CUSTOMER_SUPPORT route).
The support chat interface
The screen displays a scrollable conversation thread. Messages from the support team appear on the left; your messages appear on the right. Each message shows a timestamp. To send a message, type in the input field at the bottom of the screen and submit. The input includes a microphone icon for future voice input support.The chat interface is a live messaging screen. Conversation history is loaded as part of the screen and scrolls vertically.
Common questions
Can I use my DOSS wallet to buy alcohol?
Can I use my DOSS wallet to buy alcohol?
No. DOSS funds cannot be used for purchases of alcoholic products. This restriction is enforced at the merchant level.
How do I update my personal information?
How do I update my personal information?
Go to Profile → Preferences to update your name, email address, or phone number. See the Preferences page for step-by-step instructions.
How do I verify my identity?
How do I verify my identity?
Upload your identity documents from Profile → Account Security. You can submit an ID proof, passport, or driving licence. See the Account security page for instructions.
I forgot my PIN. How do I reset it?
I forgot my PIN. How do I reset it?
Tap Reset PIN on the Profile screen. You will be prompted to set and confirm a new 4-digit PIN. See Resetting your PIN for the full flow.
How do I sign out of the app?
How do I sign out of the app?
Tap Logout at the bottom of the Profile screen and confirm the prompt. See the Profile overview for details.
Tips for faster support
- Describe the issue clearly, including the screen you were on and what action you were taking.
- If the issue involves a transaction, include the date, amount, and merchant name.
- For document upload issues, confirm which document type you were trying to submit.