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The Benchmarking view lets you compare each indicator’s historical average against a reference value — such as an institutional target, an industry standard, or a regulatory threshold. For every benchmark you define, the application automatically calculates the gap, compliance percentage, and overall status.
You must register at least one indicator in Indicadores before adding benchmarks. If no indicators exist, the Benchmarking view displays a message directing you to that step first.

Adding a benchmark

1

Open the Benchmarking view

Navigate to the Benchmarking section from the main navigation.
2

Select an indicator

Use the Indicador dropdown to choose the indicator you want to benchmark. The dropdown shows each indicator’s code and name.
3

Enter the reference value

Type the target or reference number in the Valor benchmark field (for example, 90). Both period and comma are accepted as decimal separators.
4

Select a criterion

Choose a comparison direction from the Criterio dropdown:
  • Mayor es mejor — the indicator should be as high as possible (for example, availability percentage).
  • Menor es mejor — the indicator should be as low as possible (for example, average response time).
5

Optionally add source and description

Fill in the Fuente o referencia field to note where the target comes from (for example, meta institucional or estándar sectorial). Use the Descripción field for any additional context.
6

Click Agregar

Click Agregar to save the benchmark. It appears immediately in the comparison table below.
Use Mayor es mejor for metrics like uptime, satisfaction scores, or throughput. Use Menor es mejor for metrics like error rates, resolution times, or cost per unit.

Comparison table

The table below the form shows all registered benchmarks with the following columns:
ColumnDescription
IDAuto-assigned identifier for the benchmark record
CódigoThe indicator’s code
IndicadorThe indicator’s name
PromedioThe arithmetic mean of all non-null values for the indicator
BenchmarkThe reference value you entered
BrechaThe gap between the average and the reference (see formulas below)
Cumplimiento (%)How closely the average meets the reference, expressed as a percentage
CriterioThe comparison direction: Mayor es mejor or Menor es mejor
EstadoCumple if the indicator meets the target, Por debajo if it does not, or Sin datos if the indicator has no numeric values

Brecha and Cumplimiento formulas

The gap and compliance values depend on the criterion: Mayor es mejor
Brecha        = promedio − referencia
Cumplimiento  = (promedio / referencia) × 100
Menor es mejor
Brecha        = referencia − promedio
Cumplimiento  = (referencia / promedio) × 100
A positive Brecha means the indicator is on the favorable side of the reference. A Cumplimiento above 100% indicates the indicator exceeds the target.

Editing a benchmark

1

Click the pencil icon

In the comparison table, click the pencil icon in the Acción column for the record you want to update. The form pre-fills with the current values and the button changes to Actualizar.
2

Make your changes

Update any field — indicator, reference value, criterion, source, or description.
3

Save or cancel

Click Actualizar to save, or click Cancelar to discard the changes.

Deleting a benchmark

To remove a benchmark, click the trash icon in the Acción column of the row you want to delete. The record is permanently removed from the table.

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