My AskAI is designed to feel like a natural extension of your brand, not a generic chatbot bolted onto your website. Every visual element and behavioral setting is configurable — from the agent’s name and avatar to the color of the chat widget, the tone of its responses, and the language it speaks. Access all customization settings from Dashboard → AI Agent Setup → Customization.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/arainey2022/myaskai-docs/llms.txt
Use this file to discover all available pages before exploring further.
Widget-level customizations (colors, branding, starter actions, welcome message) apply to the My AskAI widget only. If you are using the Intercom, Zendesk, or HubSpot native integrations, you will need to customize the appearance within those platforms directly.
Customization Categories
Agent Name & Avatar
Set the company name that appears at the top of your widget — the agent introduces itself as your “[Company Name] support assistant.” Upload a brand logo to use as the agent’s avatar when it interacts with customers. These settings ensure every conversation feels like it’s coming from your brand, not a third-party tool.
Persona & Tone
Shape how your agent communicates using Guidance. Go to Improve → Guidance → Communication Style to define vocabulary, writing style, emoji usage, formality level, and brand-specific terminology. Instructions here apply to every response the agent gives — use them to make the agent sound like your best support agent.
Widget Colors & Branding
Apply your brand color to the widget’s menu bar, user icon, and font accents — just enter your HEX code. You can also configure the chat icon color separately to match your website’s design. Additional widget behavior options (pulsating icon, animated icon) are available under Channels → Add to Your Website.
Welcome Message
The welcome message is the first thing customers see when they open your widget. Use it to set expectations, highlight what the agent can help with, or simply say hello with a message that matches your brand voice. A clear, friendly welcome message increases engagement and helps customers ask better questions.
Starter Actions
Starter actions appear as quick-access buttons when the widget first opens — up to 3 starters (questions or actions) can be configured. Each action has a title, a description, a button label, and a destination URL. Use them to surface your most common questions, link to your pricing page, or let customers book a demo without leaving the chat.
Language & Localization
My AskAI supports 95 languages. Enable non-English support from Customize → Language, select your language from the dropdown, and the entire widget — including all UI elements — will be localized. Auto-detection is also available, so the agent can respond in whatever language the customer writes in. Content can be uploaded in any language regardless of the widget’s language setting.
Private / Internal Mode
Use Private mode to deploy your AI agent for internal use only — giving your team access to answers from your full knowledge base (public + private content) without exposing it to external customers. Toggle between public and public + private modes from the widget in your dashboard. Visibility can be set per file or per connected knowledge source.
Remove Branding
By default, the widget displays a “Powered by My AskAI” badge. This can be removed to give your agent a fully white-label appearance.
Removing My AskAI Branding
Branding removal is available on the Pro plan for an additional $49/month, and is included as standard on the Scale and Enterprise plans. To remove branding, go to AI Agent Setup → Customization and toggle the remove branding option — the “Powered by My AskAI” text will disappear immediately.
Adjusting Agent Behavior
Beyond visual customization, you can change how the agent responds using Guidance and Starter Actions:- Tone and style: Use Communication Style guidance to define exactly how the agent should write — formal, friendly, concise, or with specific brand vocabulary.
- Behavioral rules: Use Context & Clarification guidance to make the agent ask follow-up questions before answering in specific situations.
- Escalation logic: Use Handover & Escalation guidance to define when the agent should always pass conversations to a human.