Required Discord Permissions for the Ticket Bot Setup

The Discord Ticket Bot creates and deletes channels, sends embeds, pings roles, and manages per-channel permission overrides on the fly. For all of this to work correctly, the bot’s own role must be granted a specific set of permissions in your server. Granting too few permissions causes silent failures — channels won’t be created, staff won’t be pinged, or logs won’t be posted.

Bot Permissions Required

Grant these permissions to the bot’s role in Server Settings → Roles:

Permission	Why it’s needed
Manage Channels	Creates a new text channel per ticket and deletes it when the ticket is closed
Send Messages	Posts embeds, button messages, and notifications in ticket channels and the log channel
Read Messages / View Channels	Reads messages and sees channels so event handlers can access `interaction.channel`
Embed Links	Sends rich embeds for the ticket panel, welcome messages, staff pings, and ticket logs
Attach Files	(Optional) Allows staff and users to share screenshots and files inside ticket channels
Read Message History	Reads existing messages in ticket channels so the bot can respond in context
Manage Messages	Deletes the `tb!ticket` invoking message and removes close-confirmation messages on demand
Add Reactions	Allows the bot and users to add reactions inside ticket channels
Mention @everyone, @here, and All Roles	Pings the staff role (`<@&id_staff_role>`) when the 🔔 Call staff button is pressed

Channel-Level Permission Overrides

When a ticket channel is created, on_select_option applies three explicit permission overrides to that specific channel. These overrides are set programmatically via channel.set_permissions(...):

`@everyone` (the default role)

Hides the ticket channel from everyone who is not explicitly granted access.

Permission	Value
`send_messages`	`False`
`read_messages`	`False`

Ticket creator

Gives the person who opened the ticket full access to their private channel.

Permission	Value
`read_messages`	`True`
`send_messages`	`True`
`add_reactions`	`True`
`embed_links`	`True`
`attach_files`	`True`
`read_message_history`	`True`
`external_emojis`	`True`

Staff role

Grants staff members the same access as the ticket creator, plus the ability to delete messages in the ticket channel.

Permission	Value
`read_messages`	`True`
`send_messages`	`True`
`add_reactions`	`True`
`embed_links`	`True`
`attach_files`	`True`
`read_message_history`	`True`
`external_emojis`	`True`
`manage_messages`	`True`

Command Permission

The tb!ticket text command is protected by the @commands.has_permissions(administrator=True) decorator. Any user who does not hold the Administrator permission in the server will receive no response when invoking the command — it is silently ignored.

@bot.command()
@commands.has_permissions(administrator=True)
async def ticket(ctx):
    await ctx.message.delete()
    embed = discord.Embed(
        title='Tickets',
        description='Welcome to tickets system.',
        color=embed_color
    )
    embed.set_image(url='https://i.imgur.com/FoI5ITb.png')
    await ctx.send(
        embed=embed,
        components=[
            Button(custom_id='Ticket', label="Create a ticket",
                   style=ButtonStyle.green, emoji='🔧')
        ]
    )

Only server administrators should need this command; it is intended to be run once (or rarely) to post the ticket panel in a designated channel.

The bot’s role must be positioned above the staff role in the server’s role hierarchy (Server Settings → Roles, drag to reorder). Discord enforces that a bot can only modify permissions for roles ranked below its own highest role. If the bot’s role is below or equal to the staff role, channel.set_permissions(rol_staff, ...) will raise a Forbidden error and the ticket channel will be created without the correct staff access.

Get Started

Setup

Usage

Customization

Reference

Required Discord Permissions for the Ticket Bot Setup

Bot Permissions Required

Channel-Level Permission Overrides

`@everyone` (the default role)

Ticket creator

Staff role

Command Permission

​Bot Permissions Required

​Channel-Level Permission Overrides

​@everyone (the default role)

​Ticket creator

​Staff role

​Command Permission

Bot Permissions Required

Channel-Level Permission Overrides

`@everyone` (the default role)

Ticket creator

Staff role

Command Permission