Welcome to Viax
Viax is a modern mobility platform that connects users with drivers for quick and reliable transportation services. This section covers all features available to users.Book a Ride
Request trips with real-time pricing and driver matching
Track Your Trip
Monitor your driver’s location and estimated arrival time
Payment Methods
Manage cards, cash, and digital wallet options
Trip History
View past trips, receipts, and travel patterns
Key Features
Real-Time Trip Management
- Interactive Map Selection: Choose pickup and destination points directly on the map
- Multiple Vehicle Types: Economy, Standard, Premium, and XL options
- Live Driver Tracking: See your driver’s exact location in real-time
- ETA Updates: Accurate arrival time estimates throughout your trip
Smart Pricing
- Transparent Pricing: See fare breakdown before booking
- Dynamic Pricing: Prices adjust based on demand and time
- Multiple Payment Options: Pay with card, cash, or digital wallet
- Fare Estimates: Get instant price quotes for your route
Safety & Security
- Driver Verification: All drivers are background-checked and approved
- Trip Sharing: Share your trip details with friends and family
- 24/7 Support: Get help whenever you need it
- Rating System: Rate drivers to maintain service quality
Getting Started
Create Your Account
Register with your email and verify your account
Learn more →
Set Up Payment
Add your preferred payment method (card, cash, or wallet)
Learn more →
Book Your First Ride
Select pickup location, destination, and vehicle type
Learn more →
Track Your Trip
Monitor your driver’s arrival and trip progress in real-time
Learn more →
App Navigation
Home Screen
Your main hub features:- Personalized Greeting: See your name and profile photo
- Service Buttons: Quick access to “Ride” and “Package Delivery”
- Quick Actions: History, Favorites, Promotions, and Help
- Bottom Navigation: Home, Orders, Payments, Profile
Profile Section
Manage your account:- Personal information and photo
- Payment methods
- Trip history
- Settings and preferences
- Help and support
New User Tip: Complete your profile and add a payment method before requesting your first ride for a seamless experience.
Vehicle Types
- Economy
- Standard
- XL
🚗 Economy
- Capacity: Up to 4 passengers
- Price: Most affordable option
- Best for: Solo travelers and short trips
- Base Fare: Starting from $4,000 COP
What’s Next?
Registration
Create your account
Authentication
Login and security
Profile Setup
Complete your profile
Support
Need help? We’re here for you:- In-App Support: Profile → Help
- 24/7 Chat: Get instant assistance
- Email: [email protected]
- Phone: Available in-app