Admin Dashboard: Manage and Review Support Tickets

// AdminDashboard.tsx — filter and fetch logic
const fetchTickets = useCallback(async () => {
  setLoading(true);
  setError(null);
  try {
    const params = filter !== 'all' ? filter : undefined;
    const data = await ticketService.getTickets(params);
    setTickets(data);
  } catch (err) {
    setError('Failed to fetch tickets');
  } finally {
    setLoading(false);
  }
}, [filter]);

const handleCloseTicket = async (id: number) => {
  await ticketService.updateTicket(id, { status: 'closed' });
  fetchTickets();
};

PATCH /api/v1/tickets/:id
Content-Type: application/json

{ "status": "closed" }

const handleReassignToHuman = async (id: number) => {
  await ticketService.updateTicket(id, { status: 'pending_agent' });
  fetchTickets();
};

interface Ticket {
  id: number;
  user_description: string;
  category: string;
  ai_suggested_response: string;
  confidence_score: number;
  status: 'ai_resolved' | 'pending_agent' | 'closed';
  created_at: string;
  updated_at: string;
}