Overview
Viax uses a dynamic pricing system that calculates fares based on multiple factors including distance, time, vehicle type, and demand. This page explains how pricing works and what affects your trip cost.Fare Calculation Formula
The total trip fare is calculated using the following components:Components Breakdown
Base Fare
Fixed starting price that varies by vehicle type
Distance Cost
Charged per kilometer traveled
Time Cost
Charged per minute of trip duration
Surge Pricing
Dynamic multiplier during high demand periods
Vehicle Type Pricing
Each vehicle category has different base rates:- Moto
- Carro
- Moto Carga
- Carro Carga
Motorcycle
- Base fare: $3,000 COP
- Cost per km: $800 COP
- Cost per minute: $100 COP
- Minimum fare: $4,000 COP
- Solo riders
- Short distances
- Quick trips in traffic
Example Fare Calculations
Example 1: Short Moto Trip
Example 2: Medium Car Trip
Example 3: Long Carro Carga Trip
Pricing Database Schema
The system stores pricing configuration in the database:Time-Based Pricing Periods
Pricing may vary based on time of day:- Peak Hours
- Normal Hours
- Night Hours
Morning Peak: 6:00 AM - 9:00 AMEvening Peak: 5:00 PM - 8:00 PM
- Higher demand
- Potential surge pricing
- More drivers online
- Longer wait times
Surge multiplier typically ranges from 1.2x to 2.0x during peak hours.
Surge Pricing
Surge pricing activates during high demand:When Surge Applies
- Rush hours (morning and evening peaks)
- Bad weather conditions
- Special events or holidays
- Limited driver availability
- High trip request volume
How Surge Works
You’ll always see the surge multiplier before confirming your trip. The app will show “1.5x” or similar to indicate increased pricing.
Price Estimate vs Final Fare
Estimate (Before Trip)
Based on:- Straight-line distance
- Average traffic conditions
- Current demand level
- Selected vehicle type
Final Fare (After Trip)
Based on:- Actual route taken
- Precise distance traveled
- Actual time duration
- Any route deviations
Minimum Fare
Each vehicle type has a minimum fare to ensure fair compensation for drivers:| Vehicle Type | Minimum Fare |
|---|---|
| Moto | $4,000 COP |
| Carro | $6,000 COP |
| Moto Carga | $4,500 COP |
| Carro Carga | $7,000 COP |
Additional Charges
Tolls and Parking
Tolls and Parking
- Tolls are added to the final fare
- Parking fees may apply for cargo deliveries
- Driver will notify you of additional charges
- Receipts provided for all extra costs
Waiting Time
Waiting Time
- First 3 minutes free
- After 3 minutes: $50 COP per minute
- Applied if driver waits at pickup or destination
- Maximum 10 minutes waiting charge
Cancellation Fees
Cancellation Fees
- Free cancellation: Within 2 minutes of booking
- After 2 minutes: 3,000 COP depending on vehicle type
- After driver starts moving toward you: 50% of estimated fare
- No charge if driver cancels
Commission Structure
Viax retains a commission from each trip:Commission rates may vary for special promotions or partner companies.
Promotions and Discounts
Available Discounts
- First ride discount for new users
- Referral bonuses
- Promotional codes
- Loyalty rewards
- Corporate accounts
Applying Promo Codes
Viewing Price Breakdown
Before confirming your trip, tap “Price Details” to see:Payment and Receipts
After trip completion:- Final fare is calculated
- Payment is processed
- Digital receipt is generated
- Receipt sent via email
- Available in trip history
Tips for Lower Fares
Avoid Peak Hours
Travel during normal hours to avoid surge pricing
Choose Moto
Motorcycles are more affordable for solo trips
Shorter Routes
Combine errands to minimize total distance
Use Promos
Apply promotional codes and discounts
Next Steps
Payment Methods
Set up and manage your payment options
Trip History
View past trips and fare details