Troubleshooting Guide

Solve common issues with backups, SSH connections, caching, and system errors.

Authentication Issues

Cannot login - Invalid credentials

Symptom: Login fails with “Could not validate credentials” error.Possible causes:

Wrong username or password
User account deactivated
Database corruption
JWT token issues

Solutions:Reset admin password:

# Access database directly
docker exec -it borg-web-ui sqlite3 /data/borg.db

# Check if admin user exists
SELECT username, is_active FROM users WHERE username='admin';

# If user is deactivated
UPDATE users SET is_active=1 WHERE username='admin';

# Exit and regenerate password
.quit

Then recreate admin user via first-run mechanism:

# Delete admin user (will be recreated on startup)
docker exec borg-web-ui sqlite3 /data/borg.db "DELETE FROM users WHERE username='admin';"

# Restart container (admin user recreated with default password)
docker restart borg-web-ui

# Login with admin/admin123, change password immediately

Check JWT secret key:

# Verify SECRET_KEY exists
docker exec borg-web-ui cat /data/.secret_key

# If missing, restart to regenerate
docker restart borg-web-ui

Proxy authentication not working

Symptom: With DISABLE_AUTHENTICATION=true, still prompted for login.Diagnosis:Check environment variables:

docker exec borg-web-ui env | grep DISABLE_AUTHENTICATION
# Should show: DISABLE_AUTHENTICATION=true

Check reverse proxy headers:

# Test with curl
curl -H "X-Forwarded-User: testuser" http://localhost:8081/api/users/me

Common issues:Missing header from reverse proxy:

# Nginx - ensure header is passed
location / {
    proxy_pass http://borg-ui:8081;
    proxy_set_header X-Forwarded-User $remote_user;  # Required!
}

Wrong header name:

# docker-compose.yml
environment:
  - DISABLE_AUTHENTICATION=true
  - PROXY_AUTH_HEADER=Remote-User  # Match your proxy's header

Security: Borg UI accessible without proxy:

# Bind only to localhost
ports:
  - "127.0.0.1:8081:8081"

Supported headers (from app/core/security.py:109-120):

X-Forwarded-User (default)
X-Remote-User
Remote-User
X-authentik-username

SSH Connection Issues

Permission denied (publickey)

Symptom: SSH connection test fails with “Permission denied (publickey)”.Diagnosis:

# Test SSH connection manually
docker exec borg-web-ui ssh -vvv -i /home/borg/.ssh/id_ed25519 user@remote-host

# Check key permissions
docker exec borg-web-ui ls -la /home/borg/.ssh/

Common causes:1. Public key not deployed to remote server:

# Deploy via UI: Remote Machines → Deploy Key to Server

# Or manually on remote server:
ssh user@remote-host
mkdir -p ~/.ssh
chmod 700 ~/.ssh
vim ~/.ssh/authorized_keys  # Paste public key
chmod 600 ~/.ssh/authorized_keys

2. Wrong username or hostname:

# Verify connection details
# Remote Machines → Edit Connection → Check host/username/port

3. SSH key file missing:

# Check if system key exists
docker exec borg-web-ui test -f /home/borg/.ssh/id_ed25519 && echo "Key exists" || echo "Key missing"

# If missing, generate via UI:
# Remote Machines → Generate System Key

4. Remote server permissions incorrect:

# On remote server
chmod 700 ~/.ssh
chmod 600 ~/.ssh/authorized_keys
chown -R $USER:$USER ~/.ssh

5. SELinux blocking (CentOS/RHEL):

# On remote server
restorecon -R ~/.ssh

SSH host key verification failed

Symptom: Connection fails with “Host key verification failed”.Solution:

# Accept host key manually
docker exec -it borg-web-ui ssh-keyscan remote-host >> /home/borg/.ssh/known_hosts

# Or with specific port
docker exec -it borg-web-ui ssh-keyscan -p 2222 remote-host >> /home/borg/.ssh/known_hosts

# Or disable host key checking (less secure)
docker exec borg-web-ui tee -a /home/borg/.ssh/config << 'EOF'
Host *
    StrictHostKeyChecking no
    UserKnownHostsFile=/dev/null
EOF

