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From zero to feedback in 5 minutes

This guide walks you through creating your Featul account, setting up your first workspace, creating a feedback board, and submitting your first piece of feedback.
This guide is for end-users of the Featul SaaS platform. If you’re self-hosting Featul, see our deployment guides.

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Prerequisites

A valid email address or GitHub/Google account
A product or project name for your workspace
5 minutes of your time
1

Create your account

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Sign up for Featul

Navigate to the Featul sign-up page and create your account using one of three methods:
  1. Enter your email address
  2. Create a strong password (minimum 8 characters)
  3. Click Create Account
  4. Check your email for a verification code
  5. Enter the 6-digit verification code
  6. You’ll be automatically signed in after verification
Featul requires email verification for security. The verification code expires after 10 minutes.
After signing in, you’ll be redirected to the workspace creation screen.
2

Create your workspace

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Set up your workspace

Workspaces are isolated environments where you manage feedback for a product or project. Each workspace gets:
  • A unique subdomain (e.g., yourcompany.featul.com)
  • Its own team members and permissions
  • Custom branding and styling
  • Separate feedback boards and roadmaps
Fill in the workspace details:
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name
string
required
Your workspace name (e.g., “Acme Corp” or “My SaaS Product”)This appears in the header and is visible to all users.
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slug
string
required
Your workspace slug (e.g., “acme” or “mysaas”)This becomes your subdomain: slug.featul.com. Must be unique and lowercase.
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domain
string
required
Your product’s website URL (e.g., “https://acmecorp.com”)Used for branding and favicon auto-detection.
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timezone
string
required
Your workspace timezoneAll timestamps will be displayed in this timezone for workspace members.
Choose your slug carefully! While you can change your workspace name later, the slug is permanent and affects all your URLs.
Click Create Workspace to continue.

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What happens next?

Featul automatically sets up your workspace with:
Default feedback boards (Features, Bugs, Ideas)
System boards (Roadmap, Changelog)
Your user account as workspace admin
Default branding configuration
Free plan subscription
You’ll be redirected to your new workspace dashboard at yourslug.featul.com/workspaces/yourslug.
3

Explore your feedback boards

Your workspace comes with three pre-configured feedback boards:

Features

For feature requests and product ideas

Bugs

For bug reports and technical issues

Ideas

For general suggestions and brainstorming
Each board supports:
  • Public or private visibility - Control who can view and submit feedback
  • Anonymous submissions - Let users submit without signing in
  • Comments and discussions - Enable threaded conversations
  • Custom tags - Organize feedback by category
  • Roadmap statuses - Track progress from pending to completed
You can create additional boards, customize existing ones, or delete boards you don’t need from the workspace settings.
Click on the Features board to open it.
4

Submit your first feedback

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Create a feedback post

Let’s create your first piece of feedback to see the full workflow:
  1. Click the New Feedback or Create Post button
  2. Fill in the feedback form:
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title
string
required
A clear, concise title (e.g., “Add dark mode support”)
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content
rich text
required
Detailed description of the feedback, feature request, or bugSupports rich text formatting, code blocks, lists, and more.
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tags
array
Add relevant tags to categorize the feedback (e.g., “UI”, “Mobile”, “Priority”)
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status
enum
Set the initial roadmap status (defaults to “Pending”)Options: Pending, Review, Planned, In Progress, Completed, Closed
  1. Click Submit Feedback or Publish
As a workspace admin, you can set any status. Regular users typically submit to “Pending” by default.

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View and interact with feedback

After submitting, you’ll see your feedback post with:
  • Upvote button - Let users vote on feedback importance
  • Comment section - Discussion thread for questions and clarifications
  • Status badge - Current position in your roadmap
  • Tags - Categorization and filtering
  • Author info - Who submitted the feedback
  • Timestamps - When it was created and last updated
Try these interactions:
1

Upvote the post

Click the upvote arrow to vote. The count increases and your vote is recorded.
2

Add a comment

Scroll to the comment section and leave a comment. Supports mentions with @username.
3

Update the status

As an admin, change the roadmap status to see how it affects the roadmap view.
5

Customize your workspace (Optional)

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Make it yours

Now that you have feedback in your workspace, customize the appearance:Navigate to Settings → Branding to configure:
  • Primary color - Main accent color for buttons and links
  • Theme mode - Light, dark, or system preference
  • Hide branding - Remove “Powered by Featul” footer (paid plans)
  • Workspace logo - Upload your company or product logo
  • Favicon - Auto-detected from your domain or upload custom
  • Set up a custom domain like feedback.yourcompany.com
  • Automatic DNS verification via CNAME and TXT records
  • SSL certificates handled automatically
See Custom Domains guide for details.
  • Invite team members by email
  • Assign roles: Admin, Member, or Viewer
  • Configure granular permissions per member
See Team Management guide for details.

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What’s next?

Congratulations! You’ve created your workspace and submitted your first feedback. Here’s what to explore next:

Manage Roadmaps

Learn how to use roadmaps to visualize and communicate your product plans

Create Changelogs

Share product updates and release notes with beautiful changelog entries

Configure Voting

Understand how voting works and how to prioritize feedback

Manage Comments

Enable discussions, moderate content, and engage with users

Set Up Integrations

Connect Featul with GitHub, Jira, and other tools via API

Invite Team Members

Add your team and configure roles and permissions

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Common next steps

By default, boards are public. To verify or change:
  1. Go to Workspace Settings → Boards
  2. Click on the board you want to configure
  3. Toggle Public Board setting
  4. Enable Allow Anonymous Submissions if desired
Public boards can be accessed at yourslug.featul.com/board/boardslug
Share your board URL directly:
  • Board URL: yourslug.featul.com/board/features
  • Specific post: yourslug.featul.com/board/p/post-slug
  • Roadmap: yourslug.featul.com/roadmap
  • Changelog: yourslug.featul.com/changelog
You can also embed feedback widgets on your website (coming soon).
Featul offers three plans: Free, Starter, and Professional.To upgrade:
  1. Go to Workspace Settings → Billing
  2. Click Upgrade Plan
  3. Select your desired plan (monthly or yearly)
  4. Complete checkout with Polar
See pricing for plan comparison.
Yes! Featul supports CSV import for bulk feedback migration.
  1. Go to Workspace Settings → Import Data
  2. Download the CSV template
  3. Fill in your feedback data
  4. Upload and map columns
  5. Review and confirm import
CSV import is available on paid plans.

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