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Documentation Index

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Use this file to discover all available pages before exploring further.

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Overview

Stop chasing clients manually. RatingFlow’s automated review request system allows you to send bulk requests via SMS/Text and email, making it effortless to get more Google reviews and build your online reputation.
Automated review requests eliminate the manual burden of following up with customers, allowing you to focus on delivering great service while reviews come in automatically.

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How it works

1

Import your contacts

Upload your customer list or integrate with your existing CRM to identify who should receive review requests.
2

Choose your channel

Select whether to send requests via SMS, email, or both for maximum reach and response rates.
3

Send bulk requests

Launch your campaign with a single click to send review requests to all selected contacts simultaneously.
4

Track responses

Monitor engagement and review completion rates in real-time through your dashboard.

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Communication channels

Text messages deliver the highest open rates, typically over 90% within minutes. SMS review requests are perfect for mobile-first customers and generate quick responses.Benefits:
  • Instant delivery and high visibility
  • Mobile-optimized experience
  • Higher response rates than email

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Best practices

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Timing matters

Send review requests when the customer experience is fresh in their mind. For service businesses, this typically means within 24-48 hours of service completion.

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Personalize your message

While the process is automated, your message should feel personal. Reference the specific service or product the customer received.

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Keep it simple

Make the review process as frictionless as possible. Your automated requests should include direct links that take customers straight to the review form.
Avoid sending too many follow-up requests to the same customer. This can be perceived as spam and damage your relationship.

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Impact on your business

Boost local SEO: A higher volume of positive reviews directly correlates to higher rankings in the Local Pack and Google Maps. Save time: Automation eliminates the need for manual follow-ups, freeing up hours every week. Increase review volume: Systematic outreach generates significantly more reviews than sporadic manual requests.

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