SSH connection timeout

Symptom: Connection test hangs or times out.Diagnosis:

# Test network connectivity
docker exec borg-web-ui ping -c 3 remote-host

# Test SSH port
docker exec borg-web-ui nc -zv remote-host 22

# Test with timeout
docker exec borg-web-ui timeout 10 ssh user@remote-host echo success

Common causes:Firewall blocking SSH port:

# On remote server, allow SSH
sudo ufw allow 22/tcp

Wrong port:

# Check actual SSH port on remote server
sudo netstat -tlnp | grep sshd

# Update connection in UI with correct port

Network unreachable:

# Verify host is reachable from Docker network
docker exec borg-web-ui traceroute remote-host

Backup Failures

Repository lock timeout

Symptom: Backup fails with “Failed to create/acquire the lock” or “Timeout waiting for lock”.Cause: Another Borg process is using the repository, or stale lock file exists.Solutions:Wait for other operation to complete:

# Check for running Borg processes
docker exec borg-web-ui ps aux | grep borg

# View active backup jobs in UI
# Jobs → Active Jobs → Check for running operations

Break stale lock (if no operation is running):

# For local repository
docker exec borg-web-ui borg break-lock /path/to/repo

# For SSH repository  
docker exec borg-web-ui borg break-lock user@host:/path/to/repo

Only break lock if you’re certain no other Borg process is running. Breaking an active lock can corrupt the repository!

Configure bypass lock (for read operations):

# Repository → Settings → Advanced
# Enable: "Bypass lock on info operations"
# Enable: "Bypass lock on list operations"

This allows browsing archives while backups are running (from migration 061_add_bypass_lock_on_info.py and 069_add_bypass_lock_on_list.py).

Backup timeout - Operation exceeded timeout

Symptom: Backup fails with timeout error after running for configured duration.Solutions:Increase backup timeout:

# Via UI: Settings → System → Operation Timeouts
# Backup timeout: 7200 (2 hours)

# Via environment:
environment:
  - BACKUP_TIMEOUT=7200

Check for stuck operations:

# View backup progress in real-time
docker logs -f borg-web-ui

# Check if backup is making progress or hung
docker exec borg-web-ui ps aux | grep borg

Optimize backup performance:

Use faster compression: --compression lz4
Exclude unnecessary files: --exclude '*.tmp'
Check network speed for remote repositories

Out of space errors

Symptom: Backup fails with “No space left on device”.Diagnosis:

# Check repository disk space
df -h /path/to/repository

# Check Docker volume space
docker exec borg-web-ui df -h /data

# Check repository size
docker exec borg-web-ui borg info /path/to/repo

Solutions:Run compact to reclaim space:

# Via UI: Repository → Maintenance → Compact Repository

# Via CLI:
docker exec borg-web-ui borg compact /path/to/repo

Run prune to delete old archives:

# Via UI: Repository → Maintenance → Prune Repository
# Configure retention policy (keep last 7 daily, 4 weekly, etc.)

Increase repository volume size:

# For local repositories, ensure sufficient disk space
# For remote repositories, check remote server capacity

Pre/Post backup scripts failing

Symptom: Backup fails during pre-backup or post-backup script execution.Diagnosis:

# View script execution logs
# Jobs → Backup Job → Expand logs → Look for script output

# Test script manually
docker exec -it borg-web-ui bash
# Paste script contents and run

Common issues:Script timeout:

# Via UI: Repository → Settings → Hooks
# Increase: "Pre-hook timeout" or "Post-hook timeout" (default: 300s)

Missing dependencies:

# Install required packages in container
docker exec borg-web-ui apk add --no-cache mysql-client  # Example

# Or build custom image:
FROM ainullcode/borg-ui:latest
RUN apk add --no-cache mysql-client postgresql-client

Incorrect permissions:

# Scripts run as container user (UID 1000 by default)
# Ensure script has access to required files/directories

Script errors:

# Add error handling to scripts
set -e  # Exit on error
set -x  # Print commands (for debugging)

# Example:
#!/bin/bash
set -ex
echo "Starting pre-backup script"
# Your commands here

Cache Issues

Cache not working - Still slow after first browse

Symptom: Archive browsing is slow even after first load.Diagnosis:

