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Documentation Index

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Service requesters are the buyers on ECHO. If you are an individual looking for a custom illustration, a company commissioning branded content, an art director sourcing photographers, or an event organizer hiring musicians, ECHO lets you search across a curated marketplace of creative professionals, place orders directly, and manage the entire engagement in one place.

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Who this role is for

The Service Requester role is designed for:
  • Individuals commissioning custom creative work
  • Companies and agencies sourcing artistic talent
  • Art directors and creative leads
  • Event organizers and production companies
  • Anyone purchasing products or services from a creator on ECHO
The USER role is the base role for all registered accounts on ECHO. Service requesters do not need a separate role assignment — you can browse and order immediately after registration.

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What you can do

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Browse the marketplace

The ECHO marketplace lists all published services and products from creators. You can explore the full catalog or narrow results by category.
  • Browse all listings — GET /items returns all available items
  • Filter by category — use GET /categories to retrieve available categories and filter results
  • View a creator’s profile — visit GET /profiles/{userId} to see a creator’s full public profile, portfolio, and service listings
Items on ECHO have an item_type of either PRODUCT (a ready-made deliverable) or SERVICE (a scoped creative engagement with a defined delivery timeline).

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Place and track orders

Once you find a service or product you want, the order flow is straightforward:
1

Place the order

Submit a new order via POST /orders. The order is created with PENDING status and linked to the item and creator.
2

Exchange messages

Use the order message thread to communicate with the creator — share briefs, ask questions, and provide feedback.
3

Track progress

Monitor order status via PATCH /orders/{id}/status. The status reflects where the engagement stands in the delivery process.
4

Complete and review

Once the work is delivered and accepted, leave a review with a score (1–5) and a comment to help other buyers and reward great creators.

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Follow creators

You can follow creators whose work you admire or want to revisit. Following a creator keeps you connected to their profile and any new work they publish. You can unfollow at any time. Follow and follower counts are public on every creator profile.

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Open a dispute

If a delivered order does not meet expectations and you cannot resolve the issue directly with the creator, ECHO provides a formal dispute process. To open a dispute:
  1. Submit a dispute with a reason describing the issue
  2. Exchange dispute messages with the creator to attempt resolution
  3. If needed, ECHO staff reviews the dispute and issues a resolution
Disputes start with status OPEN. Keep communication constructive — most issues are resolved through the messaging thread before escalation.

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Explore further

Marketplace

Learn how to search, filter, and evaluate creator listings on ECHO.

Orders and payments

Understand the full order lifecycle from placement to completion.

Disputes and reviews

Learn how to leave reviews and open disputes when needed.

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