Overview
The Reporting system provides comprehensive analytics and insights for supervisors and administrators to monitor operations, track performance, and make data-driven decisions.Reports are primarily designed for Supervisors and Administrators. Credit Officers see their own performance data in the dashboard.
Report Types
The system supports multiple report types:DAILY
Daily operations snapshot for quick daily review
WEEKLY
7-day rolling window for week-over-week trends
MONTHLY
Full calendar month analysis for monthly reviews
QUARTERLY
3-month period for strategic planning
CUSTOM
Flexible date range for specific analysis needs
Report Session Model
Reports are saved as sessions for historical reference:Report sessions capture a snapshot of data at generation time, allowing historical comparison even as live data changes.
Accessing Reports
Supervisor Dashboard
Real-time overview of your team’s performance:Key Metrics
Team Overview
- Total credit officers under supervision
- Total unions managed
- Total union members
- Active unions count
Loan Portfolio
- Total loans issued
- Active loans
- Completed loans
- Defaulted loans
- Loans by status breakdown
Financial Summary
- Total disbursed (Naira)
- Total repaid (Naira)
- Outstanding balance (Naira)
- Collection rate percentage
Performance Indicators
- Average loan size
- Approval rate
- Default rate
- Portfolio at risk
Date Range Selection
Period Filters
Period Filters
Choose analysis period:
- Today - Current day only
- This Week - Last 7 days
- This Month - Current calendar month
- This Quarter - Last 3 months
- Custom Range - Select specific start and end dates
Generating a New Report
Set Date Range
For preset types (DAILY, WEEKLY, etc.):
- Select the end date
- System calculates start date automatically
- Select both start and end dates
API Endpoint
Report Contents
Each generated report includes:Portfolio Summary
Overall Statistics
Overall Statistics
- Total loans issued in period
- New loans created
- Loans approved
- Loans disbursed
- Loans completed
- Loans defaulted
- Total principal disbursed
- Total interest earned
- Processing fees collected
Collection Report
Repayment Performance
Repayment Performance
- Total payments received
- Total amount collected (Naira)
- Collection rate (% of expected)
- Payments on time
- Late payments
- Missed payments
- Average payment amount
- Collections by method (CASH, TRANSFER, etc.)
Arrears Analysis
Overdue Tracking
Overdue Tracking
- Number of overdue loans
- Total overdue amount
- Overdue by age:
- 1-30 days
- 31-60 days
- 61-90 days
- 90+ days
- Portfolio at Risk (PAR) metrics
- Default rate
Officer Performance
Individual Officer Metrics
Individual Officer Metrics
For each credit officer:
- Name and contact
- Number of unions managed
- Number of members
- Loans processed
- Total disbursed
- Collection rate
- Overdue count
- New members added
- Active loans count
Union Performance
Union-Level Analysis
Union-Level Analysis
For each union:
- Union name and location
- Credit officer assigned
- Total members
- Active loans
- Total disbursed
- Total collected
- Collection rate
- Overdue loans
- Top performers
Viewing Saved Reports
Browse Sessions
See list of all previously generated reports with:
- Report title
- Report type
- Date range
- Generated date
- Key metrics preview
Report List Features
Pagination
Navigate through saved reports (10 per page)
Search
Find reports by title or date
Actions
- View full report
- Export to Excel/PDF
- Delete report
Comparison
Open multiple reports to compare periods
Exporting Reports
Reports can be exported in multiple formats:Export Options
Excel Export
Full data with multiple sheets:
- Summary
- Officer Performance
- Union Analysis
- Loan Details
- Collection Data
PDF Export
Formatted report with:
- Executive summary
- Charts and graphs
- Data tables
- Printable layout
CSV Export
Raw data for:
- Custom analysis
- Import to other tools
- Database integration
Export Process
Dashboard Statistics (Real-Time)
Access live metrics without generating a saved report:Key Performance Indicators (KPIs)
Collection Rate
Collection Rate Calculation
Collection Rate Calculation
- 90-100% - Excellent collection performance
- 80-89% - Good, room for improvement
- 70-79% - Needs attention
- Below 70% - Critical, immediate action required
Portfolio at Risk (PAR)
PAR Calculation
PAR Calculation
- 0-5% - Healthy portfolio
- 5-10% - Monitor closely
- 10-15% - Take corrective action
- Above 15% - Portfolio in danger
Default Rate
Default Rate Calculation
Default Rate Calculation
Officer Productivity
Productivity Metrics
Productivity Metrics
- Loans per Officer = Total Loans / Number of Officers
- Disbursement per Officer = Total Disbursed / Number of Officers
- Members per Officer = Total Members / Number of Officers
Credit Officer Metrics
View detailed performance for individual officers:Access Officer Details
Officer Metrics Include
Portfolio Size
- Total loans managed
- Total principal disbursed
- Outstanding balance
- Average loan size
Collection Performance
- Collection rate
- On-time payments
- Late payments
- Overdue loans
Activity Metrics
- New loans created
- Loans approved
- Loans disbursed
- Repayments recorded
Member Management
- New members added
- Total members
- Member verification rate
- Member satisfaction
Union-Level Reports
Analyze performance by union:Top Performers
Unions with:
- Highest collection rates
- Most loans
- Best payment history
- Lowest default rates
Needs Attention
Unions with:
- Low collection rates
- High overdue amounts
- Increasing defaults
- Member complaints
Union Comparison
Compare multiple unions side-by-side:- Collection rates
- Loan volumes
- Member growth
- Default rates
- Average loan sizes
Best Practices
Regular Review
- Generate weekly reports every Monday
- Monthly reports at month-end
- Quarterly reviews for strategic planning
- Compare period-over-period trends
Action Items
- Document findings in report notes
- Create action plans for issues
- Follow up on low-performing officers
- Recognize high performers
Data-Driven Decisions
- Use metrics to guide training needs
- Identify process improvements
- Allocate resources based on data
- Set realistic targets
Communication
- Share reports with your team
- Discuss trends in meetings
- Provide constructive feedback
- Celebrate successes
Troubleshooting
Cannot access reports
Cannot access reports
Check:
- Your role is Supervisor or Administrator
- You have active credit officers under you
- You’re logged in correctly
Report generation fails
Report generation fails
Possible causes:
- Date range too large (try smaller period)
- No data in selected period
- System error
- Try different date range
- Check if data exists for period
- Refresh page and retry
Numbers don't match dashboard
Numbers don't match dashboard
Explanation:
- Dashboard shows real-time data
- Reports are snapshots at generation time
- Data changes between generation and viewing
Export not downloading
Export not downloading
Check:
- Pop-up blocker settings
- Browser download permissions
- Sufficient disk space
- Allow pop-ups from the site
- Check browser downloads folder
- Try different browser
Missing officer data
Missing officer data
Reasons:
- Officer has no activity in period
- Officer was added after report period
- Officer not assigned to you as supervisor
API Reference
Summary
Reporting provides:- ✅ 5 report types (DAILY, WEEKLY, MONTHLY, QUARTERLY, CUSTOM)
- ✅ Real-time supervisor dashboard
- ✅ Saved report sessions
- ✅ Officer performance metrics
- ✅ Union-level analysis
- ✅ Portfolio health indicators (PAR, collection rate, default rate)
- ✅ Export to Excel, PDF, and CSV
- ✅ Historical comparison
- ✅ Role-based access (Supervisor/Admin only)
- ✅ Comprehensive KPI tracking
Next Steps
- Monitor Dashboard for daily operations
- Review Loans portfolio health
- Track Repayments collection performance
