My AskAI integrates with the tools your team already uses, so you can deploy your AI support agent across every channel your customers reach out through — without writing a single line of code. Whether you’re fielding live chat conversations, triaging email tickets, or routing internal questions through Slack, My AskAI slots in as the first responder and only escalates to a human when genuinely needed.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/arainey2022/myaskai-docs/llms.txt
Use this file to discover all available pages before exploring further.
Channel Types
There are two broad categories of channel integration, each suited to a different support workflow.Live Chat Channels
Real-time conversation handling. The AI agent replies directly to users inside your chat widget — Intercom, Zendesk Messaging, Freshchat, HubSpot, and Gorgias all work this way. Human escalation happens in-conversation when a user requests it or the AI can’t answer.
Ticket Channels
Asynchronous ticket deflection. The AI agent reads incoming support tickets (email, web form) and either sends a direct reply to the customer or drops an internal draft note for your agents to review. Zendesk Tickets, Freshdesk, and Gorgias email all fall into this category.
All Available Channels
Zendesk
Two separate integrations: Zendesk Messaging (real-time chat) and Zendesk Tickets (email/async). Available on all paid plans. Requires Sunshine Conversations for the Messaging bot.
Intercom
Full conversational AI via the Intercom Messenger. Supports direct replies, draft notes, live translation, tagging, and human escalation workflows. Available on all Intercom plans.
Freshdesk & Freshchat
Freshchat for real-time chat and Freshdesk for email ticket deflection. Both available on paid My AskAI plans. Freshchat requires Pro plan or above.
HubSpot
Connects to HubSpot Service Hub conversations. Supports direct replies, draft notes, and CRM lead capture. Requires Super Admin to install.
Other Channels
Gorgias, Zapier, Zoho SalesIQ, Chrome Extension, Microsoft Teams, and Slack — plus website embed and a full Query/Chat API for custom integrations.
Feature Comparison
The table below shows which capabilities are available per integration. Use it to choose the right channel for your support stack.| Feature | Intercom | Zendesk Tickets | Zendesk Messaging | HubSpot | Freshchat | Freshdesk | Gorgias |
|---|---|---|---|---|---|---|---|
| Conversational AI (direct replies) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Email ticket replies | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ |
| Draft note replies | ✅ | ✅ | ❌ | ✅ | ✅ | ✅ | ✅ |
| Triage / workflow compatible | ✅ | ✅ | ❌ | ✅ | ✅ | ❌ | ❌ |
| Human handover (from user message) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Human handover (button press) | ✅ | ❌ | ✅ | ❌ | ❌ | ✅ | ❌ |
| Take control from AI (by replying) | ✅ | ✅ | ❌ | ✅ | ✅ | ✅ | ✅ |
| Return control to AI (macro/snippet) | ✅ | ✅ | ❌ | ❌ | ✅ | ✅ | ❌ |
| Omnichannel (WhatsApp, Instagram, etc.) | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | ✅ |
| Agent sidebar / co-pilot features | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | ✅ |
| All AI conversations visible in inbox | ✅ | ✅ | ❌ | ✅ | ✅ | ✅ | ✅ |
All channel integrations are available on paid My AskAI plans. Slack, Microsoft Teams, and Zapier are available as add-ons. See Pricing for details.