Workspaces

Workspaces are the top-level organizational unit in Featul. Each workspace provides a complete, isolated environment for collecting and managing user feedback, with its own subdomain, branding, and team members.

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What is a Workspace?

A workspace represents your product, company, or project. It contains all your feedback boards, roadmaps, changelogs, and team settings in one central location. Each workspace operates independently with:

• Unique subdomain: Access your workspace at your-workspace.featul.com
• Custom branding: Configure logos, colors, and themes
• Team collaboration: Invite members with different permission levels
• Isolated data: Keep feedback separate across different products or brands

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Creating a Workspace

When you first sign up for Featul, you’ll be guided through creating your first workspace:

1. Choose a unique slug (e.g., acme for acme.featul.com)
2. Enter your workspace name
3. Configure initial settings
4. Set up your first feedback board

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Workspace Settings

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General Settings

Workspace Name: The display name shown throughout the interface and to your users. Subdomain: Your unique workspace-slug.featul.com address where users access your feedback portal. Timezone: Set your workspace timezone for accurate timestamps on posts, comments, and changelog entries.

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Branding & Appearance

Customize your workspace to match your brand identity:

• Logo: Upload a custom logo displayed in the navigation
• Primary Color: Set your brand color (hex format)
• Theme: Choose from light, dark, or system-based themes
• Hide Branding: Remove “Powered by Featul” footer (Professional plan)

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Custom Domains

For a fully white-labeled experience, connect your own domain:

1. Navigate to workspace settings
2. Enter your desired custom domain (e.g., feedback.yourcompany.com)
3. Add the required DNS records:
   • CNAME record pointing to origin.featul.com
   • TXT record for domain verification
4. Wait for DNS propagation and verification

Once verified, your workspace will be accessible at both your custom domain and the Featul subdomain.

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Team Management

Workspaces support collaborative team workflows with role-based permissions.

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Team Roles

Owner: Full control over the workspace, including billing and deletion. Each workspace has one owner. Admin: Can manage workspace settings, boards, members, and all content. Admins have nearly all permissions except billing management. Member: Can moderate content, respond to feedback, and manage assigned tasks. Standard role for team members. Viewer: Read-only access to internal workspace content. Perfect for stakeholders who need visibility without editing permissions.

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Inviting Team Members

1. Go to workspace settings → Team
2. Click “Invite Member”
3. Enter the email address
4. Select a role
5. Send the invitation

Invited users receive an email with a secure invitation link. Invitations expire after a set period for security.

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Custom Permissions

Beyond roles, you can grant granular permissions to team members:

• Manage Workspace: Edit workspace settings
• Manage Billing: Access subscription and payment settings
• Manage Members: Invite and remove team members
• Manage Boards: Create, edit, and delete feedback boards
• Moderate All Boards: Review and moderate posts across all boards
• Configure Branding: Update logos, colors, and themes

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Workspace Access Control

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Public vs. Private Workspaces

Control who can view and submit feedback: Public Boards: Anyone can view and submit feedback (with optional anonymous posting) Private Boards: Only workspace members can access and contribute Mixed Access: Configure different visibility levels per board within the same workspace

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Anonymous Feedback

Enable anonymous submissions on public boards to lower barriers for user feedback. Anonymous users are tracked via browser fingerprints to prevent spam and duplicate votes while preserving privacy.

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Workspace Plans

Each workspace operates on a plan tier:

• Free: Basic features for getting started
• Starter: More boards, members, and advanced features
• Professional: Unlimited resources, custom domains, and white-labeling

Plan limits are enforced at the workspace level. Upgrade anytime as your needs grow.

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Use Cases

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Single Product Company

Create one workspace for your product with multiple boards for different feedback categories (bugs, features, improvements).

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Multi-Product Organization

Use separate workspaces for each product line to maintain clear boundaries and different branding.

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Agency or Consultancy

Create dedicated workspaces for each client, with isolated teams and custom domains.

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Internal Tools

Set up private workspaces for collecting internal feedback from employees on company initiatives.

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Best Practices

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Next Steps

• Set up Feedback Boards to organize submissions
• Create a Roadmap to show planned work
• Publish Changelogs to communicate updates