This guide walks you through everything you need to get Arc Support up and running on your Discord server. Arc Support is a managed Discord ticket bot — the Arcynex Development team will work with you directly to provision and configure it for your server.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/arcynex-dev/Arcynex/llms.txt
Use this file to discover all available pages before exploring further.
Prerequisites
Before you begin, make sure you have the following in place:- A Discord server where you hold Administrator permissions.
- Access to the Arcynex Discord server for support and onboarding assistance.
- Arc Support bot access obtained from Arcynex Development — see the first step below for how to request this.
Adding Arc Support to Your Server
Contact Arcynex Development
Arc Support is provisioned on a per-server basis. Reach out to Arcynex Development to request access:
- Email: hello@arcynex.dev
- Discord: discord.gg/cZJTq4hrK3
Accept the Bot Invitation Link
Click the invitation link provided by Arcynex Development. You’ll be prompted to select the target Discord server — choose the correct server and confirm the permissions required for the bot to operate.
Your First Ticket
With setup complete, the general Arc Support workflow looks like this:- A user opens a ticket by interacting with Arc Support in your server. The bot creates a private space for their request, visible only to that user and your designated staff.
- Staff respond inside the private ticket space. Team members can work through the issue in a focused, organized environment.
- The ticket is closed by a staff member (or the user) once the issue is resolved. Arc Support clears it from the active queue.
For questions, configuration help, or issues with Arc Support, contact the Arcynex Development team at hello@arcynex.dev or join the Arcynex Discord server.