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Authentication required. You must include a valid Bearer token. Only users with the ADMIN or MESA role can call this endpoint.

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Endpoint

POST /api/tickets/{ticket_id}/reclasificar
Updates the priority and category of a ticket. Both fields are updated together in a single operation via sp_reclasificar_ticket. The reclassification reason is logged in the ticket history.

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Path parameters

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ticket_id
string
required
The UUID of the ticket to reclassify.

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Request body

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nuevaPrioridad
string
required
The new priority level to assign to the ticket (e.g., "ALTA", "MEDIA", "BAJA").
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nuevaCategoria
string
required
The new category to assign to the ticket.
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motivo
string
required
The reason for reclassifying the ticket. This text is stored in the ticket history.

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Response

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message
string
Confirmation string. Returns "Reclasificado" on success.

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Error codes

StatusDescription
401No token provided or token is invalid.
403Your role is not ADMIN or MESA.
404No ticket found with the given ticket_id.

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Example

curl --request POST \
  --url https://your-domain.com/api/tickets/{ticket_id}/reclasificar \
  --header 'Authorization: Bearer {token}' \
  --header 'Content-Type: application/json' \
  --data '{
    "nuevaPrioridad": "ALTA",
    "nuevaCategoria": "Seguridad",
    "motivo": "Security incident escalated after initial review"
  }'

{
  "message": "Reclasificado"
}

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