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Authentication required. You must include a valid Bearer token. Only users with the ADMIN or MESA role can call this endpoint.

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Endpoint

POST /api/tickets/{ticket_id}/reabrir
Reactivates a ticket that was previously closed, cancelled, or paused. The reopening reason is logged in the ticket history via sp_reabrir_ticket.

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Path parameters

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ticket_id
string
required
The UUID of the ticket to reopen.

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Request body

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motivo
string
required
The reason for reopening the ticket. This text is stored in the ticket history.

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Response

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message
string
Confirmation string. Returns "Reabierto" on success.

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Error codes

StatusDescription
401No token provided or token is invalid.
403Your role is not ADMIN or MESA.
404No ticket found with the given ticket_id.

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Example

curl --request POST \
  --url https://your-domain.com/api/tickets/{ticket_id}/reabrir \
  --header 'Authorization: Bearer {token}' \
  --header 'Content-Type: application/json' \
  --data '{
    "motivo": "Issue recurred after the original fix was applied"
  }'

{
  "message": "Reabierto"
}

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