# Check cache status in UI
# Settings → Cache → Backend Type (should show "Redis")

# Check if Redis is running
docker ps | grep redis

# Check Borg UI logs
docker logs borg-web-ui | grep -i cache
# Should show: "Archive cache initialized with Redis backend"

Solutions:Redis not running:

# Start Redis container
docker compose up -d redis

# Or if using standalone Redis
docker start redis-cache

Redis connection failed:

# Test connection from Borg UI
docker exec borg-web-ui redis-cli -h redis ping
# Should return: PONG

# For external Redis
docker exec borg-web-ui redis-cli -h 192.168.1.100 ping

Fallback to in-memory cache:

# Check logs for fallback message
docker logs borg-web-ui | grep "switching to in-memory"

# Reconfigure Redis connection
# Settings → Cache → External Redis URL

Cache cleared or expired:

# Check cache TTL
# Settings → Cache → Cache TTL (default: 120 minutes)

# Increase TTL for stable repositories
# Settings → Cache → Cache TTL: 1440 (24 hours)

Redis connection refused

Symptom: Logs show “Failed to connect to Redis” or “Connection refused”.Solutions:Check Redis is listening:

# For local Redis (Docker network)
docker exec borg-redis redis-cli ping

# Check Redis logs
docker logs borg-redis

Check network connectivity:

# Verify containers can communicate
docker exec borg-web-ui ping -c 3 redis

# Check Docker network
docker network inspect borg-network

For external Redis:

# Test from host machine
redis-cli -h 192.168.1.100 ping

# Check firewall on Redis server
sudo ufw allow 6379/tcp

# Check Redis is binding to correct interface
docker exec redis-cache redis-cli CONFIG GET bind
# Should show: 0.0.0.0 (not 127.0.0.1)

Verify Redis URL format:

# Correct formats:
redis://redis:6379/0                          # Local Docker
redis://192.168.1.100:6379/0                  # External no password
redis://:password@192.168.1.100:6379/0        # External with password

Cache showing old data after repository changes

Symptom: Archive list or contents show outdated data after backup/prune.Solution:

# Clear cache via UI
# Settings → Cache → Clear All Cache

# Or clear specific repository cache via Redis CLI
docker exec -it borg-redis redis-cli
> KEYS archive:1:*  # List all archives for repo ID 1
> DEL archive:1:my-old-archive  # Delete specific cache entry
> FLUSHDB  # Or clear entire cache

Auto-clear cache after operations:

Cache is automatically cleared for a repository after prune/compact operations
Implementation: await cache_service.clear_repository(repo_id)

Repository Issues

Repository not found or inaccessible

Symptom: “Repository does not exist” or “Permission denied” when accessing repository.For local repositories:

# Check if path exists
docker exec borg-web-ui ls -la /path/to/repo

# Check permissions
docker exec borg-web-ui stat /path/to/repo

# Verify it's a Borg repository
docker exec borg-web-ui test -f /path/to/repo/config && echo "Valid repo" || echo "Not a Borg repo"

For SSH repositories:

# Test SSH access
docker exec borg-web-ui ssh user@host ls -la /path/to/repo

# Test with Borg
docker exec borg-web-ui borg list user@host:/path/to/repo

Common causes:

Typo in repository path - Check path spelling
Missing volume mount - Ensure path is mounted in docker-compose.yml
Wrong permissions - Repository not readable by container user (UID 1000)
SSH key not deployed - For remote repositories

Corrupt repository or index

Symptom: Borg errors mentioning “corrupted” or “integrity check failed”.Solutions:

Repository corruption is rare but serious. Always maintain offsite backups.

