Payment Methods

Overview

Viax offers multiple payment methods to make your trips convenient and hassle-free. This guide covers available payment options, how to manage them, and the payment process.

Available Payment Methods

Cash

Pay your driver directly in cash at the end of your trip

Digital Wallet

In-app wallet with balance (coming soon)

Credit/Debit Card

Automated payment processing (planned feature)

Corporate Account

Business accounts with invoicing

Cash Payments

Cash is the primary payment method currently available:

How It Works

Complete your trip

Arrive at your destination safely

View final fare

Check the total amount in the app

{
  "trip_id": "12345",
  "final_fare": 12500,
  "currency": "COP",
  "payment_method": "cash"
}

Pay the driver

Give cash payment to the driver

Always ask for change if you don’t have exact amount. Drivers are required to carry change.

Confirm payment

Driver marks payment as received in their app

Get receipt

Digital receipt generated and saved in your trip history

Cash Payment Best Practices

Have correct change when possible

While drivers carry change, having the exact amount or close to it helps speed up the process and ensures a smooth transaction.

Verify the amount before paying

Always check the final fare in the app before handing over payment. The amount shown in your app is the official fare.

Request receipt if needed

For business trips or reimbursement, save your digital receipt from the app or request a physical receipt from the driver.

Digital Wallet (Coming Soon)

The Viax digital wallet will allow you to:

Pre-load money into your account
Automated payments after trips
No need to carry cash
Instant payment confirmation
Transaction history
Refunds directly to wallet

Planned Wallet Features

// Future wallet implementation
class WalletBalance {
  final double balance;
  final String currency;
  final List<Transaction> recentTransactions;
  
  // Methods
  Future<void> addFunds(double amount);
  Future<void> payForTrip(String tripId, double amount);
  Future<void> requestRefund(String tripId);
}

Digital wallet functionality is planned for a future update. We’ll notify users when this feature becomes available.

Card Payments (Planned)

Future card payment integration will include:

Supported Cards

Visa
Mastercard
American Express
Local Colombian cards
International cards

Security Features

Tokenization

Card details never stored on devices

3D Secure

Additional authentication for transactions

PCI Compliance

Industry-standard security protocols

Fraud Detection

Real-time transaction monitoring

Corporate Accounts

Businesses can set up corporate accounts with:

Features

Centralized billing
Employee ride allocation
Monthly invoicing
Expense reporting integration
Custom approval workflows
Cost center assignment

Setup Process

Contact sales

Reach out to Viax corporate team

Provide company information

Submit business registration and tax documents

Configure account

Set up billing rules, cost centers, and employee access

Add employees

Invite employees to use corporate account

Start using

Employees book trips charged to company account

Payment Receipt

After each trip, you receive a detailed receipt:

Receipt Information

{
  "trip_id": "VX-2024-12345",
  "date": "2024-03-05T14:30:00Z",
  "pickup_address": "Calle 72 #10-34, Bogotá",
  "destination_address": "Carrera 15 #85-23, Bogotá",
  "driver": {
    "name": "Carlos Rodríguez",
    "vehicle": "Chevrolet Spark - ABC123"
  },
  "fare_breakdown": {
    "base_fare": 4500,
    "distance_cost": 6240,
    "time_cost": 2250,
    "surge_multiplier": 1.0,
    "subtotal": 12990,
    "discount": 0,
    "total": 12990
  },
  "distance_km": 5.2,
  "duration_minutes": 15,
  "payment_method": "cash",
  "payment_status": "completed"
}

Accessing Receipts

In-app: Tap on trip in your history
Email: Receipts sent to registered email
Download: Export as PDF for records
Print: Print directly from the app

See Ride History for more details.

