We want your experience with My AskAI to be as smooth as possible — from initial setup through to scaling your support operation. Whether you’ve hit a technical snag, want to suggest a new feature, or just need a quick answer, there’s a support path designed for you. Below you’ll find every way to get help, ask questions, and stay up to date with what’s new.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/arainey2022/myaskai-docs/llms.txt
Use this file to discover all available pages before exploring further.
Ways to get help
In-app AI agent
The fastest way to get an answer is to ask the AI agent built into the My AskAI dashboard itself. Click the chat bubble in the bottom corner of any dashboard page and ask your question in plain English. It’s trained on the full My AskAI knowledge base and can answer most setup, configuration, and billing questions instantly — no waiting required.
Documentation
You’re reading it! The docs cover every feature in depth, from initial setup to advanced channel integrations and API usage. Use the search bar at the top of this page to jump straight to what you need, or browse the navigation sidebar for a full overview of available topics.
Email support
For account-specific issues, billing questions, or anything that requires a human to look at your account directly, reach out to the My AskAI support team by email. You’ll find the support email address inside the dashboard under Help or in your original welcome email. The team typically responds within one business day.
Feature requests & feedback
Have an idea for a feature, an improvement to an existing workflow, or general feedback on the product? Submit it at feedback.myaskai.com. You can upvote requests from other users, leave comments, and track the status of submissions as they move through the roadmap.
Changelog
Stay up to date with everything the My AskAI team ships. The changelog at feedback.myaskai.com/changelog lists every release — new features, improvements, and bug fixes — in reverse chronological order. It’s the best place to find out what’s changed after an update.
Community & social
Follow My AskAI on social media for product announcements, tips, customer stories, and the occasional behind-the-scenes look at what’s being built. You can find the official social accounts via the dashboard or by searching for My AskAI on LinkedIn, X (Twitter), and YouTube.
Helpful documentation sections
Not sure where to start? Here are the sections most commonly needed when getting set up:Troubleshooting
If your agent is giving unexpected answers, the chat bubble isn’t visible, or responses are slow, the Troubleshooting section walks you through diagnosing and fixing the most common issues.
FAQ
Answers to the most frequently asked questions about how My AskAI works, what it can and can’t do, pricing, data handling, and integrations.
Channels & integrations
Full setup guides for every live-chat and helpdesk integration, including Zendesk, Intercom, Freshdesk, HubSpot, Gorgias, Slack, and more.
Improve & optimise
Learn how to use Knowledge Gaps, Custom Answers, Guidance, and Inspect & Logs to continuously improve your agent’s performance after launch.
If you’re contacting support about a specific AI agent behaviour, it helps to include a link to (or screenshot of) the conversation from Improve → Inspect & Logs. This gives the support team full context — the question asked, the answer given, and the sources used — so they can diagnose the issue much faster.