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This endpoint requires authentication. Include a valid Bearer token in the Authorization header.

​
Request

GET /api/tickets/dashboard No request body or query parameters. The response is automatically filtered based on the role and area stored in your JWT token.

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Role-based filtering

RoleTickets returned
ADMINAll tickets across all areas.
MESAAll tickets across all areas.
AREAOnly tickets assigned to your area.
Results are sourced from the database function fn_dashboard_tickets_full_filtrado.

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Response

Returns a 200 OK with an array of ticket summary objects.
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ticket_uuid
string
required
Internal UUID of the ticket.
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label
string
required
Human-readable ticket reference (e.g. TKT-2026-00042).
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categoria
string
required
Category the ticket was filed under.
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correo
string
required
Email address of the requester.
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estado_code
string
required
Current status code of the ticket (e.g. ABIERTO, EN_PROCESO, CERRADO).
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prioridad_nom
string
required
Name of the ticket’s priority level.
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area_asignada
string
required
Name of the area the ticket is currently assigned to.
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actualizado_en
string
required
ISO 8601 timestamp of the last update to the ticket.
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sla_horas
number
required
Total SLA hours allocated to this ticket based on its priority.
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horas_restantes
number
required
Floating-point number of hours remaining before the SLA deadline. Negative values indicate an overdue ticket.
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vencido
boolean
required
true if the SLA deadline has passed, false otherwise.

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Error codes

StatusDescription
401Missing or invalid authentication token.
curl --request GET \
  --url https://api.example.com/api/tickets/dashboard \
  --header 'Authorization: Bearer <your_token>'

[
  {
    "ticket_uuid": "e3b2c1d4-5a6f-7890-abcd-ef1234567890",
    "label": "TKT-2026-00042",
    "categoria": "Sistemas",
    "correo": "[email protected]",
    "estado_code": "EN_PROCESO",
    "prioridad_nom": "ALTA",
    "area_asignada": "TECNOLOGIA",
    "actualizado_en": "2026-03-24T10:30:00Z",
    "sla_horas": 4,
    "horas_restantes": 2.75,
    "vencido": false
  },
  {
    "ticket_uuid": "a1b2c3d4-e5f6-7890-abcd-000000000001",
    "label": "TKT-2026-00039",
    "categoria": "Facturación",
    "correo": "[email protected]",
    "estado_code": "ABIERTO",
    "prioridad_nom": "MEDIA",
    "area_asignada": "MESA",
    "actualizado_en": "2026-03-23T16:00:00Z",
    "sla_horas": 8,
    "horas_restantes": -1.5,
    "vencido": true
  }
]

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