Skip to main content

Documentation Index

Fetch the complete documentation index at: https://mintlify.com/arainey2022/myaskai-docs/llms.txt

Use this file to discover all available pages before exploring further.

In addition to the primary helpdesk integrations, My AskAI supports a range of other channels suited to e-commerce support, internal knowledge access, and custom automation workflows. Each channel serves a distinct use case, and many can be used alongside your primary helpdesk integration.
Slack, Microsoft Teams, and Zapier are available as add-ons on paid My AskAI plans. The Chrome Extension is free for all paid plan users. Gorgias and Zoho SalesIQ are available on paid plans. See Pricing for details.

Gorgias

E-commerce helpdesk for Shopify stores — AI replies to tickets and chat

Zapier

Connect My AskAI to 5,000+ apps via triggers and actions

Zoho SalesIQ

Integrate via Zoho “plugs” for live chat AI support

Chrome Extension

AI copilot for agents directly in the browser — no extra installs

Microsoft Teams

Deploy as a Teams bot for internal knowledge queries

Slack

Deploy as a Slack bot for internal support or customer communities

​
Gorgias

Gorgias is an e-commerce-focused helpdesk that integrates tightly with Shopify — making it a popular choice for DTC brands. My AskAI connects to both Gorgias email tickets and Gorgias chat, allowing the AI to respond to customer queries across channels.Benefits:
  • AI responds directly to support tickets and chat messages using your product and policy knowledge base
  • Supports Internal Notes (draft for agents) and Direct Replies (sent to customers)
  • Ticket tagging with ai-agent-replied and human-handover-requested for automated routing
  • Works alongside your existing Gorgias macros and automations
  • Available on all paid My AskAI plans
Connecting Gorgias:
1

Install from the Gorgias App Store

Find and install My AskAI in the Gorgias App Store.
2

Connect in My AskAI Dashboard

Go to Channels > Add to helpdesk, click the Gorgias icon, enter your Gorgias domain (e.g. myaskai from myaskai.gorgias.com), and click Connect your Gorgias account.
3

Choose reply modes

Set your preferred reply mode (Internal Notes or Direct replies) separately for email tickets and for chat.
4

Disable auto-replies

Turn off Gorgias email and chat auto-replies (including “Expected wait time” messages) to prevent duplicate responses.
Human escalation in Gorgias:
  • For email tickets: configure whether the AI escalates on “Cannot answer” or only on “Escalation request” in your Gorgias settings.
  • For chat: escalation happens when a user asks to speak to a person. The AI adds a summary note, applies human-handover-requested, and stops responding.
Use Gorgias Automations (on ticket updates, filtering by human-handover-requested) to auto-reassign escalated tickets to human agents.Note on social channels: To enable AI replies to social media messages (Instagram, Facebook Messenger) in Gorgias, go to Helpdesk & Channels > Gorgias > Chat settings and toggle on Reply to social channels. Story replies are not supported.

​
Zapier

My AskAI’s Zapier integration lets you use your AI agent as an action in any Zap — connecting it to over 5,000 apps without writing any code. You provide a question as an input, and My AskAI returns an answer along with the reference sources used.
Zapier is a powerful escape hatch for any use case not covered by native integrations. If your helpdesk or CRM isn’t directly supported, Zapier can bridge the gap.
What you can build:
  • Automatically reply to support emails with AI-generated answers
  • Respond to Jira or Linear tickets using your internal knowledge base
  • Populate FAQs in Google Docs, Notion, or Airtable with AI answers
  • Route AI responses into any CRM, project management tool, or communication platform
  • Trigger AI responses from form submissions, new rows in a spreadsheet, or any Zapier-compatible event
Connecting Zapier:
1

Create a Zapier account

Sign up at zapier.com if you don’t already have one.
2

Get your My AskAI credentials

In your Dashboard, go to Channels > API access (incl. Zapier). Copy your My AskAI ID and API Key.
3

Add My AskAI as an action in Zapier

In Zapier, search for My AskAI as an Action and add it to your Zap at zapier.com/apps/my-askai/integrations.
4

Connect and configure

When prompted, paste in your My AskAI ID and API Key. Set any trigger you like — the action will send that trigger’s data as a question to your AI agent and return the answer.