Run repository check:

# Via UI: Repository → Maintenance → Check Repository

# Via CLI:
docker exec borg-web-ui borg check /path/to/repo

# Deep check (slower, more thorough)
docker exec borg-web-ui borg check --verify-data /path/to/repo

Repair repository:

# Repair with --repair flag (USE WITH CAUTION)
docker exec borg-web-ui borg check --repair /path/to/repo

Rebuild index:

# If only the cache/index is corrupted
docker exec borg-web-ui rm -rf /home/borg/.cache/borg/*
docker exec borg-web-ui borg list /path/to/repo  # Rebuilds cache

Performance Issues

Slow archive browsing (>30 seconds)

Expected performance:

First browse: Depends on archive size (1-90 seconds)
Subsequent browses: 100ms with Redis cache

Solutions:Enable Redis cache:

# Verify Redis is configured
# Settings → Cache → Backend Type: Redis

# If showing "In-Memory", configure Redis:
# Settings → Cache → External Redis URL: redis://redis:6379/0

Increase Redis memory:

# docker-compose.yml
redis:
  command: redis-server --maxmemory 8gb --maxmemory-policy allkeys-lru

Increase cache size:

# Settings → Cache → Max Cache Size: 8192 MB

Check cache hit rate:

# Settings → Cache → Hit Rate
# Target: >80%
# Less than 50% = increase TTL or cache size

High memory usage

Symptom: Container using excessive memory (>4GB).Diagnosis:

# Check container memory
docker stats borg-web-ui

# Check Redis memory
docker exec borg-redis redis-cli INFO memory | grep used_memory_human

Solutions:Limit Redis memory:

redis:
  command: redis-server --maxmemory 2gb --maxmemory-policy allkeys-lru

Limit container memory:

services:
  borg-ui:
    deploy:
      resources:
        limits:
          memory: 4G

Reduce cache size:

# Settings → Cache → Max Cache Size: 1024 MB

Clear cache:

# Settings → Cache → Clear All Cache

System Errors

Container fails to start

Diagnosis:

# Check container logs
docker logs borg-web-ui

# Check container status
docker ps -a | grep borg-ui

Common causes:Port already in use:

# Check what's using port 8081
sudo netstat -tlnp | grep 8081

# Change port in docker-compose.yml
ports:
  - "8082:8081"  # Use 8082 instead

Volume mount permission error:

# Fix data directory permissions
sudo chown -R 1000:1000 /path/to/data

Database migration failed:

# Check logs for migration errors
docker logs borg-web-ui | grep -i migration

# Restore from backup if corrupted
cp /path/to/data/borg-backup.db /path/to/data/borg.db

Database locked errors

Symptom: “Database is locked” errors in logs.Cause: Multiple processes trying to write to SQLite simultaneously (rare with WAL mode).Solutions:

# Restart container to clear locks
docker restart borg-web-ui

# Check for zombie processes
docker exec borg-web-ui ps aux | grep python

# If persistent, check database integrity
docker exec borg-web-ui sqlite3 /data/borg.db "PRAGMA integrity_check;"

Getting Help

When reporting issues, include:

# 1. Version information
docker exec borg-web-ui python -c "from app.config import settings; print(settings.app_version)"

# 2. Container logs (last 100 lines)
docker logs --tail 100 borg-web-ui > borg-ui-logs.txt

# 3. System information
docker exec borg-web-ui uname -a
docker version
docker compose version

# 4. Configuration (redact passwords!)
docker exec borg-web-ui env | grep -E "BORG|REDIS|SECRET" | sed 's/=.*/=REDACTED/'

Community support:

GitHub Issues: Report bugs and request features
Discussions: Ask questions and share tips

Security

Authentication and SSH troubleshooting

Performance

Cache and timeout optimization

Maintenance

Database and log cleanup

SSH Keys Guide

SSH connection setup

Getting Started

Core Features

Configuration

Guides

Deployment

Advanced

Troubleshooting

Troubleshooting Guide

Authentication Issues

SSH Connection Issues

Backup Failures

Cache Issues

Repository Issues

Performance Issues

System Errors

Getting Help

Security

Performance

Maintenance

SSH Keys Guide

Build docs developers (and LLMs) love

Getting Started

Core Features

Configuration

Guides

Deployment

Advanced

Documentation Index

​Troubleshooting Guide

​Authentication Issues

​SSH Connection Issues

​Backup Failures

​Cache Issues

​Repository Issues

​Performance Issues

​System Errors

​Getting Help

​Related Documentation

Security

Performance

Maintenance

SSH Keys Guide

Build docs developers (and LLMs) love

Troubleshooting Guide

Authentication Issues

SSH Connection Issues

Backup Failures

Cache Issues

Repository Issues

Performance Issues

System Errors

Getting Help

Related Documentation