Your AI agent’s answer quality is only as good as the knowledge it has access to. My AskAI supports a wide variety of content sources — from your live website and help center articles to uploaded PDFs and cloud-connected documents — and keeps them automatically up to date so your agent always reflects the latest version of your content.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/arainey2022/myaskai-docs/llms.txt
Use this file to discover all available pages before exploring further.
Supported Content Sources
Website Crawl
Enter your domain and My AskAI crawls up to 2,500 pages per site automatically. Up to 3 websites can be added on all paid plans.
Help Center Integrations
Connect Zendesk Guide, Intercom Articles, or Freshdesk Knowledge Base directly via OAuth for automatic, ongoing sync.
Cloud Storage
Link Google Drive, Notion, Microsoft OneDrive, SharePoint, Dropbox, Confluence, or Salesforce to pull in documents and pages.
File Uploads
Manually upload PDF, DOCX, TXT, XLSX, CSV, MD, RTF, TSV, and PPTX files up to 30 MB each, directly from your computer.
Adding Your First Content Source
Choose a source type
Select Add website content to crawl a URL, Connect knowledge sources to link a cloud integration, or Upload files to add local documents.
Authorize and configure
For website crawls, enter your domain and click Add site. For integrations such as Zendesk or Google Drive, complete the OAuth authorization flow and pick the folders or articles you want to include.
Wait for indexing
My AskAI will begin crawling and indexing your content immediately. Large sites or collections may take a few minutes. You will see a last sync date next to each item once indexing completes.
Automatic Sync
My AskAI re-crawls your connected sources on a regular schedule so your agent stays current without manual effort.| Content Source | Auto-sync Frequency |
|---|---|
| Websites | Every 2 weeks (fortnightly) |
| Google Drive | Every 24 hours (if modified) |
| Notion | Every 24 hours (if modified) |
| OneDrive / SharePoint | Every 24 hours (if modified) |
| Zendesk / Intercom / Freshdesk | Every 24 hours (if modified) |
| Dropbox / Confluence / Salesforce | Every 24 hours (if modified) |
Manual Sync
Need to push an update before the next scheduled crawl? You can trigger a re-index on any individual page or file at any time.- Go to Knowledge → Content and click the source you want to refresh.
- In the pop-up panel, find the specific page or file.
- Click the refresh icon next to the item — My AskAI will immediately re-fetch and re-index it.
Adding Individual Pages
If you need to add a single URL rather than crawling an entire domain:- Go to Knowledge → Content → Add website content.
- Click the domain you want to add the page under.
- At the top of the pop-up, use the Add new page field and paste the URL.
Excluding Pages from Indexing
You can hide or delete specific pages so they are never used to answer customer questions.- Hide a page: Go to the domain in your Knowledge section, find the page, and click the Visible toggle. It will switch to Hidden and be excluded from all future answers.
- Delete a page permanently: Click the trash can icon next to any page to remove it entirely. Use this when the page no longer exists on your site.
/blog/* from being crawled), contact My AskAI support via live chat and provide the include/exclude patterns you need.
Supported File Formats
File formats accepted for knowledge upload
File formats accepted for knowledge upload
The following formats are supported when uploading files directly or via cloud connections:
Maximum file size for direct uploads is 30 MB. Files uploaded via cloud connections (Google Drive, OneDrive, etc.) have a maximum size of 10 MB due to provider API constraints.
| Format | Notes |
|---|---|
| Most common format for manuals, guides, and policies | |
| DOCX | Microsoft Word documents |
| TXT | Plain text files |
| MD | Markdown files |
| XLSX | Excel spreadsheets |
| CSV | Each row is indexed with column headers as prefixes |
| RTF | Rich text format |
| TSV | Tab-separated values, treated similarly to CSV |
| PPTX | PowerPoint presentations |
Content Limits
On all paid plans, there is no limit to the number of pages crawled from a website (subject to fair use), with a default ceiling of 2,500 pages per site. The total number of files, pages, or content pieces across all sources is capped at 10,000 items per agent. Contact support if you need to increase this limit.
Best Practices
- Use integrations over crawls where possible — Zendesk, Intercom, and Freshdesk connections produce richer, better-structured knowledge than raw HTML crawls.
- Keep your help center articles updated — My AskAI syncs what exists; if your docs are outdated, your answers will be too.
- Check the last sync date regularly to confirm content is being refreshed as expected.
- Hide seasonal or deprecated pages rather than deleting them, so you can easily re-enable them later.
- Upload structured documents (clear headings, numbered steps) for the best answer accuracy — dense walls of text are harder for the AI to parse.