Discord Ticket Bot: Event Handlers Reference Guide

The Discord Ticket Bot is entirely event-driven. Beyond the single text command, all bot behaviour is implemented through three @bot.event handlers provided by discord.py and the discord_components library. on_ready handles startup, while on_button_click and on_select_option together manage the full ticket lifecycle — from opening a ticket to closing it and logging the result.

`on_ready`

Triggered when: the bot successfully connects to Discord and has finished loading its internal state. Behavior:

Iterates over every guild in bot.guilds, accumulating a total member count (subtracting 1 per guild to exclude the bot itself).
Calls bot.change_presence to set the bot’s status to Watching {members} members, where {members} is the total count computed above.
Prints Ready to support ✅ to stdout.

@bot.event
async def on_ready():
    members = 0
    for guild in bot.guilds:
        members += guild.member_count - 1

    await bot.change_presence(activity=discord.Activity(
        type=discord.ActivityType.watching,
        name=f'{members} members'
    ))
    print('Ready to support ✅')

`on_button_click(interaction)`

Triggered when: any button component in any guild the bot can see is clicked by a user. Routing: the handler dispatches on interaction.component.custom_id using a chain of if/elif branches.

`custom_id`	Action
`Ticket`	Sends a select menu with three ticket category options (Question, Help, Report)
`call_staff`	Pings the staff role with a notification embed; auto-deletes after 20 seconds
`close_ticket`	Sends a close-confirmation embed with Yes and No buttons in the ticket channel
`close_yes`	Deletes the ticket channel and posts a log embed to `id_channel_ticket_logs`
`close_no`	Deletes the confirmation message, leaving the ticket open

@bot.event
async def on_button_click(interaction):

    canal = interaction.channel
    canal_logs = interaction.guild.get_channel(id_channel_ticket_logs)

    # Opens the category select menu
    if interaction.component.custom_id == "Ticket":
        await interaction.send(
            components=[
                Select(
                    placeholder="How can we help you?",
                    options=[
                        SelectOption(label="Question", value="question",
                                     description='If you have a simple question.', emoji='❔'),
                        SelectOption(label="Help",     value="help",
                                     description='If you need help from us.', emoji='🔧'),
                        SelectOption(label="Report",   value="report",
                                     description='To report a misbehaving user.', emoji='🚫'),
                    ],
                    custom_id="menu"
                )
            ]
        )

    # Pings staff role with auto-deleting embed
    elif interaction.component.custom_id == 'call_staff':
        embed_llamar_staff = discord.Embed(
            description=f"🔔 {interaction.author.mention} has called the staff.",
            color=embed_color
        )
        await canal.send(f'<@&{id_staff_role}>', embed=embed_llamar_staff, delete_after=20)

    # Sends close confirmation with Yes/No buttons
    elif interaction.component.custom_id == 'close_ticket':
        embed_cerrar_ticket = discord.Embed(
            description="⚠️ Are you sure you want to close the ticket?",
            color=embed_color
        )
        await canal.send(
            interaction.author.mention,
            embed=embed_cerrar_ticket,
            components=[[
                Button(custom_id='close_yes', label="Yes", style=ButtonStyle.green),
                Button(custom_id='close_no',  label="No",  style=ButtonStyle.red)
            ]]
        )

    # Deletes channel and sends log embed
    elif interaction.component.custom_id == 'close_yes':
        await canal.delete()
        embed_logs = discord.Embed(
            title="Tickets",
            description="",
            timestamp=datetime.datetime.utcnow(),
            color=embed_color
        )
        embed_logs.add_field(name="Ticket",    value=f"{canal.name}",              inline=True)
        embed_logs.add_field(name="Closed by", value=f"{interaction.author.mention}", inline=False)
        embed_logs.set_thumbnail(url=interaction.author.avatar_url)
        await canal_logs.send(embed=embed_logs)

    # Deletes the confirmation message, ticket stays open
    elif interaction.component.custom_id == 'close_no':
        await interaction.message.delete()

`on_select_option(interaction)`

Triggered when: a user picks an option from any select menu the bot has rendered. Routing: the handler first checks interaction.component.custom_id == "menu", then branches on interaction.values[0] to determine which ticket category was selected.

`interaction.values[0]`	Channel name	Welcome embed title
`question`	`❔┃{username}-ticket`	`Question - ¡Hi {username}!`
`help`	`🔧┃{username}-ticket`	`Help - ¡Hi {username}!`
`report`	`🚫┃{username}-ticket`	`Report - ¡Hi {username}!`

For each value, the handler performs the same sequence of steps:

Resolves the target category (id_category) and the staff role (id_staff_role) from the guild.
Creates a new text channel with the appropriate emoji-prefixed name under the resolved category.
Sets three permission overrides on the new channel:
- @everyone — send_messages=False, read_messages=False (hides the channel from non-participants).
- Ticket creator — send_messages, read_messages, add_reactions, embed_links, attach_files, read_message_history, external_emojis all set to True.
- Staff role — same as the ticket creator, plus manage_messages=True.
Sends the user a confirmation message pointing to the new channel (auto-deletes after 3 seconds).
Posts the welcome embed with a 🔐 Close ticket button and a 🔔 Call staff button inside the new channel, mentioning the ticket creator.

