Overview
Viax uses notifications to keep you informed about trip requests, earnings, and important updates. Configure your notification preferences to ensure you never miss an opportunity while avoiding unnecessary interruptions.Notification Types
Trip Requests
New trip requests from nearby passengers
Trip Updates
Status changes during active trips
Earnings
Payment confirmations and earnings updates
System Alerts
Account updates, document expiration, important messages
Push Notifications
Push notifications appear even when the app is in the background:Trip Request Notifications
When a passenger requests a trip near you:Trip requests expire after 30 seconds. Enable sound and vibration to ensure you don’t miss requests.
Notification Actions
Trip request notifications include quick actions:- Accept: Accept the trip immediately
- Decline: Reject this trip request
- View: Open app to see full details
Sound Alerts
Viax includes audio notifications for critical events:- Trip Request Sound
- Other Sounds
Custom notification sound for new tripsLocated in:
assets/sounds/Features:- Distinctive alert tone
- Repeats 3 times
- Plays even in silent mode (if configured)
- Volume adjustable in settings
The trip request sound is different from other notifications so you can instantly recognize new opportunities.
Configuring Sounds
Notification Settings
Trip Notifications
New Trip Requests
New Trip Requests
- Push notification
- Sound alert
- Vibration
- Lock screen notification
- Heads-up notification (Android)
Trip Status Updates
Trip Status Updates
- Passenger confirmed pickup
- Passenger cancelled
- Navigation updates
- Destination approaching
Passenger Communication
Passenger Communication
- New message from passenger
- Passenger called
- Passenger shared additional info
Earnings Notifications
Payment Notifications
Payment Notifications
- Trip payment received
- Weekly payout processed
- Bonus achieved
- Referral bonus earned
System Notifications
Account & Documents
Account & Documents
- Document expiring soon (30, 15, 7 days)
- Document expired
- Account status changed
- Profile update required
Platform Updates
Platform Updates
- App updates available
- New features announced
- Service area changes
- Rate changes
Firebase Cloud Messaging
Viax uses Firebase for push notifications:Notification Permissions
Ensure notifications are enabled:- Android
- iOS
- Open Settings on your device
- Go to Apps > Viax
- Tap Notifications
- Enable All Viax notifications
- Allow Override Do Not Disturb for trip requests
Do Not Disturb Mode
Configure DND to allow critical notifications:Android
- Go to Settings > Do Not Disturb
- Add Viax to priority apps
- Allow alarms and priority notifications
iOS
- Go to Settings > Focus > Do Not Disturb
- Add Viax to allowed apps
- Enable Time Sensitive Notifications
Local Notifications
For scheduled reminders and offline alerts:Notification Channels (Android)
Different notification types use different channels:| Channel | Priority | Sound | Vibration | Importance |
|---|---|---|---|---|
| Trip Requests | Urgent | Yes | Yes | High |
| Trip Updates | High | Yes | No | High |
| Earnings | Default | No | No | Default |
| System Alerts | High | Yes | No | High |
| Marketing | Low | No | No | Low |
Troubleshooting
Not receiving trip requests
Not receiving trip requests
Check:
- Notification permissions enabled
- App not in battery saver mode
- Internet connection active
- You’re online and available
- Sound/vibration enabled
- Go to device Settings > Apps > Viax
- Enable all notification permissions
- Disable battery optimization for Viax
- Restart the app
No notification sound
No notification sound
Check:
- Device not in silent mode
- Notification volume not muted
- Sound enabled in Viax settings
- Sound file not corrupted
- Increase device volume
- Test sound in app settings
- Reinstall app if sound missing
Notifications delayed
Notifications delayed
Causes:
- Poor internet connection
- Battery saver mode active
- Background data restricted
- FCM service issues
- Check internet connection
- Disable battery optimization
- Allow background data
- Update Google Play Services (Android)
Best Practices
Keep Volume Up
Ensure notification volume is at least 50% when driving
Enable Vibration
Use vibration as backup if sound fails
Test Regularly
Test notifications weekly to ensure they work
Update App
Keep app updated for latest notification features
Next Steps
Accepting Rides
Learn how to respond to trip requests
Availability Status
Manage your online/offline status