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Email and password authentication is the traditional method for accessing your Featul account. All email and password sign-ins require one-time password (OTP) verification for enhanced security.

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Creating an Account

To create a new Featul account with email and password:
  1. Navigate to the sign-up page
  2. Enter your email address
  3. Create a strong password that meets the requirements
  4. Click “Sign Up”
  5. Check your email for the verification OTP
  6. Enter the OTP to verify your email and complete sign-up
You’ll receive a welcome email after successfully creating your account.

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Password Requirements

Featul enforces strong password requirements to protect your account:
  • Passwords must meet minimum length and complexity standards
  • Common or compromised passwords are rejected
  • Passwords are validated during sign-up and password changes
Use a password manager to generate and store a strong, unique password for your Featul account.
Never reuse passwords across different services. If one service is compromised, all accounts using that password become vulnerable.

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Email Verification with OTP

Featul uses one-time passwords (OTP) sent to your email for verification:

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Sign-Up Verification

When you create a new account:
  1. An OTP is automatically sent to your email address
  2. Enter the 6-digit code in the verification form
  3. The code expires after a set period for security
  4. You can request a new code if it expires

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Sign-In Verification

Every time you sign in:
  1. After entering your email and password, an OTP is sent
  2. Enter the verification code to complete sign-in
  3. This prevents unauthorized access even if your password is compromised
OTP verification is required for both sign-up and sign-in to ensure maximum security.

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Rate Limiting

To prevent abuse, OTP requests are rate-limited:
  • 5 OTP requests per minute
  • If you exceed the limit, wait before requesting another code
If you’re not receiving OTP emails, check your spam folder and ensure your email address is correct. OTP codes expire after a short period for security.

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Signing In

To sign in to your Featul account:
  1. Navigate to the sign-in page
  2. Enter your email address
  3. Enter your password
  4. Click “Sign In”
  5. Check your email for the verification OTP
  6. Enter the OTP to complete sign-in
If you have multiple authentication methods enabled, you can choose which one to use during sign-in.

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Password Reset

If you forget your password:
  1. Click “Forgot Password” on the sign-in page
  2. Enter your email address
  3. Check your email for the password reset OTP
  4. Enter the OTP in the reset form
  5. Create a new password
  6. Your password is updated and you can sign in

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Password Reset Security

  • Password reset requests are limited to 3 per 5 minutes
  • Reset OTPs expire after a short period
  • You’ll be signed out of all devices after resetting your password
If you receive an unexpected password reset email, someone may be attempting to access your account. Do not share the OTP code and consider enabling two-factor authentication immediately.

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Changing Your Password

To update your password while signed in:
  1. Go to your account security settings
  2. Click “Change Password”
  3. Enter your current password
  4. Enter and confirm your new password
  5. Click “Update Password”
Changing your password will sign you out of all other active sessions for security.

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Security Recommendations

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Use a Strong Password

  • Use a unique password not used elsewhere
  • Make it long and complex with mixed characters
  • Avoid personal information that could be guessed
  • Use a password manager to generate and store it

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Enable Two-Factor Authentication

For maximum security, enable 2FA on top of email and password:
  1. Sign in to your account
  2. Navigate to security settings
  3. Enable two-factor authentication
  4. Follow the setup instructions
See the Two-Factor Authentication guide for detailed instructions.

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Consider Using Passkeys

Passkeys offer stronger security and better user experience than passwords:
  • No password to remember or enter
  • Phishing-resistant authentication
  • Uses your device’s biometrics
  • Faster sign-in experience
See the Passkeys guide to get started.

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Monitor Your Sessions

Regularly check your active sessions:
  1. Go to your account settings
  2. View all active sessions
  3. Revoke any unfamiliar sessions
  4. Sign out of public or shared devices when done
Enable two-factor authentication for an additional layer of protection beyond email and password.

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Rate Limits

Featul implements rate limiting to protect against brute-force attacks:
ActionLimit
Sign-in attempts5 per minute
Sign-up attempts5 per minute
Password reset requests3 per 5 minutes
Password reset completion5 per 5 minutes
OTP verification5 per minute
If you repeatedly exceed rate limits, your IP address may be temporarily blocked. Wait a few minutes before trying again.

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Troubleshooting

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Not Receiving OTP Emails

  1. Check your spam or junk folder
  2. Verify your email address is correct
  3. Ensure your email provider isn’t blocking Featul emails
  4. Request a new OTP if the previous one expired

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Invalid Password Error

  1. Ensure your password meets all requirements
  2. Check that Caps Lock is not enabled
  3. Try resetting your password if you’ve forgotten it

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Too Many Attempts

  1. Wait for the rate limit period to expire
  2. Check that you’re using the correct credentials
  3. Try again after a few minutes

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Next Steps

Two-Factor Authentication

Add an extra layer of security with 2FA

Passkeys

Enable passwordless authentication

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