My AskAI is an AI-powered customer support agent platform built for businesses that want to handle support at scale — without scaling headcount. Founded in early 2023, My AskAI was born from a real problem: as the team’s user base grew, managing customer support manually meant valuable feedback, bug reports, and feature requests were getting lost in conversations. The solution was an AI agent that doesn’t just answer questions — it listens, learns, and distills every conversation into actionable intelligence your product team can actually use. At its core, My AskAI trains an AI agent on your own content (help docs, website, knowledge base, historic tickets) and deploys it as the first line of defence for your customer support. The agent resolves up to 75% of incoming questions automatically, routes the rest to human agents seamlessly, and generates a continuous stream of insights — categorised feedback, identified bugs, surfaced feature requests — so your team can focus on improving the product rather than fielding repetitive queries.Documentation Index
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What makes My AskAI different
Instant, accurate answers
Your AI agent answers questions in seconds, 24/7, drawing only from your verified content — no hallucinations, no guesswork. Every answer includes links back to the source article.
Human escalation built in
When a customer needs a person, they get one. My AskAI’s human escalation feature hands off conversations to your live chat or helpdesk with full context intact.
Actionable insights dashboard
Every conversation is analysed automatically. Surface trending issues, knowledge gaps, and product feedback without reading individual tickets — all from a single dashboard.
Works with your existing tools
Connect to Intercom, Zendesk, Freshdesk, HubSpot, Gorgias, and more. My AskAI fits into your current support stack — no rip-and-replace required.
Proven results across industries
My AskAI customers span SaaS, e-commerce, nonprofits, and B2B platforms. Here’s what real teams have achieved:- Customer.io — a $50M+ ARR B2B SaaS email marketing platform
- Freecash — a 1M+ customer B2C gaming platform
- Swytch — a 90,000-customer e-bike e-commerce business
- Zeffy — a B2B2C free charitable giving platform
- Zinc — a B2B2C identity verification SaaS
Get started
What is an AI Customer Support Agent?
Understand how AI support agents work, what they can do for your team, and whether My AskAI is the right fit for your business.
Create Your AI Agent
Follow the step-by-step setup guide to build, configure, and deploy your first AI customer support agent in minutes.
Add to Your Website
Learn how to embed the My AskAI chat widget on your website, WordPress site, or Shopify store.
Full Product Demo
Watch a complete walkthrough of the My AskAI platform before you dive in — see agent creation, escalation, and insights in action.