My AskAI keeps its limits simple: there are no content limits on paid plans (no caps on pages, files, or words in your knowledge base), and the only limit you need to think about is your monthly conversation allowance. This page explains how conversation limits work, what happens when you go over them, and how to monitor your usage in real time.Documentation Index
Fetch the complete documentation index at: https://mintlify.com/arainey2022/myaskai-docs/llms.txt
Use this file to discover all available pages before exploring further.
Content Limits
Are there limits on how much content I can upload?
Are there limits on how much content I can upload?
On all paid My AskAI plans, there are no limits on the amount of training content you can add — no page caps, no file count limits, and no word or token limits. You can add as many webpages, documents, and other content sources as your knowledge base requires.
Is there a character limit on questions asked to the AI agent?
Is there a character limit on questions asked to the AI agent?
Yes — individual questions submitted to the AI agent can be up to 400 characters in length.
Conversation Limits
Conversation limits are applied at the account level across all channels and all visitors — not per individual user or per agent.How Conversations Are Counted
Because My AskAI works across many channels, counting varies slightly by integration type:| Channel type | Counting method |
|---|---|
| My AskAI widget | Any number of AI responses in a single chat thread within a 1-hour session = 1 conversation |
| Live chat integrations (Zendesk Messaging, Intercom, Freshchat, Gorgias chat, HubSpot chat) | Every 2 AI responses = 1 conversation credit (i.e. each reply = 0.5 credits) |
| Ticket/email integrations (Zendesk Tickets, Freshdesk, Gorgias email, Intercom email, HubSpot email) | First AI reply = 1 credit; each subsequent reply in the same ticket = 0.5 credits |
Plan Conversation Allowances
| Plan | Monthly conversations included | Overage rate |
|---|---|---|
| Pro | 1,000 | $0.12 per conversation |
| Scale | 2,000 | $0.10 per conversation |
| Enterprise | Custom | Negotiated |
During your 30-day free trial there is no conversation limit. Flex overage charges only apply once you are on a paid plan.
Do Unused Conversations Roll Over?
No. Unused conversation credits do not roll over to the following month. Your allowance resets monthly on the same date you originally signed up (which may differ from your billing renewal date).What Happens When You Exceed Your Limit?
My AskAI uses Flex pricing — your AI agent will never stop responding to customers mid-month just because you’ve reached your conversation limit. Instead, additional conversations beyond your plan’s allowance are charged automatically at the per-conversation overage rate for your plan. Overage charges appear on your next month’s invoice, or are settled at the time of cancellation.Can I disable Flex pricing or cap my usage?
Can I disable Flex pricing or cap my usage?
Flex pricing cannot currently be disabled, and there is no way to hard-cap conversations at your plan limit. If managing costs is a concern, upgrading to a higher plan tier is the most effective approach. You can also contact the My AskAI team via chat to discuss your options.
Can I limit conversations from specific employees or internal users?
Can I limit conversations from specific employees or internal users?
There is currently no mechanism to limit conversations originating from specific team members or internal users. If this is a requirement, contact the team via chat to discuss your use case.
Monitoring Your Usage
You can view your real-time conversation usage at any time:View Usage
On the main Account Settings page you will see a summary of how many conversations you have consumed in the current billing period, along with any projected overage costs.
How to Increase Your Limits
Upgrade Your Plan
The most straightforward way to increase your conversation allowance is to upgrade to a higher plan tier. Go to Account Settings → Billing → “Manage subscription on Stripe” to change plans.
Move to Enterprise
For very high volumes or custom limits, the Enterprise plan offers negotiated conversation allowances tailored to your business. Contact the My AskAI team to discuss Enterprise pricing.