​
Zoho SalesIQ

My AskAI does not currently have a native Zoho SalesIQ integration, but the connection is possible using Zoho’s “Plugs” feature — a developer-friendly scripting mechanism that lets you call external APIs from within SalesIQ.Several My AskAI customers have successfully completed this integration. A community member has documented the full process:
This integration requires developer resources. If you need help, contact My AskAI support via live chat — we’ll do our best to assist you getting your agent live.

​
Chrome Extension

The My AskAI Chrome Extension is an AI copilot for your support agents — available in any browser tab, with no helpdesk app installation required. It’s free to use for all team members on a paid plan (no per-seat charges).Use cases:
  • Agents want AI assistance but you’re not ready to deploy fully automated replies
  • Your team works across multiple platforms and needs a universal AI drafting tool
  • You want an embedded copilot directly inside Intercom, Zendesk, Gorgias, or Freshdesk ticket editors
Installing the Chrome Extension:
1

Enable in Dashboard

Go to Channels and scroll to Chrome Extension Copilot. Click Enable Chrome Extension.
2

Install from Chrome Web Store

Install the My AskAI extension from the Chrome Web Store.
3

Connect your AI agent

Open the extension from your Chrome extensions menu. Copy the code from Step 2 in the My AskAI instructions and paste it into the side panel, then click Save.
Three ways to use the extension:
  1. Copilot panel — Click the extension icon and type your question in the side panel. Copy and paste the answer wherever you need it.
  2. Right-click to ask — Highlight any text on any webpage, right-click, and select Ask AI Agent. The AI answers in the side panel automatically.
  3. Embedded in your helpdesk — A ✨ magic sparkle icon appears inside the text editor in Intercom, Zendesk, Gorgias, and Freshdesk. Click it to generate a full AI draft response based on the current conversation thread — ready to review and send.
The extension uses both your public and private knowledge content, so you can include internal processes and policies that improve accuracy for agents without exposing them to customers.

​
Microsoft Teams

Deploy My AskAI as a Teams bot so your internal team can query your knowledge base directly from any Teams channel or private chat. Ideal for internal helpdesks, onboarding, and policy lookups.Connecting Microsoft Teams:
1

Add My AskAI to Teams

A Workspace Owner installs the app from Microsoft AppSource. Add My AskAI to a team and then to any channel.
2

Get your credentials

In the My AskAI Dashboard, go to Channels > Slack & Teams and click the Teams icon. Copy your ID and API Key.
3

Connect within Teams

Type @My AskAI Connect in any channel. Select Connect My AskAI from the welcome message, paste in your ID and API Key, and click Submit.
4

Start asking questions

Use @My AskAI followed by your question in any channel:
@My AskAI what is our refund policy?
For private questions, add the My AskAI bot to a private chat.
If you see a permissions error (“The tenant admin disabled this bot”), a Teams admin needs to approve the app at Manage Apps > My AskAI > Permissions > Review permissions and consent. The app may appear as msbtteambtbotbtc3fe79 on the Microsoft permissions screen.
The Teams bot searches your My AskAI knowledge base only — it does not search your Teams message history.

​
Slack

Deploy My AskAI as a Slack bot to give your team instant access to your knowledge base from any Slack channel. Perfect for internal support communities, team knowledge hubs, and customer Slack workspaces.Connecting Slack:
1

Add My AskAI to Slack

As a Slack workspace admin, click the Add to Slack button in the Channels section of your My AskAI Dashboard and authorise the connection.
2

Get your credentials

In the Dashboard, go to Channels > Slack & Teams and click the Slack icon. Copy your ID and API Key.
3

Connect within Slack

In Slack, open the My AskAI app, select Connect My AskAI, paste in your ID and API Key, and click Submit.
4

Start asking questions

Use /askAI followed by your question in any channel:
/askAI what is our return policy?
Follow-up questions can be asked in the same Slack thread, maintaining conversation context.
Private channels: To use My AskAI in a private channel, tag @askai in that channel and select Invite to add the bot.The Slack bot searches your My AskAI knowledge base only — it does not search your Slack message history. The bot name cannot currently be changed from “My AskAI”.

​
Build a Custom Integration

If none of the channels above fit your needs, you can build a fully custom integration using the My AskAI API. Pass any question as an input and receive an AI answer with reference sources as an output — suitable for embedding My AskAI into any internal tool, website, or workflow. See the API Documentation for details on the Query API and Chat API.

Build docs developers (and LLMs) love

Get started for freeTalk to us