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Overview

The EMS/Fire Department interface allows deputies to manage medical responses, create medical records, conduct doctor visits, and coordinate with other emergency services.

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Getting Started

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Creating Your Deputy

1

Navigate to My Deputies

Go to EMS-FD → My Deputies from the main navigation.
2

Create Deputy

Click Create Deputy and enter:
  • Select a citizen to base the deputy on
  • Choose department and division
  • Select badge number
  • Upload deputy image (optional)
3

Set Callsign

Your callsign will be generated based on department configuration.

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Going On-Duty

1

Access EMS-FD Dashboard

Navigate to the EMS-FD page from the main navigation.
2

Select Deputy

Click Select Deputy and choose which deputy to go on-duty with.
3

Set Initial Status

Choose your initial status code (e.g., available for calls).
4

View Dashboard

You’re now on-duty and can see active calls, units, and other deputies.
Only one deputy can be on-duty at a time per user.

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Managing Your Status

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Updating Status Codes

1

Access Status Area

Your current status is displayed in the status area of the utility panel.
2

Select New Status

Click the status dropdown and choose a new code.
3

Add Notes

Optionally add notes about your current activity or location.
Common status codes for EMS/Fire:
  • Available - Ready for calls
  • En Route - Responding to a call
  • On Scene - Arrived at emergency location
  • Transporting - Transporting patient to hospital
  • At Hospital - At medical facility
  • Out of Service - Unavailable

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Medical Records

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Searching Medical Records

1

Open Search Modal

Click Search Medical Record in the utility panel.
2

Enter Search Criteria

Search by:
  • First name and last name
  • Date of birth
3

View Records

Select a citizen to view their complete medical history:
  • Blood type
  • Allergies
  • Medical conditions
  • Previous visits and treatments
  • Prescribed medications

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Creating Medical Records

1

Open Create Modal

Click Create Medical Record in the utility panel.
2

Select Citizen

Choose the citizen this record is for (or create a new citizen if needed).
3

Enter Medical Information

Record:
  • Type - Emergency visit, routine checkup, surgery, etc.
  • Description - Detailed notes about the patient’s condition
  • Injuries - Document all injuries found
  • Treatments - Record treatments administered
  • Medications - List medications given or prescribed
4

Add Blood Type

If known, record the patient’s blood type.
5

Save Record

Click Create to save the medical record permanently.
Be as detailed as possible in medical records. This information may be critical in future emergencies.

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Doctor Visits

Doctor visits are used for scheduled appointments and hospital services:
1

Open Doctor Visit Modal

Click Create Doctor Visit in the utility panel.
2

Select Citizen

Choose the citizen being treated.
3

Enter Visit Details

Record:
  • Visit type - Checkup, procedure, follow-up, etc.
  • Description - Purpose and details of the visit
  • Diagnosis - Medical findings
  • Treatment plan - Recommended treatment
  • Prescriptions - Medications prescribed
4

Set Follow-up

Optionally schedule a follow-up appointment date.
5

Save Visit

The visit is added to the citizen’s medical history.

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Responding to 911 Calls

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Medical Emergency Response

1

View Active Calls

Monitor the Active Calls section for medical emergencies.
2

Assign to Call

Click Assign Self to respond to a call, or wait for dispatch assignment.
3

Update Status

Update your status as you respond:
  • En Route when leaving your location
  • On Scene when you arrive
  • Transporting if taking patient to hospital
4

Update Call Details

Add information to the call as the situation develops.
5

Create Medical Record

Document the emergency visit with a medical record.
6

Clear Call

Mark yourself available when the call is complete.

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Fire Emergency Response

For fire-related calls:
  1. Coordinate with other units on scene
  2. Update call description with fire status (contained, spreading, etc.)
  3. Request additional units if needed
  4. Document the incident thoroughly
  5. Create incident reports for major fires

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Hospital Services

Manage hospital-related activities:

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Patient Intake

1

Navigate to Hospital Services

Go to EMS-FD → Hospital Services.
2

Register Patient

Enter patient information for hospital admission.
3

Assign Room/Bed

If configured, assign the patient to a room or bed.
4

Create Medical Record

Document the reason for admission and initial assessment.

