- Plan name and cost
- Payment method used
- Amount charged
- Tax information (if applicable)
- PDF download option
Plan Comparisons
| Feature | Free | Personal | Team |
|---|---|---|---|
| Projects | Up to 5 | Up to 5 | Unlimited |
| Storage | 10GB | 10GB | 100GB |
| Analytics | Basic | Basic | Advanced |
| Support | Community | Priority | |
| API Access | ❌ | ✅ | Advanced |
| Team Collaboration | ❌ | ❌ | ✅ |
| Custom Subdomain | ❌ | ❌ | ✅ |
| Integrations | ❌ | ❌ | ✅ |
| Price | Free | $20/mo | $75/mo |
Canceling Your Subscription
Choose Timing
Select when to cancel:
- Immediately - Lose access right away, prorated refund
- At period end - Keep access until billing period ends (recommended)
Canceling at period end is recommended so you can use the service you’ve already paid for through the end of your billing cycle.
Proration and Refunds
Upgrades
When you upgrade:- Immediate access to new features
- Prorated charge for remainder of billing period
- New plan price starts next billing cycle
Downgrades
When you downgrade:- Changes effective at end of current period
- No prorated refunds
- Retain current plan features until period ends
Refund Policy
Refunds are handled case-by-case:- Contact support for refund requests
- Immediate cancellations may be eligible for prorated refunds
- Subject to Stripe’s refund policies
Best Practices
Start with Free, upgrade when ready
Start with Free, upgrade when ready
Test Ryva with the Free plan before committing to a paid subscription. Upgrade when you need more projects or advanced features.
Keep payment methods current
Keep payment methods current
Ensure your payment method is valid and has sufficient funds to avoid service interruptions.
Review invoices regularly
Review invoices regularly
Check your billing history periodically to track expenses and ensure charges are correct.
Plan ahead for downgrades
Plan ahead for downgrades
If downgrading, ensure your data fits within the lower plan’s limits before the change takes effect.
Use annual billing for savings
Use annual billing for savings
Contact support about annual billing options, which may offer cost savings compared to monthly billing.
Update billing info promptly
Update billing info promptly
Keep your billing address and tax information current for accurate invoices and tax compliance.
Security
Ryva’s billing is secured by Stripe:- PCI DSS Compliant - Stripe is certified PCI Service Provider Level 1
- Encrypted Transactions - All payment data is encrypted in transit and at rest
- No Stored Cards - Ryva never stores full card numbers
- Fraud Detection - Stripe’s advanced fraud prevention
- 3D Secure - Additional authentication for supported cards
Stripe handles billions of dollars in transactions annually and is trusted by companies worldwide. Your payment information is secure.
Troubleshooting
Can’t access billing?
- Verify you’re the organization owner (only owners can manage billing)
- Check that you’re viewing the correct organization
- Contact support if you should be the owner but can’t access billing
Payment failed?
- Verify card details are correct
- Ensure card has sufficient funds
- Check with your bank for declined transactions
- Try a different payment method
- Contact Stripe support for payment-specific issues
Not seeing new features after upgrade?
- Refresh your browser
- Log out and log back in
- Check subscription status in billing portal
- Contact support if issues persist
Unexpected charges?
- Review your billing history in the Stripe portal
- Check for plan changes or upgrades
- Verify the organization and subscription details
- Contact support with invoice details for assistance