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Overview

The dispatch interface is the central hub for managing emergency calls, coordinating units, and monitoring active incidents. Dispatchers can view all active officers, EMS/Fire deputies, create and assign calls, manage BOLOs, and track incidents in real-time.

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Getting Started

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Going On-Duty as Dispatcher

1

Access Dispatch

Navigate to the Dispatch page from the main navigation menu.
2

Select Department

Choose your active department from the available options. This determines which units you can manage.
3

View Dashboard

Once on-duty, you’ll see the main dispatch dashboard with active units, calls, and incidents.
The dispatch dashboard layout can be customized by dragging and dropping cards to rearrange them according to your preference.

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Managing 911 Calls

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Creating a New Call

1

Open Call Modal

Click the Create 911 Call button in the utility panel or active calls section.
2

Enter Call Details

Fill in the required information:
  • Caller name - Name of the person calling
  • Location - Address or location of the incident
  • Description - Details about the emergency
  • Call type - Select from predefined call types (if configured)
3

Set Priority

Choose the priority level to help units understand the urgency.
4

Create Call

Click Create to add the call to the active calls list.

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Assigning Units to Calls

1

Select Call

Click on an active call in the Active Calls section to view details.
2

Assign Units

Choose one or more units from the list of available officers or deputies.
3

Notify Units

Units will be notified in real-time when assigned to the call.

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Updating Call Status

You can update calls throughout their lifecycle:
  • Update description - Add new information as it becomes available
  • Change priority - Adjust urgency based on developing situation
  • End call - Close the call when the situation is resolved
  • Attach incidents - Link the call to an incident for record keeping
Units assigned to a call can also update the call status and description from their interface.

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Managing Active Units

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Viewing Unit Status

The dispatch interface displays two main unit sections:
  • Active Officers - Law enforcement units currently on-duty
  • Active Deputies - EMS/Fire units currently on-duty
For each unit, you can see:
  • Callsign and name
  • Current status (10-code)
  • Assigned call
  • Assigned incident
  • Department and division

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Updating Unit Status

1

Select Unit

Click on a unit in the Active Officers or Active Deputies section.
2

Change Status

Select a new status from the available 10-codes configured in your CAD.
3

Add Notes

Optionally add notes about the status change.

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Merging Units

You can merge two units into a combined unit:
1

Select Primary Unit

Choose the unit that will be the primary in the merge.
2

Choose Secondary Unit

Select the unit to merge with the primary.
3

Confirm Merge

The units will now operate as a single combined unit with a paired callsign.
To unmerge units, select the combined unit and click Unmerge.

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Search Features

Dispatchers have access to comprehensive search tools:
1

Open Search Modal

Click Name Search in the utility panel.
2

Enter Information

Search by first name, last name, or date of birth.
3

View Results

Review the citizen’s information including:
  • Personal details
  • Licenses and registrations
  • Warrants and records
  • Registered vehicles and weapons
Search for vehicles by plate number or VIN to view:
  • Owner information
  • Vehicle details (make, model, color)
  • Registration status
  • Insurance status
  • Flags or alerts
Search registered weapons by serial number to view ownership and registration details. Search addresses to view:
  • Resident information
  • Previous calls to the location
  • Address flags or notes

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BOLO Management

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Creating a BOLO (Be On the Lookout)

1

Open BOLO Modal

Click Create BOLO in the utility panel.
2

Select Type

Choose the BOLO type:
  • Person - For wanted individuals
  • Vehicle - For suspect vehicles
  • Other - For other items or situations
3

Enter Details

Provide description and relevant information.
4

Set Color Code

Optionally assign a color code to indicate severity.
5

Create BOLO

Click Create to make the BOLO visible to all units.
All active units will see new BOLOs in real-time on their dashboards.

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Incident Management

Incidents are used to track major events and coordinate multiple units:
1

Create Incident

Click Create Incident in the Active Incidents section.
2

Enter Information

  • Title - Brief description of the incident
  • Description - Detailed information
  • Location - Address or area
3

Assign Units

Attach relevant officers and deputies to the incident.
4

Link Calls

Associate related 911 calls with the incident.
5

Update Events

Add events and updates as the incident develops.

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Signal 100

Signal 100 is an emergency alert that notifies all units:
Signal 100 should only be used for serious emergencies requiring all units’ attention.
1

Activate Signal 100

Click the Signal 100 button in the utility panel.
2

Confirm

Confirm the activation - all units will receive an audio and visual alert.
3

Deactivate

Once the emergency is over, click Signal 100 again to deactivate.

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Panic Button Response

When a unit activates their panic button:
  1. You’ll receive an immediate audio and visual alert
  2. The unit will be highlighted in red
  3. Their last known location and status will be displayed
  4. Assign backup units immediately
  5. Update the unit’s status once the situation is resolved

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Tones

Send alert tones to specific departments:
1

Open Tones Modal

Click Tones in the utility panel.
2

Select Department

Choose LEO, EMS/Fire, or both.
3

Enter Description

Provide information about why tones are being sent.
4

Send Tones

All units in the selected departments will receive the alert.

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Best Practices

Regularly update call descriptions as new information becomes available. This helps responding units stay informed.
Assign appropriate priority levels to calls to ensure urgent situations receive immediate attention.
Regularly check unit statuses to ensure proper coverage and response times.
When managing incidents, add detailed events and updates for accurate record keeping.
Assign appropriate units to calls based on location, availability, and call type.

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Keyboard Shortcuts

Dispatchers can use keyboard shortcuts for faster operation:
  • Ctrl/Cmd + K - Quick search
  • N - Open notepad
  • Esc - Close open modals
Check your CAD’s admin settings for additional configured shortcuts.

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