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An AI customer support agent is software that acts as the first line of defence for your customer support queue. Rather than waiting for a human agent to become available, it reads incoming questions from your customers and generates accurate, contextual answers instantly — drawing exclusively from the content your business has already created. Think of it as a custom ChatGPT that knows only your product, your policies, and your documentation: nothing more, nothing fabricated. My AskAI is an AI customer support agent platform that makes this technology practical and accessible for any business with a support function. You don’t need engineers, prompt specialists, or AI expertise to get started — just your existing help content and a few minutes of setup time.

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How it works

At its core, a My AskAI agent uses large language models (LLMs) combined with retrieval-augmented generation (RAG) to answer questions. Here’s the flow:
  1. You provide your content — help articles, website pages, PDFs, historic support tickets, and connected knowledge bases (Intercom, Zendesk, Freshdesk, GitBook, and more).
  2. My AskAI indexes and embeds your content — the platform processes your material so the AI can search it semantically, not just by keyword.
  3. A customer asks a question — the agent retrieves the most relevant sections of your content and uses an LLM to compose a clear, conversational answer.
  4. The answer is delivered with source links — customers see exactly which help article or page the answer came from, so they can read further if they choose.
  5. If the AI can’t answer, or the customer needs a human — escalation kicks in and the conversation is handed off to your live chat or helpdesk with full context preserved.
  6. Every conversation is logged and analysed — My AskAI surfaces patterns, knowledge gaps, and product insights from the aggregate of all conversations.
My AskAI agents will only answer questions based on content you have provided. Unlike general-purpose AI chatbots, the agent will not speculate or generate information outside your knowledge base — keeping your brand safe and your answers trustworthy.

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Key benefits

The majority of support tickets ask the same questions over and over again. My AskAI customers typically see the agent resolve up to 75% of incoming queries without any human involvement — freeing your support team to focus on complex, high-value cases that genuinely require a person.
Your AI agent never sleeps, takes holidays, or goes offline during a traffic spike. Customers get instant answers at 2 AM on a Sunday just as reliably as during business hours — dramatically reducing first response time across all your channels.
Every conversation your AI agent handles is recorded and automatically categorised into insights: feature requests, bug reports, UX feedback, and recurring questions. Instead of losing this data in a ticket inbox, My AskAI distils it into a dashboard your product team can act on directly.
When a customer’s issue is too complex, account-specific, or sensitive for the AI, they can request a human agent at any point. The handoff preserves the full conversation context so the human agent doesn’t need to ask the customer to repeat themselves.
Setup takes minutes, not weeks. There are no workflows to build, no decision trees to map, and no ongoing training loops to manage. Add your content, connect your helpdesk, and your agent is live.
My AskAI integrates with the helpdesks and live chat platforms your team already uses — Intercom, Zendesk, Freshdesk, HubSpot, Gorgias, Freshchat, and more. It augments your existing stack rather than replacing it.

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Who is My AskAI for?

My AskAI is built for teams that have an established support function and existing documentation, and who want to scale without hiring more support agents. Great fit:
  • SaaS companies — especially those with extensive help centres and product documentation
  • E-commerce businesses — handling high volumes of order, shipping, and returns queries
  • Marketplaces and platforms — managing both buyer and seller support at scale
  • Technology companies — with developer docs, APIs, or technical knowledge bases
Less suited to:
  • Law firms and consultancies that provide bespoke professional advice
  • Businesses with no existing online help documentation
  • Traditional educational institutions without a product-style support model
My AskAI requires that your support documentation is publicly accessible online. Content that lives behind a login can be added via direct file uploads or our Help Center connections (Intercom, Zendesk, Freshdesk, GitBook).

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Next steps

Create Your AI Agent

Ready to see it in action? Follow the step-by-step guide to build and deploy your first AI agent in under 10 minutes.

Human Escalation

Learn how My AskAI handles handoffs to your human support team — and how to configure escalation rules for your business.

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