Overview
The CompuTécnicos order management system provides complete visibility into your purchase history. Track orders in real-time, view detailed status updates with timestamps, and download invoices for completed purchases.You must be logged in to view your orders. The system only displays orders associated with your account.
Accessing Your Orders
Navigate to your orders page:- Log in to your account
- Click on your profile menu
- Select “Mis Pedidos” (My Orders)
- View all orders sorted by most recent first
Order States
Orders progress through distinct states:Pendiente
Order created, awaiting payment
Pagado
Payment confirmed via PayPal
En Preparación
Order being prepared for shipment
En Camino
Order shipped and in transit
Entregado
Successfully delivered to customer
Cancelado
Order cancelled by user or admin
Order Display
Order Card Layout
Each order is displayed in a detailed card showing: Header Section:- Order ID (e.g., Pedido #123)
- Order date and time
- Current status badge with color coding
- Total amount in COP
- Product list with images and quantities
- Invoice download button (for paid orders)
- Order tracking progress bar
- Status history timeline
- Tracking number (when shipped)
Status Badge Colors
| Status | Color | Meaning |
|---|---|---|
| Pendiente | Orange | Action required (payment) |
| Pagado | Blue | Payment complete |
| En Preparación | Purple | Being processed |
| En Camino | Teal | Out for delivery |
| Entregado | Green | Completed successfully |
| Cancelado | Red | Order cancelled |
Order Tracking
Visual Progress Bar
The tracking system includes a visual progress indicator:Progress Bar Features
Progress Bar Features
Progress Percentage:
- Calculated based on current order stage
- Displayed as a percentage (0-100%)
- Visual bar fills from left to right
- 5 circular step markers
- Completed steps: filled with checkmark
- Current step: highlighted and animated
- Future steps: grayed out
- Each completed step shows date and time
- Future steps show ”—” placeholder
Tracking Stages
Orders progress through these stages:-
Pedido recibido (Order Received)
- Initial order creation
- Timestamp: when order was placed
-
Pagado (Paid)
- Payment confirmation
- Timestamp: when PayPal payment completed
-
En preparación (In Preparation)
- Order being packed
- Timestamp: when admin marks as preparing
-
En camino (In Transit)
- Shipped to customer
- Timestamp: when marked as shipped
-
Entregado (Delivered)
- Successfully delivered
- Timestamp: when marked as delivered
Delivery Estimates
The system provides estimated delivery dates:Calculation Method
Delivery Time Estimation
Delivery Time Estimation
Based on Current Status:
- Pendiente: +3 days from now
- Pagado: +2 days from now
- Preparación: +36 hours from now
- Enviado: +1 day from now
- Entregado: Shows ”✓ Entregado”
- Bogotá: 1-2 days
- Other cities: 3-5 days
- Displayed as: “Est. entrega DD/MM HH:mm”
Delivery estimates are calculated from the current time and are subject to carrier performance and location.
Status History
View complete order timeline:History Display
- Click “Ver historial” button on any order
- Detailed timeline expands below tracking bar
- Each event shows:
- Status name (e.g., “Pagado”)
- Date and time of status change
- Optional comment from admin (if any)
History Entry Format
Product Details
Each order shows complete product information:Product Table
Displayed in a structured table:| Column | Information |
|---|---|
| Producto | Product image and name |
| Cantidad | Number of units ordered |
| Precio unitario | Price per unit |
| Subtotal | Quantity × Unit Price |
Product Images
Small thumbnail images (60×40px) help identify products visually in the order list.Invoice Management
Downloading Invoices
For paid and completed orders:- Locate the “Descargar factura” button
- Button appears for orders in states:
- Pagado
- Preparación
- Enviado
- Entregado
- Click to download PDF invoice
- Opens in new tab or downloads directly
Invoices are only available after payment confirmation. Pending orders cannot generate invoices.
Invoice Features
Generated invoices include:- Company information and logo
- Customer details
- Order ID and date
- Itemized product list
- Subtotals, taxes, and total
- Payment method
- Electronic signature (for Colombian compliance)
Tracking Number
When orders are shipped:Tracking Box Display
A special tracking section appears showing:- “Número de guía” label
- Tracking code in monospace font
- Copy button for easy copying
Using Tracking Numbers
- Wait for order status to change to “Enviado”
- Tracking number appears in order details
- Click “Copiar” button to copy to clipboard
- Use on carrier’s website to track shipment
- Button shows ”✓ Copiado” confirmation
Finding Carrier Information
Finding Carrier Information
The carrier used for shipping depends on:
- Delivery location (urban vs rural)
- Package size and weight
- Service level selected
- Servientrega
- Coordinadora
- Envía
- Interrapidísimo
Order States in Detail
Pendiente (Pending)
What it means:- Order created but not yet paid
- Awaiting PayPal payment confirmation
- Complete payment via PayPal
- Payment page available in checkout
- Order automatically cancelled if not paid within 24 hours
Pagado (Paid)
What it means:- Payment successfully processed
- Order confirmed and ready for preparation
- Inventory updated
- Order queued for fulfillment
- Invoice generated
- Typically moves to “Preparación” within 4-8 hours
En Preparación (In Preparation)
What it means:- Items being picked and packed
- Quality checks performed
- Shipping label created
- Usually 4-12 hours
- May be longer for large orders
En Camino (Shipped)
What it means:- Package handed to carrier
- Tracking number active
- In transit to delivery address
- Receive tracking number
- Can track on carrier website
- Expected delivery within 1-5 days
Entregado (Delivered)
What it means:- Package successfully delivered
- Signed for by recipient
- Order complete
- Can still download invoice
- Warranty period begins
- Can leave product review
Cancelado (Cancelled)
What it means:- Order cancelled before fulfillment
- No charge if cancelled before payment
- Refund issued if already paid
- Customer request
- Payment failure
- Stock unavailable
- Admin cancellation
Empty Orders Page
If you have no orders yet:- Empty state message displayed
- Icon illustration for visual feedback
- “Explorar productos” button
- Encouragement message to make first purchase
Mobile Experience
Order tracking is fully responsive:Mobile Optimizations
- Stacked layout for order cards
- Collapsible sections to save space
- Touch-optimized buttons and controls
- Responsive tables with horizontal scroll
- Mobile-friendly tracking visualization
Real-Time Updates
Order status updates in real-time:- Automatic refresh when page is reloaded
- Instant updates when admin changes status
- Email notifications sent for major status changes
- Push notifications (if enabled)
Tips for Order Management
Check Regularly
Visit the orders page to see latest status updates
Save Invoices
Download and save invoices for records
Track Shipments
Use tracking numbers on carrier websites for detailed location info
Contact Support
Reach out if status hasn’t updated in expected timeframe
Delivery Guarantee Program
Garantía de entrega: If your order doesn’t arrive by the estimated date, you automatically receive a 10% discount coupon for your next purchase.
- No hassle - automatically applied
- Fair compensation - 10% off next order
- Customer satisfaction - we value your time
Contact Support
If you need help with an order:- Note your Order ID (e.g., #123)
- Check status history for latest updates
- Contact support via:
- Email: [email protected]
- Phone: [phone number]
- Live chat on website
- Provide order ID for faster assistance