Clinica automatically sends email reminders before your appointments. You don’t need to opt in or take any action — once you book an appointment, reminders are handled for you. In addition to reminders, you receive a confirmation email when you book and a cancellation email if you cancel.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/bentlyy/Clinica/llms.txt
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How reminders work
A background job runs every 5 minutes and checks for upcoming appointments. It sends two reminder emails per booking:- 24-hour reminder — sent when your appointment is between 23 and 25 hours away.
- 1-hour reminder — sent when your appointment is between 55 and 65 minutes away.
reminder_24h_sent and reminder_1h_sent flags on the booking record), so you won’t receive duplicate reminders even if the job runs multiple times within the window.
What the emails contain
Both reminder emails include:- The doctor’s name
- The appointment date
- The appointment time
Confirmation and cancellation emails
Beyond reminders, Clinica sends two other automated emails:- Booking confirmation — sent immediately when a booking is created. Includes the doctor’s name, date, and time.
- Cancellation confirmation — sent when you cancel a booking. Includes the original appointment date and time.
Email delivery is handled asynchronously and does not block the API response. In rare cases where email delivery fails, the booking itself is unaffected.
Timing reference
| When it’s sent | |
|---|---|
| Booking confirmation | Immediately after booking is created |
| 24-hour reminder | Between 23–25 hours before the appointment |
| 1-hour reminder | Between 55–65 minutes before the appointment |
| Cancellation notice | Immediately after booking is cancelled |