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Know Your Customer (KYC) verification is the process by which Doss confirms the identity and physical address of its users. Completing KYC is required before you can access higher transaction limits or certain platform features. All submitted documents are stored in the document_verifications table and reviewed by a Doss administrator.

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Verification types

Doss requires two independent document submissions, each tracked as a separate record in document_verifications with a distinct verification_type.
Typeverification_typePurpose
Identity proofidentityConfirms who you are
Address proofaddressConfirms where you live
Each record moves through the following statuses: 
pending → approved
         → rejected
When a document is submitted or resubmitted, its status is reset to pending. The corresponding field on the users table (identity_verified or address_verified) is updated to true only after an admin approves the submission.

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Identity proof

Accepted document types for identity verification (stored in the identity_type field):
  • Driving licence (driving_license)
  • Passport (passport)
  • National ID (national_id)
Alongside the document type you must provide your document number (identity_number) and upload a scan or photo of the document. Accepted file formats: PDF, PNG, JPG, JPEG, GIF, BMP Files are stored under uploads/user-documents/identity-proof-files/.

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Address proof

Address proof requires a document that shows your name and current residential address, such as a utility bill, bank statement, or government-issued letter dated within the last three months. Accepted file formats: PDF, PNG, JPG, JPEG, GIF, BMP Files are stored under uploads/user-documents/address-proof-files/.

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Submitting documents

1

Go to your profile

Log in and navigate to your profile page. The KYC section appears under the Settings area of your profile.
2

Submit identity proof

Open the Personal ID section at profile/personal-id.
  1. Select your document type from the dropdown: Driving Licence, Passport, or National ID.
  2. Enter your document number in the Identity Number field.
  3. Upload a clear scan or photo of your document.
  4. Click Save to submit.
Your submission status is immediately set to pending.
If you resubmit after a rejection, your previous file is deleted and replaced. Make sure the new document is legible before uploading.
3

Submit address proof

Open the Personal Address section at profile/personal-address.
  1. Upload a document that shows your full name and current address (utility bill, bank statement, or similar).
  2. Click Save to submit.
Your submission status is immediately set to pending.
4

Wait for admin review

Administrators can see all pending submissions in the admin panel. They can filter by status, date range, or search by user name. Each submission shows the uploaded file and user details.Review time varies. You will see the updated status on your profile page once a decision is made.
5

Check your status

Return to profile/personal-id or profile/personal-address to view the current status of each submission:
  • Pending — your document has been received and is awaiting review.
  • Approved — your document has been accepted. The corresponding verified flag on your account is set to true.
  • Rejected — your document was not accepted. You can resubmit a corrected document at any time.

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Admin review process

Admins access pending verifications from the admin panel. The list view supports:
  • Filtering by status (pending, approved, rejected)
  • Filtering by submission date range
  • Searching by user name
For each submission, the admin can:
  1. Open the uploaded file to inspect it.
  2. Approve or reject the document.
  3. When approved, the system sets identity_verified = true or address_verified = true on the user record.
  4. When rejected, the status is updated to rejected and the user must resubmit.
Identity verifications and address verifications are managed in separate admin views. Approving one does not affect the status of the other.

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What gets unlocked after verification

Completing KYC verification unlocks higher transaction limits and demonstrates compliance with anti-money-laundering (AML) requirements. The specific limits that apply to verified versus unverified accounts are configured by an admin under Fees & Limits in the admin panel.
Verification statusEffect
Neither verifiedDefault transaction limits apply
Identity approvedIdentity-verified limits apply; address proof still required for full verification
Both approvedFull KYC status; highest transaction limits available
Verification status is checked at transaction time. You do not need to log out and back in for changes to take effect.

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