Access
The inbox is available to users with the Jefe role only. Look for Inbox in the side navigation menu.Opening the inbox
Inbox layout
The inbox uses a two-panel layout:- Left panel — Item list: All inbox items listed in order. Each item shows an icon, title, and type label.
- Right panel — Item detail: Click any item in the list to view its full content on the right, including a reply form and resolve action.
Inbox item types
Two types of items appear in the inbox:Problem reports
Submitted by Tecnico or Supervisor users using the ⚠️ report button on cut point images. These flag potential data errors in the catalog.
Contact messages
Submitted through the contact form in the app footer (Contáctanos). These may include account requests, general questions, or suggestions.
Status indicators
Each inbox item displays a visual status:| Status | Visual indicator | Meaning |
|---|---|---|
| Unread | Default styling | Item has not been actioned. |
| Replied | Replied badge | A response has been sent to the submitter. |
| Resolved | Dimmed / green highlight | Item has been marked as resolved. |
Handling a problem report
Select the problem report
In the left panel, click the item marked with the ⚠️ icon. Its details will load in the right panel.
Review the report
Read the report subject and content in the detail panel. The detail view shows the type label, subject, and the user’s message.
Reply to the user (optional)
If a response is needed, type your reply in the reply form and click Enviar Respuesta (Send Reply). The reply is sent with your name as the responder.
Replying to a contact message
Contact messages follow the same workflow as problem reports. Select the message (✉️ icon) from the left panel, review the content, and use the reply form to respond. Mark the item as resolved when no further action is needed.When you reply to a feedback item, your Nombre Completo is recorded as the responder name. Make sure your display name is up to date before replying.