The My AskAI Shopify integration turns your AI agent into a specialist e-commerce support agent. Once connected, your agent has real-time access to your store’s product pages, product data, and customer order records. A customer asking “Where is my order?” gets a specific, accurate answer — order number, items, status, tracking link — without your team lifting a finger. Most Shopify stores see over 70% of support queries resolved by the AI agent within the first month.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/arainey2022/myaskai-docs/llms.txt
Use this file to discover all available pages before exploring further.
What the Shopify Integration Enables
Order status lookups
Customers can ask about any order and the agent retrieves the current status, dispatch date, items, and tracking link directly from Shopify.
Product questions
The agent answers questions about sizes, materials, shipping times, and availability using your live product catalogue — always up to date.
Returns and refunds policy
The agent explains your returns and refunds policy in full, and can be combined with Tasks to automate the refund process end to end.
Multi-language and multi-currency
Your agent converses with customers in 95+ languages and handles pricing in any currency your store uses, including Shopify Markets.
How to Connect Your Shopify Store
Install the My AskAI app from the Shopify App Store
Find and install the My AskAI AI Support Agent app from the Shopify App Store. No developer is required — this is a standard OAuth app install.
Connect from your My AskAI Dashboard
Log in to your Dashboard and go to Knowledge > Content > Connect Shopify store, then click Connect Shopify store.
Enter your store name
Enter your Shopify store name (the subdomain from your admin URL — for example, if your admin URL is
yourstore.myshopify.com, your store name is yourstore).Confirm the connection
My AskAI will automatically sync your:
- Pages — all published store pages and blog posts
- Products — full product catalogue including descriptions, variants, and pricing
- Customer data — order history, addresses, and account details for verified customers
Review and manage your synced content
Click Content (x pages/products) to see every item your agent can access. If you want to hide specific pages from the agent’s knowledge (for example, a staging page or internal document), toggle the Public switch next to that item to Private.
Embed the chat widget on your Shopify store
Go to Channels in your Dashboard and copy the widget embed code. Paste it into your Shopify theme’s
theme.liquid file, or use the My AskAI app within your Shopify admin to add it without editing code. The chat bubble will then appear on every page of your store.How Order Status Checks Work
When a customer asks about their order, the agent uses a Task and Tool that My AskAI automatically creates for you during Shopify setup. The flow is:- The agent detects the user is asking about an order
- If the user is unverified (e.g. using the website chat widget), the task collects their email address and order ID
- The tool calls Shopify’s API with those details
- The agent responds with the order’s status, items, and tracking link
Customer: “Where is my order?” Agent: “I’d be happy to help! Could you please share your order number and the email address you used to place the order?” Customer: “Order #4521, sarah@example.com” Agent: “Thanks Sarah! Your order #4521 (Organic Cotton Tote Bag, Navy) was dispatched on 4 November and is currently in transit with DPD. You can track it here: track your order.”If the customer is contacting you through a helpdesk integration like Gorgias or Zendesk, their email is already verified, so the agent can look up their orders without asking.
Out-of-the-Box AI Actions for Shopify
When you connect Shopify, My AskAI automatically creates the following tools and tasks in your Tasks & Tools section:| Tool / Task | What it does |
|---|---|
| Get order status | Retrieves order details by email and order ID from Shopify |
| Order status task | Multi-turn task that collects email and order ID from unverified users, then returns full order information |
Managing Customer Data Sync
By default, customer order data is synced and available to your agent. If you need to turn this off:- Go to Knowledge > Content > Connected Shopify store
- Click the ⚙️ Settings icon
- Expand Configure your Shopify connection
- Toggle AI agent access to customer data to Off
Shopify Markets and Multi-Store Support
My AskAI works with Shopify Markets out of the box:- Multi-language: The agent auto-detects the customer’s language and responds accordingly — no configuration needed. 95+ languages supported.
- Multi-currency: Order details including prices are returned in the currency the customer used to purchase.
- Multiple storefronts: If you operate separate storefronts for different regions, you can add the My AskAI widget to each one using the same embed code.
Works Alongside Gorgias
If you use Gorgias for e-commerce customer support, My AskAI integrates with both. Your AI agent handles queries on your Shopify storefront widget, and also responds to tickets and emails inside Gorgias — with full access to Shopify order data in both places.Gorgias Integration
Connect your AI agent to Gorgias for AI-powered ticket and chat responses within your helpdesk.
AI Actions (Tools)
Go deeper with custom AI Actions to automate refunds, returns, and other e-commerce workflows.