Accessing the Admin Panel
After logging in as an administrator, you’ll see the main admin panel with four key modules:- Dashboard - View analytics and performance metrics
- Clientes (Customers) - Manage customer accounts
- Encomiendas (Packages) - Track and manage all shipments
- Motorizados (Drivers) - Manage delivery drivers
Managing Packages (Encomiendas)
Viewing All Packages
Navigate to Packages
Tap the Encomiendas icon in the bottom navigation or select the Encomiendas card from the main panel.
Filter by Date and Branch
Use the date range filter to select a specific time period. Select a branch (sucursal) from the dropdown to filter packages by location.
Search Packages
Use the search bar to find packages by remito number, sender name, recipient name, or status.
The package list updates in real-time and shows the most recent status for each shipment.
Creating a New Package
Start New Package
From the Encomiendas screen, tap the + (add) floating action button in the bottom-right corner.
Enter Package Details
Fill in the package information:
- Package type (Sobre, Pequeño Paquete Documento, Pequeño Paquete Mercancía, or Encomienda Postal)
- Weight and dimensions
- Origin and destination locations
Add Sender Information
Enter sender (remitente) details:
- Document type (DNI or RUC)
- Document number
- Full name
- Phone number
Add Recipient Information
Enter recipient (destinatario) details with the same information fields as the sender.
Assigning Drivers to Packages
Access Assignment
Tap the Asignar Motorizado (Assign Driver) option from the package details screen.
Viewing Package History
To view the complete status history of a package:- Open the package details
- Tap Historial Estados (Status History)
- Review all status changes with timestamps
Viewing Package Images
To view uploaded package images:- Open the package details
- Tap Imágenes Encomienda (Package Images)
- View all photos associated with the package
Managing Customers (Clientes)
Viewing Customer List
Navigate to Customers
Tap the Clientes icon in the bottom navigation or select the Clientes card showing the total number of registered customers.
Adding a New Customer
Enter Customer Information
Fill in the customer details:
- Document type (DNI or RUC)
- Document number
- Full name
- Email address
- Phone number
- Address
Editing Customer Information
Viewing Customer Shipping History
To view all packages sent or received by a customer:- Open the customer profile
- Scroll to the shipping history section
- View all associated packages with their current status
Managing Drivers (Motorizados)
Viewing Driver List
Navigate to Drivers
Tap the Motorizados icon in the bottom navigation or select the Motorizados card.
Viewing Driver Delivery History
Driver performance metrics help you identify top performers and optimize delivery assignments.
Dashboard and Analytics
The Dashboard provides real-time insights into your branch’s performance.Viewing Dashboard Metrics
Select Time Period
Choose from three filter options:
- Diario (Daily) - Today’s metrics
- Semanal (Weekly) - Current week’s metrics
- Mensual (Monthly) - Current month’s metrics
Understanding Dashboard Charts
The dashboard includes:- Status Cards: Quick view of pending vs. delivered packages
- Shipping Type Chart: Bar chart showing distribution of package types
- Revenue Card: Total income generated from shipments
Branch Management
Your assigned branch (sucursal) is displayed on the main admin panel. All operations, including package management, customer management, and driver assignments, are scoped to your branch.Account Settings
Access your account settings from the menu drawer:Opening the Menu
- Tap the menu icon (hamburger menu) in the top-left corner
- View your profile information at the top of the drawer
Available Options
- Mis datos (My Profile) - View and edit your administrator profile
- Manual de ayuda (Help Manual) - Access the administrator help manual PDF
- Soporte (Support) - Contact support for assistance
- Cerrar Sesión (Logout) - Sign out of your account
For security, always logout when using a shared device.
Best Practices
Package Management
- Assign drivers promptly to ensure timely deliveries
- Regularly check pending packages and follow up on delays
- Verify customer contact information before creating packages
- Keep package status updated throughout the delivery process
Customer Service
- Keep customer information up-to-date for smooth communication
- Review customer shipping history before processing new packages
- Respond promptly to customer inquiries about package status
Driver Management
- Distribute deliveries evenly among available drivers
- Monitor driver performance through delivery history
- Ensure drivers have necessary package information before dispatch
Analytics
- Review dashboard metrics daily to identify operational issues
- Use weekly reports for performance reviews
- Track revenue trends to forecast business growth
Troubleshooting
Cannot Find a Package
- Check if the correct branch is selected in the filter
- Verify the date range includes when the package was created
- Try searching with different terms (remito, sender, or recipient)
Driver Not Appearing in Assignment List
- Verify the driver is assigned to your branch
- Check if the driver account is active
- Refresh the driver list by returning to the main panel
Dashboard Showing No Data
- Ensure the selected date range is correct
- Verify your branch has packages registered in that period
- Try switching between Diario, Semanal, and Mensual filters
Support
For additional assistance:- Access the Soporte option from the menu drawer
- Fill out the support request form with your issue
- Or consult the Manual de ayuda for detailed instructions