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Welcome to ITSM-NG

ITSM-NG is a powerful, community-driven IT Service Management platform forked from GLPI. Our mission is to provide a robust ITSM solution with strong community involvement and relevant technological choices.

Get Started

Install ITSM-NG and set up your environment in minutes

Quick Start Guide

Go from installation to creating your first ticket

API Documentation

Integrate ITSM-NG with your existing tools via REST API

Community

Join our community and contribute to the project

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Why Choose ITSM-NG?

ITSM-NG combines the proven capabilities of IT Service Management with modern web technologies and an active community.

Ticket Management

Complete incident and request tracking with SLA management, validation workflows, and satisfaction surveys

Asset Management

Track computers, monitors, network devices, and all IT assets with automatic inventory integration

LDAP Integration

Seamless authentication with LDAP, Active Directory, and SSO support including OpenID Connect

Knowledge Base

Build a self-service portal with searchable solutions and FAQ management

Project Management

Manage IT projects with Gantt charts, task assignments, and progress tracking

REST API

Full REST API access for integrations and automation

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Key Features

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IT Service Management

  • Ticket System: Comprehensive ticket management for incidents and service requests
  • SLA/OLA Management: Define and track service level agreements with automatic escalation
  • Validation Workflows: Multi-level approval processes for tickets and changes
  • Satisfaction Surveys: Automated user satisfaction tracking
  • Recurrent Tickets: Schedule recurring maintenance and tasks

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Asset & Inventory Management

  • Hardware Inventory: Track all IT assets including computers, monitors, peripherals, and network devices
  • Software Management: License tracking and software deployment management
  • Financial Management: Cost tracking, budgets, and contract management
  • Automatic Discovery: Integration with inventory tools for automatic asset updates

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Collaboration & Communication

  • Email Notifications: Customizable email alerts for ticket updates and assignments
  • Internal Notes: Private comments for technician collaboration
  • Document Management: Attach and organize files related to tickets and assets
  • Observers & Groups: Flexible actor assignments with user and group support

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Customization & Integration

  • Plugin System: Extend functionality with community and custom plugins
  • REST API: Full-featured REST API for external integrations
  • Business Rules: Automated workflows based on ticket properties
  • Templates: Predefined ticket templates with mandatory and hidden fields
  • Multi-Entity: Support for multiple organizations in a single instance

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Modern Technology Stack

ITSM-NG is built with proven, modern technologies:
ITSM-NG requires PHP 8.1+ and MariaDB/MySQL, ensuring compatibility with current hosting environments and security standards.
  • Backend: PHP 8.1+ with Symfony components, Twig templating, and Doctrine
  • Frontend: Bootstrap 5, jQuery, and modern JavaScript libraries
  • Database: MariaDB 10.0+ or MySQL 5.6+
  • API: RESTful API with JSON responses
  • Security: Sodium encryption for sensitive data, CSRF protection, and secure session management

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Community-Driven Development

ITSM-NG is actively maintained by a vibrant community:

Open Source

Licensed under GPL-2.0, fully transparent development on GitHub

Community Translations

Available in multiple languages via Weblate community translations

Active Development

Regular releases with new features and security updates

Support

Community support through GitHub issues and discussions

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Browser Support

ITSM-NG supports all modern browsers:
  • Microsoft Edge
  • Firefox (including 2 latest ESR versions)
  • Google Chrome
For the best experience, we recommend using the latest version of your preferred browser.

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Get Started

Ready to start using ITSM-NG? Follow our installation guide to set up your instance:

Install ITSM-NG

Step-by-step installation instructions for your server

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Resources

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