Clone, Configure, and Run Discord Ticket Bot in Minutes

This guide walks you through everything required to get Discord Ticket Bot running on your machine from scratch. By the end you will have cloned the repository, installed all dependencies, filled in the four required configuration values, connected your bot token, started the bot, and posted the ticket panel in your Discord server.

Never share your bot token publicly or commit it to a public repository. Anyone who has your token can take full control of your bot. If your token is ever exposed, regenerate it immediately from the Discord Developer Portal.

Prerequisites

Before you begin, confirm the following are available on your system:

Python 3.8 or higher — check with python --version or python3 --version
pip — usually bundled with Python; check with pip --version
A Discord account with access to a server where you have Administrator permissions

You will also need a Discord bot token. If you have not created a bot application yet, follow the bot registration guide to create an application, add a bot account, and copy your token before continuing.

Clone the repository

Clone the project from GitHub and move into the project directory:

git clone https://github.com/astrxnomo/discord-ticket-bot-py.git
cd discord-ticket-bot-py

The repository contains a single main/ directory with main.py and a req.txt file at the root.

Install dependencies

Install both required packages with one command:

pip install -r req.txt

The req.txt file pins exactly two dependencies:

git+https://github.com/kiki7000/discord.py-components
discord.py==2.0.0

discord.py 2.0.0 — the core Discord API wrapper the bot is built on.
discord-components — installed directly from its GitHub repository; provides the ComponentsBot, Button, Select, and SelectOption classes used throughout the bot.

pip will resolve and install both packages along with any transitive dependencies automatically.

Configure the bot

Open main/main.py in your editor. Near the top of the file, just below the bot instantiation line, you will find four configuration variables that must be filled in before the bot will work correctly:

id_category = #put here the id of the category where the bot will create the ticket channels
id_channel_ticket_logs = #put here the id of the channel where the bot will create the ticket logs
id_staff_role = #put here the id of the staff role
embed_color = 0xfcd005 #put here a hex color that will carry all the embeds sent by the bot

Replace each comment with the appropriate integer ID or value for your server:

Variable	What to put here
`id_category`	The integer ID of the Discord category where ticket channels will be created
`id_channel_ticket_logs`	The integer ID of the channel where closed-ticket log embeds will be posted
`id_staff_role`	The integer ID of the role that staff members hold (granted access to all ticket channels)
`embed_color`	A hex color integer (e.g. `0xfcd005`) applied to every embed the bot sends

To copy a Discord ID, enable Developer Mode in Discord’s settings (App Settings → Advanced → Developer Mode), then right-click any category, channel, or role and select Copy ID.For a full breakdown of each variable and advanced customization options, see the configuration guide.

Add your bot token

At the very bottom of main/main.py you will find:

bot.run('')

Place your bot token between the single quotes:

bot.run('YOUR_BOT_TOKEN_HERE')

This is the token you copied from the Discord Developer Portal when creating your bot account. Keep this value private — see the warning at the top of this page.

Run the bot

Start the bot from the project root directory:

python main/main.py

If everything is configured correctly, the terminal will print:

Ready to support ✅

This confirms the bot has authenticated with Discord and is listening for events.

Once online, the bot automatically sets its status to “Watching N members”, where N is the total member count across all servers the bot has joined. This updates every time the bot starts.

Post the ticket panel

In your Discord server, navigate to any channel where the bot has permission to read and send messages, then type:

tb!ticket

This command requires the Administrator permission. The bot will delete your command message and post a Tickets embed with a green 🔧 Create a ticket button. Members can now click the button to open a support ticket.

Get Started

Setup

Usage

Customization

Reference

Clone, Configure, and Run Discord Ticket Bot in Minutes