@bot.event
async def on_select_option(interaction):
    if interaction.component.custom_id == "menu":

        guild     = interaction.guild
        category  = discord.utils.get(interaction.guild.categories, id=id_category)
        rol_staff = discord.utils.get(interaction.guild.roles, id=id_staff_role)

        if interaction.values[0] == 'question':
            channel = await guild.create_text_channel(
                name=f'❔┃{interaction.author.name}-ticket', category=category
            )
            await channel.set_permissions(interaction.guild.get_role(interaction.guild.id),
                            send_messages=False, read_messages=False)
            await channel.set_permissions(interaction.author,
                            send_messages=True, read_messages=True, add_reactions=True,
                            embed_links=True, attach_files=True, read_message_history=True,
                            external_emojis=True)
            await channel.set_permissions(rol_staff,
                            send_messages=True, read_messages=True, add_reactions=True,
                            embed_links=True, attach_files=True, read_message_history=True,
                            external_emojis=True, manage_messages=True)
            await interaction.send(
                f'> The {channel.mention} channel was created to solve your questions.',
                delete_after=3
            )
            embed_question = discord.Embed(
                title=f'Question - ¡Hi {interaction.author.name}!',
                description='In this ticket we have an answer to your question.\n\n'
                            'If you cant get someone to help you, press the button `🔔 Call staff`..',
                color=embed_color
            )
            embed_question.set_thumbnail(url=interaction.author.avatar_url)
            await channel.send(
                interaction.author.mention, embed=embed_question,
                components=[[
                    Button(custom_id='close_ticket', label="Close ticket",
                           style=ButtonStyle.red,  emoji='🔐'),
                    Button(custom_id='call_staff',   label="Call staff",
                           style=ButtonStyle.blue, emoji='🔔')
                ]]
            )

        elif interaction.values[0] == 'help':
            channel = await guild.create_text_channel(
                name=f'🔧┃{interaction.author.name}-ticket', category=category
            )
            await channel.set_permissions(interaction.guild.get_role(interaction.guild.id),
                            send_messages=False, read_messages=False)
            await channel.set_permissions(interaction.author,
                            send_messages=True, read_messages=True, add_reactions=True,
                            embed_links=True, attach_files=True, read_message_history=True,
                            external_emojis=True)
            await channel.set_permissions(rol_staff,
                            send_messages=True, read_messages=True, add_reactions=True,
                            embed_links=True, attach_files=True, read_message_history=True,
                            external_emojis=True, manage_messages=True)
            await interaction.send(
                f'> The {channel.mention} channel was created to help you.',
                delete_after=3
            )
            embed_question = discord.Embed(
                title=f'Help - ¡Hi {interaction.author.name}!',
                description='In this ticket we can help you with whatever you need.\n\n'
                            'If you cant get someone to help you, press the button `🔔 Call staff`.',
                color=embed_color
            )
            embed_question.set_thumbnail(url=interaction.author.avatar_url)
            await channel.send(
                interaction.author.mention, embed=embed_question,
                components=[[
                    Button(custom_id='close_ticket', label="Close ticket",
                           style=ButtonStyle.red,  emoji='🔐'),
                    Button(custom_id='call_staff',   label="Call staff",
                           style=ButtonStyle.blue, emoji='🔔')
                ]]
            )

        elif interaction.values[0] == 'report':
            channel = await guild.create_text_channel(
                name=f'🚫┃{interaction.author.name}-ticket', category=category
            )
            await channel.set_permissions(interaction.guild.get_role(interaction.guild.id),
                            send_messages=False, read_messages=False)
            await channel.set_permissions(interaction.author,
                            send_messages=True, read_messages=True, add_reactions=True,
                            embed_links=True, attach_files=True, read_message_history=True,
                            external_emojis=True)
            await channel.set_permissions(rol_staff,
                            send_messages=True, read_messages=True, add_reactions=True,
                            embed_links=True, attach_files=True, read_message_history=True,
                            external_emojis=True, manage_messages=True)
            await interaction.send(
                f'> The {channel.mention} channel was created to report to the user.',
                delete_after=3
            )
            embed_question = discord.Embed(
                title=f'Report - ¡Hi {interaction.author.name}!',
                description='In this ticket we can help you with your report.\n\n'
                            'If you cant get someone to help you, press the button `🔔 Call staff`.',
                color=embed_color
            )
            embed_question.set_thumbnail(url=interaction.author.avatar_url)
            await channel.send(
                interaction.author.mention, embed=embed_question,
                components=[[
                    Button(custom_id='close_ticket', label="Close ticket",
                           style=ButtonStyle.red,  emoji='🔐'),
                    Button(custom_id='call_staff',   label="Call staff",
                           style=ButtonStyle.blue, emoji='🔔')
                ]]
            )

Get Started

Setup

Usage

Customization

Reference

Discord Ticket Bot: Event Handlers Reference Guide

`on_ready`

`on_button_click(interaction)`

`on_select_option(interaction)`

​on_ready

​on_button_click(interaction)

​on_select_option(interaction)

`on_ready`

`on_button_click(interaction)`

`on_select_option(interaction)`