Refunds and Disputes

When Refunds Apply

Overcharged fare
Incorrect route taken
Service quality issues
Technical errors
Driver cancellation after charge

Refund Process

Report issue

Go to trip in your history and tap “Report Issue”

Select reason

Choose the reason for refund request

Overcharged
Poor service
Driver took wrong route
Technical issue
Other

Provide details

Explain the issue and upload evidence if needed

Submit request

Refund request sent to support team

Review

Support reviews within 24-48 hours

Resolution

Refund issued or dispute resolved

Refund processing time depends on payment method:

Cash refunds: Via wallet credit
Card refunds: 5-7 business days
Wallet refunds: Immediate

Tips and Gratuity

While tips are not required, you can:

Give cash tip directly to driver
Rate driver 5 stars for exceptional service
Provide positive feedback in reviews

Future Tip Feature

In-app tipping will be added:

// Planned tip options
final tipOptions = [
  TipOption.noTip,
  TipOption.percentage(10), // 10%
  TipOption.percentage(15), // 15%
  TipOption.percentage(20), // 20%
  TipOption.custom, // Custom amount
];

Payment Security

Encrypted Transactions

All payment data encrypted in transit and at rest

Fraud Prevention

Real-time monitoring for suspicious activity

Secure Storage

Payment information stored securely

Privacy Protection

Payment details never shared with drivers

Billing and Invoices

For Individual Users

Digital receipts for all trips
Monthly summary email
Export to PDF or CSV
Filter by date range

For Corporate Accounts

Consolidated monthly invoices
Breakdown by employee
Cost center allocation
Tax-compliant documentation
Integration with accounting systems

Currency and Exchange

Viax currently operates in Colombian Pesos (COP):

All fares displayed in COP
Cash payments in COP only
Future: Multi-currency support for international cards
Exchange rates updated daily for card payments

Payment FAQs

What if I don't have exact change?

Drivers are required to carry change for cash payments. However, it’s helpful to have approximately the right amount to speed up the transaction.

Can I split payment with another passenger?

Currently, one person must pay the full fare. In a future update, we plan to add fare-splitting functionality.

What happens if the fare seems incorrect?

Check the fare breakdown in your trip details. If you believe there’s an error, report it through the app within 24 hours of the trip.

Are there any hidden fees?

No. All charges (base fare, distance, time, surge) are shown upfront in the price estimate. The only additional charges would be tolls or waiting time, which are clearly displayed.

How do I add a payment method?

Currently, only cash is accepted. When digital payment methods become available, you’ll be able to add them through Profile > Payment Methods.

Next Steps

Pricing System

Learn how fares are calculated

Trip History

View past payments and receipts

Support

For payment-related issues:

In-app support chat
Email: support@viax.com
Report issue on trip receipt
FAQ section in app

Never share your payment information outside the official Viax app. Viax will never ask for payment details via SMS or email.

Getting Started

Ride Management

Features

​Overview

​Available Payment Methods

Cash

Digital Wallet

Credit/Debit Card

Corporate Account

​Cash Payments

​How It Works

​Cash Payment Best Practices

​Digital Wallet (Coming Soon)

​Planned Wallet Features

​Card Payments (Planned)

​Supported Cards

​Security Features

Tokenization

3D Secure

PCI Compliance

Fraud Detection

​Corporate Accounts

​Features

​Setup Process

​Payment Receipt

​Receipt Information

​Accessing Receipts

​Refunds and Disputes

​When Refunds Apply

​Refund Process

​Tips and Gratuity

​Future Tip Feature

​Payment Security

Encrypted Transactions

Fraud Prevention

Secure Storage

Privacy Protection

​Billing and Invoices

​For Individual Users

​For Corporate Accounts

​Currency and Exchange

​Payment FAQs

​Next Steps

Pricing System

Trip History

​Support

Build docs developers (and LLMs) love

Overview

Available Payment Methods

Cash Payments

How It Works

Cash Payment Best Practices

Digital Wallet (Coming Soon)

Planned Wallet Features

Card Payments (Planned)

Supported Cards

Security Features

Corporate Accounts

Features

Setup Process

Payment Receipt

Receipt Information

Accessing Receipts

Refunds and Disputes

When Refunds Apply

Refund Process

Tips and Gratuity

Future Tip Feature

Payment Security

Billing and Invoices

For Individual Users

For Corporate Accounts

Currency and Exchange

Payment FAQs

Next Steps

Support