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Documentation Index

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All ticket commands must be run inside an active ticket channel. Absolet identifies whether a channel is a valid ticket by looking up its channel ID in the database. If the current channel is not a registered ticket, all commands in this category will reply with an error. Most ticket commands require the Staff or Owner permission level; /rename requires Admin.
Ticket panels are created and configured with /ticket-manage setup. See the Admin Commands reference for panel setup instructions.

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/add

Add a user to a ticket — grants them view, send, and attach-files permissions on the current ticket channel. Default permission: Staff, Owner
​
user
User
required
The user to add to the ticket.
The user’s ID is also recorded in the usersInTicket list on the ticket document so that their permissions can be revoked on close.

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/alert

Alert a user about their ticket — sends a direct message to the ticket owner alerting them that their ticket requires attention. Useful when a user has gone inactive. Default permission: Staff, Owner No parameters. The ticket owner is determined from the stored ownerId on the ticket record. If the user has DMs disabled, the bot will reply with an error message.

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/claim

Claim a ticket for the responding staff member. Once claimed:
  • The claiming staff member receives ViewChannel and ManageChannels permissions.
  • All other staff roles are hidden from the channel.
  • The ticket control buttons are updated to reflect the claimed state.
Default permission: Staff, Owner No parameters. A ticket cannot be claimed if it has already been claimed by another staff member.
Only one staff member may hold a claim on a ticket at a time. The name of the claiming staff member is stored and displayed if someone else tries to claim.

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/close

Close the current ticket. On close:
  • All users in usersInTicket lose ViewChannel permission.
  • A control panel is posted with buttons for Transcript, Reopen, and Delete.
  • The ticket is marked isClosed: true in the database.
Default permission: Staff, Owner No parameters. Running /close on an already-closed ticket replies with an error.

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/open

Open a previously closed ticket. On open:
  • All users in usersInTicket regain ViewChannel permission.
  • The close-control message is deleted.
  • The ticket is marked isClosed: false.
Default permission: Staff, Owner No parameters. Running /open on an active (not closed) ticket replies with an error.

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/remove

Remove a user from the current ticket channel, revoking all their channel permission overwrites. Default permission: Staff, Owner
​
user
User
required
The user to remove from the ticket.
The user’s ID is also removed from the usersInTicket list. If the user was never added, the bot replies with an error.

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/rename

Rename a ticket channel. Default permission: Admin
​
name
String
required
The new channel name for this ticket.
The new name is applied to the Discord channel and persisted in the ticket’s channelName field.

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