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Patient Discharge

  • Review patient status
  • Create discharge summary
  • Provide discharge instructions
  • Schedule follow-up appointments

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Coordinating with Law Enforcement

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Medical Assistance at Scenes

When providing medical aid at crime scenes:
  1. Coordinate with LEO on scene for safety
  2. Treat injured parties
  3. Document all medical treatment provided
  4. Provide medical reports to LEO if needed
  5. Transport to hospital if necessary

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Incident Coordination

For major incidents involving multiple agencies:
  • View assigned incidents in Active Incidents
  • Add medical updates to incident timeline
  • Coordinate with LEO and other EMS units
  • Document all actions taken

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Working with Active Calls

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Self-Assignment

You can assign yourself to available calls:
1

Review Call Details

Click on a call to see description and location.
2

Assign Yourself

Click Assign Self if you’re available to respond.
3

Update Status

Change your status to reflect your response.

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Call Updates

Keep calls updated with current information:
  • Add notes about patient condition
  • Update location if situation changes
  • Request additional units if needed
  • Close call when situation is resolved

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Notepad

Use the notepad for shift notes:
1

Open Notepad

Click Notepad in the utility panel.
2

Take Notes

Record:
  • Patient information (temporarily, before creating formal records)
  • Medication allergies
  • Important phone numbers
  • Shift reminders
The notepad is for personal notes only. Always create official medical records for patient treatment.

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Panic Button

Use the panic button only when you need immediate assistance in a dangerous situation.
Activating the panic button:
1

Press Panic Button

Click the Panic Button in the utility panel.
2

Alert Sent

All units and dispatch are immediately notified.
3

Wait for Backup

LEO units will be dispatched to assist you.

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Tones

When there are no active dispatchers, you can send tones to alert other units:
1

Open Tones Modal

Click Tones in the utility panel.
2

Enter Description

Describe the situation requiring assistance.
3

Send Alert

All EMS/Fire units will receive the tone alert.

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Viewing Other Units

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Active Deputies

See all other EMS/Fire deputies currently on-duty:
  • Current status
  • Assigned calls
  • Location (if available)
  • Unit identifiers

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Active Officers

View LEO units for coordination:
  • Officer status
  • Availability for scene security
  • Assigned calls

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Department Information

Access your department information:
1

Open Department Info

Click Department Information in the utility panel.
2

View Details

See:
  • Department contact information
  • Policies and procedures
  • Chain of command
  • Important announcements

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Deputy Logs

Track your activity:
1

Navigate to Deputy Logs

Go to EMS-FD → My Deputy Logs.
2

View History

See all your:
  • On-duty sessions
  • Calls responded to
  • Medical records created
  • Status changes

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Incidents

For major events:
1

Navigate to Incidents

Go to EMS-FD → Incidents.
2

View Active Incidents

See all ongoing major incidents.
3

Add Updates

Contribute medical updates to incidents you’re assigned to.
4

Review History

View past incidents for reference.

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Best Practices

Create medical records for all patient interactions. Detailed documentation is critical for patient care and legal protection.
Keep your status current so dispatch and other units know your availability and location.
Follow patient privacy protocols. Medical records should only be accessed when necessary for treatment.
Always coordinate with LEO at potentially dangerous scenes. Your safety comes first.
Provide clear, concise updates to dispatch and other units about patient conditions and scene status.
When creating medical records, include all relevant information: allergies, current medications, previous conditions.

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Keyboard Shortcuts

  • Ctrl/Cmd + K - Quick search
  • N - Open notepad
  • Esc - Close open modals
Check with your CAD administrator for department-specific workflows and requirements.

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